Customer Service Manager
Resume:
GHIZLANE RAIS
San Diego, CA 858-***-**** ********.****@*******.***
EDUCATION
Associate of Arts Degree, Business Administration, 2017
MiraCosta College, Oceanside, CA
Diploma of Assistant of Administration, 2003
Institute of Applied Technologies and Management (ITG), Morocco
High school diploma of literature, 1997
Lalla Aicha High school, Rabat.
EXPERIENCE
Assistant Manager ǀ STARBUCKS ǀ San Diego, CA ǀ 2013-2015
Trained and assisted 8-10 employees daily on customer service techniques
Implement policies and procedures to task completion
Assigning and scheduling employees to shifts
Concierge Agent ǀ MARRIOTT ǀ DEL MAR ǀ 2011-2018
Apply time management and request fulfillment to constantly improve customer satisfaction.
Manager ǀ RALPHS ǀ DEL MAR - LA JOLLA ǀ 2007-2018
Trained and taught the team to improve customer service and focus more on excellence
Shift Leader Manager ǀ RUBIO’S ǀ DEL MAR ǀ 2007
Taught the team the importance of working as one team
Improved the sales and focus on applying the company’s policy for a success
Barista ǀ COFFEE BEAN & TEA LEAF ǀ DEL MAR ǀ 2008-2012
Learned the menu and focused on customer service
Applied the policies of the company was the success of improving the budget and customer service
Waitress ǀ IHOP ǀ DELMAR ǀ 2007-2008
Telephone Operator ǀ WEBCAD CALL CENTER ǀ MORROCCO ǀ 2005-2006
Learned the techniques of managing the big amount of phone calls
Listening, directing customers to the right department
Telephone Operator ǀ NETWORK ONLINE CALL CENTER ǀ 2004-2005
Internship ǀ OFFICE NATIONAL D’EAU POTABLE - ACCOUNTING DEPT ǀ 2003-2004
Internship ǀ ARAB PRESS AGENCY - TRADE DEPT ǀ 2003-2004
SKILLS & LANGUAGES PROFICIENCIES
Quadrilingual: French, Arabic, English and Spanish
Possess planning, organizational, cross-cultural and communication skills
Proficient in Microsoft Word, Excel, PowerPoint
Dynamic and able to anticipate needs in a fast paced environment
Self-confident, strong personality, managerial skills
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