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Customer Service Administrative Assistant

Newport News, Virginia, United States
September 20, 2018

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Paula Kerney

*** ***** ***** ** #**

Newport News, VA 23608


Career Summary

To secure a challenging grounded opportunity with a corporation that will allow my talents and energy to exhibit diverse interpersonal, communicative and leadership skills that will enhance the growth of your company


MBA. Medical Administrative Assistant, Colorado Technical University, Colorado Springs, CO

B. A., Human Resource Management, Colorado Technical University, Colorado Springs, CO

A. S., Business Administration, Colorado Technical University, Colorado Springs, CO

High potential Customer Service, Human Resources & Administrative Professional Achievements

Strong customer service, communication and interpersonal skills

Enjoy helping others; positive attitude; flexible.

Ability to quickly master new computer applications; strong, accurate data entry skills; attention to detail.

Ability to organize, multitask, prioritize and work under pressure at times; team player

Proficiency in administrative and documentation procedures

Work Certified Graduate

Mavis Beacon Typing Institute


Good phone etiquette skills and understanding of phone systems, Ability to use MS Word, Excel and Outlook for basic/moderate level functions, Expert knowledge of office machines, Proficient in Excel, Data Entry, Typinmg 50 wpm, Recruiting, Interviewing, People Skills,Resolving Conflict, Analyzing Information, Diversity, Listening Skills, Results DrivenMulti-tasking, Documentation Skills, Professional, Organized, Maintain confidentiality,Ability to apply regulations and guidelines, and Military Oriented


Customer Service, Human Resources, & Administrative Assistant support services

12/2017 - Present Tidewater Staffing Newport News, VA

Office Coordinator/Recruiter

Screening resumes to determine which candidates meet the minimum requirements

Performing in-person interviews with candidates and interact with a diverse public

Maintaining relationships with team members, clients and applicants to ensure staffing goals are achieved

Make sure candidate's application is accurate and complete, perform background checks, E-Verify, Temp Plus, Crim Check and drug screens

01/2016 – 05/2017 Sanofi Pasteur Swiftwater, PA

Security Officer

Preserves order and act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process. Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required.

03/2010 – 08/2010 Walmart Mt. Pocono, PA

Sales Associate

Managing all the cash transactions

Maintaining daily account of the daily transactions and balancing the daily account at the end of each day

Checking the daily cash balance

07/2006 – 05/2009 Nutri-System Phila., PA

Customer Service Specialist

Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.

Respond to the problems of the customer promptly

Maintain a follow up on the customer, whose query you had solved, Ensure they are satisfied with your answer

01/2005 – 06/2006 Internal Revenue Service Phila., PA

Tax Examiner

Resolved Taxpayers issues over the phone. Corresponded with taxpayers via fax and approved letters. Processed and corrected Federal Tax Forms

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Worked with company systems and diligently completed all assigned tasks, working overtime as needed

05/1993 – 12/2004 Superior Court of New Jersey Newark, NJ

Administrative Assistant

Performs clerical and secretarial duties like typing, filing, attending to court appointments, answering calls

Supervises court staff, and oversees the hiring and training of court staff, and interact with a diverse public

Administers oaths to witnesses, jurors and grand jurors during trials and hearings

Ability to work independently, plan, organize, and handle multiple priorities in a case management/caseload setting

Authenticates copies of court records, prepares docket of cases to be called, contacts witnesses, lawyers, and litigants for the court and instructs them when to appear in court

Interview and trained entry level clerks, payroll

03/1993 – 05/1984 United States Armed Forces Fort Dix, NJ

Administrative Specialist

Interact with a diverse public

Opens, sorts, routes, and delivers incoming correspondence and messages

Answers inquiries from staff and advises personnel on administrative and clerical matters

Coordinates administrative activities with other organizational elements and staff sections

Conducts periodic review of files to ensure proper filing of correspondence

Ability to work independently, plan, organize, and handle multiple priorities in a case management/caseload setting

Supervises administrative functions and performs duties at preceding level of skill at division, comparable, or higher level headquarters

Inspects subordinates units and makes recommendations for elimination of deficiencies or improvement

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