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Medical Office Manager/Administrator

Mount Vernon, New York, United States
September 22, 2018

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Marc J. Domicello

Fleetwood, NY *****845-***-**** •

Medical Office Manager

Healthcare Administration Operational Strategies & Delivery Billing & Collections Oversight

Accomplished Medical Administrator with over 12 years of experience in Healthcare Office Management/Administration and proven track record of building and leading high performing teams in delivering operational excellence and optimal service. Proficient in all aspects of daily business operations including hiring, staff supervision and training, medical billing and collections, regulatory compliance, commercial contract negotiations, credentialing, financial and data management, payroll, and inventory management. Identify improvement opportunities and lead solution implementations. Drive collaboration in achieving and surpassing objectives.

Key Skills & Competencies

Medical Operations Management • Marketing & Business Development • Team Building & Leadership

Staff Training & Development • Performance & Change Management • Compliance • Strategic Planning

Innovative Solutions & Improvements • Relationship Management • Budgeting • Forecasting • Communication

Professional Experience & Selected Achievements

WELLNESS MEDICAL CARE, P.C., Mount Vernon, NY 2006 – 2018


Medical Office Manager/Administrator (both facilities under same ownership)

Oversaw daily operations of two medical offices encompassing administration, clinical services, marketing, customer service, community outreach, billing and collections, cash flow, human resources, regulatory compliance, payroll, contract negotiations, inventory and purchasing, and budget management; supervised up to 18 team members involving hiring, training, scheduling, and performance management. Developed and executed operational and marketing strategies; established goals and aligned team members with priorities for optimal service. Served as primary liaison to patients, patients’ attorneys, insurance carriers and the NY State DSS; fostered and managed relationships and partnerships.

Grew patient base, traffic, and brand presence through development and management of company website and marketing campaigns; strategically positioned 41 social media and search engine sites with analytics and reporting; authored and published website informational blogs.

Increased patient retention rate through effective relationship building and management; ensured high-level of customer service provided by all team members.

Reduced operating expenses and raised profitability by evaluating, selecting, and negotiating contracts with insurance carriers, equipment and supply vendors, and commercial property lessors.

Enhanced operating efficiencies through development of policies and procedures; composed and maintained Employee Handbook.

Eliminated inventory shortages by creating and implementing tracking and control system.

Conducted training sessions with team members on operational policies and procedures.


Sole Practitioner

Prepared and litigated cases involving personal injury (workers’ compensation, no-fault, “slip and fall”, construction accidents, and medical malpractice) claims, domestic relations/matrimonial and family law, trusts and estates, elder (client/patient nursing home Medicaid applications) and surrogate law, residential property, and bankruptcy (chapters 7, 11 & 13) law. Supervised three staff members. Served as a Certified Westchester County Family and Supreme Court Law Guardian, on the New York State 18-b Family and Criminal Court, and Westchester County Surrogate Court Guardian Ad Litem panels.

Coached and developed Junior Associates, Paralegals, Litigation Assistants, and Legal Secretaries.

Prior Experience:

Senior Associate at Cooper & Daniele, P.C., White Plains, NY

Mortgage Foreclosure Specialist at Berkley Federal Bank, West Palm Beach, FL

Junior Associate at Gash & Associates, P.C., White Plains, NY

Education & Credentials

Juris Doctorate

Pace University – Elisabeth Haub School of Law, White Plains, NY

Bachelor of Fine Arts in Communications (Minor: Aerospace Engineering)

New York Institute of Technology, Old Westbury, NY

Technical Proficiencies

Microsoft Office Suite (Excel, Word, PowerPoint, Publisher, Outlook) • QuickBooks 2016 & Online

ECLIPSE • Practice Fusion Patient Management Software • Lexis Advance Legal Research

Past Bar Association Memberships

Law Guardian & Surrogate Court, Guardian Ad Litem Panels, County of Westchester

New York State Family and Criminal Court 18-b Panels

Columbian Lawyers Association

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