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Manager Customer Service

Location:
Peoria, AZ
Salary:
Negotiable
Posted:
September 22, 2018

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Resume:

Miguel A. Zamora

***** * **** **. ********, AZ **308 602-***-**** ac645n@r.postjobfree.com

Objective

Become an asset to any company by providing support and leadership in all aspects of my work assignments. By creating a safe and productive work environment and become an industry leader. Education

HIGSCHOOL DIPLOMA 2001 SUMMIT HIGHSCHOOL

Skills & Abilities

MANAGEMENT

Led teams of 26 employees.

Responsible for hiring and firing.

Schedule assignments.

Creating and implementing new process and procedures.

Daily and weekly reporting of employee performance.

Drive accountability – by rewarding and reprimanding when warranted. COMMUNICATION

Daily communication with customer service representatives.

Daily contact with other plants to review any product on order and ETA’s.

LEADERSHIP

I have been an operations manager for a construction company.

In my most recent job, I was a warehouse manager in charge of day to day operations. And implementing new processes and drove warehouse improvements. Experience

OPERATIONS MANAGER TSUNAMI AQUATICS 3/17/1999 – 10/23/2003

Managed 4 crews of 5 employees each.

Responsible for surveying job sites and provide direction to each crew when new jobs were started.

Communicated with customers and provided updates as work progressed and answered any questions that arise.

Ordered materials from vendors for future jobs. Reported directly to the owner of the company.

During my time as operations manager I cut down material expense by 20% due to better tracking of material used for every job and setting a standard per water feature size. Page 2

WAREHOUSE MANAGER DUROBAG MANUFACTURING 4/2007 TO 7/19/2017

In my ten-year carrier with Durobag I held every position that was available in the warehouse from production material handler to stager, loader, shift lead, shipment analyst (predicting shortages and time frame shortage would occur by using excel and many other reports), shipment scheduling, Production scheduling and finally Warehouse manager with responsibilities listed below.

Responsible for day to day operations ensuring orders were pre-staged, complete and ready for outbound shipments.

Daily and weekly reporting, tracking of employee performance responsible for setting performance standards and driving accountability. Rewarding employees when standards were met and exceeded. Reprimanding employees when standards were not met as well as coaching underperformers to get to standards quickly and efficiently.

Creating S&OP’s and procedures as well as train employees on new procedures to obtain optimum performance while adhering to company policies.

While I was warehouse manager our mid-year and end of year inventories were under 1% were as before they were at 3 to 4 %. I also developed warehouse pallet placement structure making it easier to look for product when staging orders. Enforced daily Cycle counts to maintain inventory accuracy.

Training on any and all new safety policies driving PPE and forklift safety operation guide lines.

Training and OSHA forklift certification qualified, certified first responder trained in CPR and use of AED Defibrillator.

Special Skills

I am fluent in Spanish I can read and write with fluency. I am also very familiar with Excel, PowerPoint, and Microsoft Word.

I have a strong work ethic never miss work in my carrier at Durobag I was rarely absent. I am 100% dedicated to my job and always go beyond my duties to get the job done.



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