Customer Service Sales
Resume:
Yury Ostrovsky
Corte Farina *, Grezzana (VR) ****3
****.*********@*****.***
Present
Masters of Linguistics
University of Verona, Verona, IT
2017
2014
IVCI Hauppauge, NY
www.ivci.com
Sales Relationship Manager - Marketing
Moved to Marketing department during period of
restructuring and was instrumental in reinvigorating corporate marketing. Created and implemented new
processes and technological solutions, supported sales team and management efforts with email campaign
design, planning and distribution, trade show and virtual demonstration events. Played key role in creating and revitalizing intra-company marketing capabilities. Delivered over $3m in sales pipeline and over
$700k in direct sales.
Co-managed company Salesforce environment and
was instrumental in initiating and performing
review and restructuring of company Salesforce
database.
Created content for over 50 email campaigns,
ranging from three-touch to 6 month, multi-tiered
efforts.
Designed and co-implemented Salesforce-based
“self service” email deployment platform, giving
regional sales managers unprecedented control
over local marketing efforts.
2014
2010
Currently Attending
Lead Video Support Engineer
IVCI Hauppauge, NY
www.ivci.com
Joined Managed Services department as a
Conference Administrator was promoted to
Team Lead within a year. Supervised team
of customer service and technical
professionals in providing support of all
video conferencing operation for the
world's largest soft drink manufacturer.
Ensured highest levels of 24 hour service
and conference success provided by team
spanning three time zones. Produced,
compiled and delivered customer-facing
reporting, taking major customer-facing
role and expanded scope of services
provided by the team.
Played crucial role in growing client account
from 100+ endpoints and 3 units of bridging
infrastructure to over 300 endpoints, 12 CTS-
based TelePresence suites, 10 units of
bridging infrastructure and a growing
network of desktop video users.
Led team to achieve annual conference
success rates of over 98% and accolades from
client representatives at all levels.
“Manager’s Initiative Award” recipient for
2010, “Productivity Award” recipient for
2011, “Customer Service Gold” award
recipient for 2012.
Languages
English
Russian
Italian
Highly motivated professional with extensive
experience in various areas of business operations, including: enterprise-level marketing and sales, team building and management, project management and
call center operations. Clear track record of success in meeting all personal benchmarks and greatly
increasing team effectiveness. Adept at streamlining and implementing operational processes and
workflows, creating technological solutions and
strengthening team environments. Fluent in English and Russian, currently studying Italian.
Profile
Autorizzo il trattamento dei dati personali contenuti nel mio curriculum vitae in base all’art. 13 del D. Lgs. 196/2003 e del GDPR per finalità di selezione e ricerca personale.
2010
2007
Claims Examiner
GEICO Woodbury, NY
www.geico.com
Successfully managed large volume of diverse claims cases for one of the largest automobile insurers in the United States. Interacted with customers, claimants, attorneys and medical office representatives to secure fair and amicable settlement of automobile accident claims based on interviews with incident participants, investigation of accident scene and resulting property damage, and negotiation with all interested parties. Suggested, and participated in proving trials of, several process improvements. Became state- certified Arbiter, serving as 3rd party adjudicator in cases between other insurance providers.
“Gold Tier” of the “Chairman’s Club” (top 1% or
all Examiners nationwide) for customer service
excellence.
Top 10 company-wide claims examiners list.
Call Center Supervisor
Choice Logistics New York, NY
Oversaw all operational aspects of dynamic 24
hour call center, managing a world-wide network
of warehousing, storage and expedited delivery
facilities and partners, and demanding response
time commitments. Handled all issues having to do
with issue escalation, staff improvement and
training opportunities, played major role in
interview processes and hiring decisions.
Team attainment of over 97%
success in meeting delivery
demands, very high call success rate
per company review guidelines and
high praise from customer
representatives.
2007
2005
www.choicelogistics.com
2005
2002
Bachelor of Arts in History and Political Science
Hofstra University, Hempstead, NY
Dean’s List Junior and Senior years
Phi Beta Kappa (Liberal Arts Honors
Society),
Pi Sigma Alpha (Political Science
Honors Society)
Phi Alpha Theta (History Honors
Society)
Technical
Skills
MS Office suite, Salesforce management and
structure, Video Scribe, various graphics
editing tools, Tandberg/ Cisco/ Polycom
endpoint and network component local and
remote management, various call monitoring
software and call center queue management,
various proprietary software.
Yury Ostrovsky Page 2 of 2
Autorizzo il trattamento dei dati personali contenuti nel mio curriculum vitae in base all’art. 13 del D. Lgs. 196/2003 e del GDPR per finalità di selezione e ricerca personale. www.hofstra.edu
Hobbies
History
Science Fiction
Camping and Hiking
Travel
Languages
Contact this candidate