Customer Service Representative

Joy Frazier

**** ***** ******, ***** *****, LA **802 ■ H: 225-***-**** ■ ************@*****.***

Desire the position of Customer Service Representative or Collector in a customer centered firm where strong customer service and or collection skills are needed, in addition bringing exceptional communication and interpersonal skills.

The ability to manage an office and take

leadership of others.

Able to train clients to provide correct

information to customers.

10 key touch Microsoft proficient

multiple phone lines, copy machine, fax,

and Internet Explorer

Customer Relations Representative I, 02/2016 to Present Crescent Bank – Baton Rouge, La

Handled inbound and outbound calls for collections in accordance with company policies Assist the department in the collection of past due front -end accounts. Perform skip tracing, negotiate pay offs, selements and payment arrangements. Meet monthly department goals and individual monthly performance standards. Trainer / Customer Service Representative, 07/2007 to 12/2015 Xerox – Baton Rouge, La

Train new hires for child support and SNAP programs Assist clients daily with information concerning their child support cases. Assist aorneys and out of state case workers with information about court orders and obligations on cases

Provide payment information, take requests for direct deposit and child support applications. Dietary Specialist, 05/2006 to 07/2007

Port Allen Care Center LLC – Port Allen, LA

Prepare meals/snacks as assigned by supervisor according to planned menus established schedules resident requests and sanitary directives. Serve meals in dining rooms and other designated areas Load and distribute food trays and carts to residents rooms and/or dining room areas; collects and returns food carts to dishwashing area.

Assist with receiving, and storing food and supplies; stores items properly labeled and dated Professional Summary

Skills

Experience

according to guidelines.

Performs defined work routines using various dietary utensils and equipment as assigned by the Dietary Manager.

Utility Account Clerk, 01/2000 to 01/2006

City of Port Arthur- Water Billing – Port Arthur, TX Assist with maintenance of utility records ; processes billings Receives utility payments and other revenue payments. Perform utility account collections activities with authority to negotiate adjustments in balances owed.

Provides receptions services at city hall by answering calls, faxing, public works cell phone and personal inquiries.

Sorts and files correspondence.

Office Occupational Certificate: May 1987

James M. Frazier Vocational School - Baton Rouge, LA High School Diploma: May 1984

Shady Grove High School - Rosedale, LA

Education

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