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Customer Service Manager

Location:
San Diego, CA
Salary:
40000
Posted:
September 23, 2018

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Resume:

GHIZLANE RAIS

San Diego, CA 858-***-**** ac647c@r.postjobfree.com

EDUCATION

Associate of Arts Degree, Business Administration, 2017

MiraCosta College, Oceanside, CA

Diploma of Assistant of Administration, 2003

Institute of Applied Technologies and Management (ITG), Morocco

High school diploma of literature, 1997

Lalla Aicha High school, Rabat.

EXPERIENCE

Assistant Manager ǀ STARBUCKS ǀ San Diego, CA ǀ 2013-2015

Trained and assisted 8-10 employees daily on customer service techniques

Implement policies and procedures to task completion

Assigning and scheduling employees to shifts

Concierge Agent ǀ MARRIOTT ǀ DEL MAR ǀ 2011-2018

Apply time management and request fulfillment to constantly improve customer satisfaction.

Manager ǀ RALPHS ǀ DEL MAR - LA JOLLA ǀ 2007-2018

Trained and taught the team to improve customer service and focus more on excellence

Shift Leader Manager ǀ RUBIO’S ǀ DEL MAR ǀ 2007

Taught the team the importance of working as one team

Improved the sales and focus on applying the company’s policy for a success

Barista ǀ COFFEE BEAN & TEA LEAF ǀ DEL MAR ǀ 2008-2012

Learned the menu and focused on customer service

Applied the policies of the company was the success of improving the budget and customer service

Waitress ǀ IHOP ǀ DELMAR ǀ 2007-2008

Telephone Operator ǀ WEBCAD CALL CENTER ǀ MORROCCO ǀ 2005-2006

Learned the techniques of managing the big amount of phone calls

Listening, directing customers to the right department

Telephone Operator ǀ NETWORK ONLINE CALL CENTER ǀ 2004-2005

Internship ǀ OFFICE NATIONAL D’EAU POTABLE - ACCOUNTING DEPT ǀ 2003-2004

Internship ǀ ARAB PRESS AGENCY - TRADE DEPT ǀ 2003-2004

SKILLS & LANGUAGES PROFICIENCIES

Quadrilingual: French, Arabic, English and Spanish

Possess planning, organizational, cross-cultural and communication skills

Proficient in Microsoft Word, Excel, PowerPoint

Dynamic and able to anticipate needs in a fast paced environment

Self-confident, strong personality, managerial skills



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