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Customer Service Sales

Location:
Johannesburg, Gauteng, South Africa
Posted:
September 23, 2018

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Resume:

Larry Anthony

Lutchman

060-***-****

ac647w@r.postjobfree.com

** ********* ******, * ******

Robertsham

2091

Personal Details

Identity number: 690**********

Dependants: Two

Marital Status: Married

Languages: English, Afrikaans

Drivers License: Code 8 and PDP

Availability: Immediate

Education

1989 Matric

MH Joosub Secondary School

English

Afrikaans

Business Economics

Mathematics

Geography

Biology

2

Larry Anthony Lutchman

Employment History

September 2017 – January 2018 Hirsch’s Homestore Data-Capturer and Service & Spares Consultant

(Temporary position)

Data capturing

Assisting with customer queries

Stock control and inventory

Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and enquiries

Following up with customers to ensure high-level satisfaction and determining future requirements.

Ensure service bookings and repairs are completed in good time

Daily feedback with service providers and customers

Provide customers with progress reports with regards to their repairs required

Liaise with internal clients and departments to ensure queries are resolved

Assist with sales when required

May 2006 – August 2016 Times Media

Customer Services and Sales Consultant

Effectively manage large amounts of incoming calls

Liaise with internal clients and departments to ensure queries are resolved

Generate sales leads

Data capturing

Identify and assess customers’ needs to achieve maximum customer satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information to customers using the correct customer services methods and tools

Meet personal and team targets and call handling quotas daily

Handling complaints, providing appropriate solutions and alternatives within the time limits and follow up on queries to ensure resolution

Keep records of all customer interactions, process customer accounts and file relevant documents where necessary

Ensure compliance processes policies and procedures are met

Complete customer security verification

Ensure there are zero QA errors

Accept responsibility for quality when carrying out duties

Provide support for own team and other departments, in order to optimize business opportunities

3

Larry Anthony Lutchman

Ensure personal growth by attending job related workshops and completing required training

Maintain confidentiality and integrity of customers Additional Tasks

Assisted as stand in team leader

Sales representative and liaison to partner media agencies abroad Reason for leaving: Retrenchment

November 2005 – April 2006 Nedbank

Customer Services Consultant

Providing excellent customer service to all clients whether externally or internally in line with the code of banking practice

Assisting clients with various queries and requests

Assisting clients with their new applications submitted online or at our nationwide branches

Liaising with our sales department on a daily basis regarding clients applications

Submitting various sales leads to our sales department

Delegating clients requests to our relevant accounts departments

Following up on all requests on behalf of clients to ensure client retention and loyalty of clients

Escalation all clients requests that are out of our SLA

Performing security checks on customers to avoid risks to Nedbank

Helping to achieve Service Level Agreement daily and to be focused on internal and external ratings / surveys of customer satisfaction

Telesales

Reason for Leaving: Better prospects

Employment History

January 1999 – October 2005 Standard Bank

Customer Services Team Leader

Ensuring excellent customer service and ensuring myself and my team met their targets

Checking and delegating work

Monitoring performance and motivating the team

Administration

Resolving conflicts and complaints, both internally and externally

Handling and resolving customer complaints

4

Larry Anthony Lutchman

Creating reports to update management on the teams progress and performance

Meeting targets and deadlines weekly and monthly

Developing strategies the team used to reach its goal

Assisting with any coaching the team members required

Communicated clear instructions to team members

Listening to team members feedback

Monitoring team members participation to ensure the training they have been provided is being put into use and also to see if any additional training is required

Reason for Leaving: Better prospects

References

Hirsch’s Homestore

Team Leader: Mr. Kershen Govender

Contact Number: 011-***-****

Email: ac647w@r.postjobfree.com

Times Media

Team Leader: Mrs Ethel Padayachi

Contact Number: 011-***-**** / 011-***-****

Email: ac647w@r.postjobfree.com

Nedbank

Team Leader: Mr. Conrad David

Contact Number: 086*-***-*** / 073-***-****

Standard Bank

Team Leader: Mrs. Renata Ferris

Contact Number: 011-***-****

Email: ac647w@r.postjobfree.com

Standard Bank

Team Leader: Mr. Anthony Scheepers

Contact Number: 011-***-**** / 011-***-**** / 082-***-**** Email: ac647w@r.postjobfree.com



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