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Administrative Assistant

Knoxville, TN
September 22, 2018

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Phone: 865-***-**** Email:

LinkedIn: Skills

• Administrative

• Clerical

• Bilingual

• Researcher

• Customer Service

• Data Entry

• Organizer

• Team Player

• Microsoft Excel

• Microsoft Outlook

• Microsoft Word

• Microsoft Power Point

• Adobe Photoshop


• DNBi Risk Management

• Skype Business


08/2017 – 8/2018

Administrative Assistant

AtWork Group / Knoxville, TN

• Answer, screen and transfer inbound

phone calls as well as Interpret and

translate for Spanish speaking clients

• Provide hospitality support for


• Prepare reports using Microsoft

Excel and Word

• Collaborate in designing

presentation graphics using Canva

• Corresponded with team members

using Microsoft Outlook email

• Verify credit limit requests through

the DNBi Risk Management website,

approve accounts and assign limits

up to $10K

• Monitored supplies inventory by

checking stock to determine

inventory level; anticipating needed

supplies; and submitting requests

• Provide general clerical duties

including mailing, shipping, scanning,

faxing and photocopying for the team

• Maintain electronic and hard copy

filing system

• Record, compile, transcribe and

distribute minutes of meetings

• Arrange hotel bookings for clients

• Schedule lunch reservations for


04/2017 – 07/2017 CONTRACT WORK

Administrative Assistance

Terex Services / Knoxville, TN

• Answered multi-line phone in a

professional manner

• Communicated with clients &staff

using Microsoft Outlook email and

Business Skype

• Developed spreadsheets, reports,

lists and charts in Microsoft Excel to

record and maintain company

records/ information

• Coordinated with Sales Department

to transcribe job quotes, assist with

sales calls and set appointments

• Optimized work space by scanning

and filing electronically previous job


• Researched solutions to finalize

outdated projects to ensure

payment of accounts


11/2016 – 03/2017

Student Support Specialist

Huntington College of Health & Science / Knoxville, TN

• Communicated with 80+ students

and 10 + teachers using Microsoft

Outlook email for IT support or

assistance with academic questions

• Computed data using Microsoft

Excel to keep record of student’s

grades and teacher’s performance

• Assisted with administrative tasks

such as answering phones, filing

and distributing mail.

• Proof-read students study guides &

teacher guide using Microsoft Word

• Uploaded courses to college web

portal, Moodle

• Maintained website web links to

function correctly

• Aided in Admissions Department with

enrollment of students, updating

records and organizing file system

05/2015 – 11/2016

Bilingual Tech Support

SAIC / Oak Ridge, TN

*It was first a contracted position with Modis, a temp agency from 11/2014- 05/2015 and then I was hired permanently with SAIC*

• Utilized ticket system to provide

efficient support to 15+ technical

critical calls daily

• Provided desktop support by

performing troubleshooting task

while striving to achieve a

consistent 95%-100% on all calls

• Researched, developed, and wrote

knowledge-based articles for

software troubleshooting issues,

resulting in an increase in first call


• IT technical support provided in both

English & Spanish

01/2011 – 10/2014


Urban Engineering / Farragut, TN

• Managed the receptionist area by

greeting visitors, answering

telephone, collecting mail and

maintain a clean office

• Organized paperwork for filing and

updating data on Microsoft Excel

• Delivered 30+ plats to local businesses

in Knoxville, Maryville, and Lenoir City

insuring on time delivery and

excellent customer services

• Mentor other business with tech

support and training with day to day




Associate of Applied Science (A.A.S) Media Technology detailed-oriented individual who loves to stay busy. Office Experience Excellent time management skills and ability to multi-task and prioritize work ales orders from customers into QuickBooks

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