Customer Service Administrative Assistant
Resume:
Paula Kerney
Newport News, VA 23608
***********@*****.***
Career Summary
To secure a challenging grounded opportunity with a corporation that will allow my talents and energy to exhibit diverse interpersonal, communicative and leadership skills that will enhance the growth of your company
Education
MBA. Medical Administrative Assistant, Colorado Technical University, Colorado Springs, CO
B. A., Human Resource Management, Colorado Technical University, Colorado Springs, CO
A. S., Business Administration, Colorado Technical University, Colorado Springs, CO
High potential Customer Service, Human Resources & Administrative Professional Achievements
Strong customer service, communication and interpersonal skills
Enjoy helping others; positive attitude; flexible.
Ability to quickly master new computer applications; strong, accurate data entry skills; attention to detail.
Ability to organize, multitask, prioritize and work under pressure at times; team player
Proficiency in administrative and documentation procedures
Work Certified Graduate
Mavis Beacon Typing Institute
Skills
Good phone etiquette skills and understanding of phone systems, Ability to use MS Word, Excel and Outlook for basic/moderate level functions, Expert knowledge of office machines, Proficient in Excel, Data Entry, Typinmg 50 wpm, Recruiting, Interviewing, People Skills,Resolving Conflict, Analyzing Information, Diversity, Listening Skills, Results DrivenMulti-tasking, Documentation Skills, Professional, Organized, Maintain confidentiality,Ability to apply regulations and guidelines, and Military Oriented
Experience
Customer Service, Human Resources, & Administrative Assistant support services
12/2017 - Present Tidewater Staffing Newport News, VA
Office Coordinator/Recruiter
Screening resumes to determine which candidates meet the minimum requirements
Performing in-person interviews with candidates and interact with a diverse public
Maintaining relationships with team members, clients and applicants to ensure staffing goals are achieved
Make sure candidate's application is accurate and complete, perform background checks, E-Verify, Temp Plus, Crim Check and drug screens
01/2016 – 05/2017 Sanofi Pasteur Swiftwater, PA
Security Officer
Preserves order and act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process. Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required.
03/2010 – 08/2010 Walmart Mt. Pocono, PA
Sales Associate
Managing all the cash transactions
Maintaining daily account of the daily transactions and balancing the daily account at the end of each day
Checking the daily cash balance
07/2006 – 05/2009 Nutri-System Phila., PA
Customer Service Specialist
Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
Respond to the problems of the customer promptly
Maintain a follow up on the customer, whose query you had solved, Ensure they are satisfied with your answer
01/2005 – 06/2006 Internal Revenue Service Phila., PA
Tax Examiner
Resolved Taxpayers issues over the phone. Corresponded with taxpayers via fax and approved letters. Processed and corrected Federal Tax Forms
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Worked with company systems and diligently completed all assigned tasks, working overtime as needed
05/1993 – 12/2004 Superior Court of New Jersey Newark, NJ
Administrative Assistant
Performs clerical and secretarial duties like typing, filing, attending to court appointments, answering calls
Supervises court staff, and oversees the hiring and training of court staff, and interact with a diverse public
Administers oaths to witnesses, jurors and grand jurors during trials and hearings
Ability to work independently, plan, organize, and handle multiple priorities in a case management/caseload setting
Authenticates copies of court records, prepares docket of cases to be called, contacts witnesses, lawyers, and litigants for the court and instructs them when to appear in court
Interview and trained entry level clerks, payroll
03/1993 – 05/1984 United States Armed Forces Fort Dix, NJ
Administrative Specialist
Interact with a diverse public
Opens, sorts, routes, and delivers incoming correspondence and messages
Answers inquiries from staff and advises personnel on administrative and clerical matters
Coordinates administrative activities with other organizational elements and staff sections
Conducts periodic review of files to ensure proper filing of correspondence
Ability to work independently, plan, organize, and handle multiple priorities in a case management/caseload setting
Supervises administrative functions and performs duties at preceding level of skill at division, comparable, or higher level headquarters
Inspects subordinates units and makes recommendations for elimination of deficiencies or improvement
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