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Manager Sales

Location:
Phoenix, AZ
Salary:
14.00+
Posted:
September 22, 2018

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Resume:

NICOLETTE RIFFEL

**** * **** *** #* PHOENIX, AZ *5015 602-***-**** ac6453@r.postjobfree.com

CAREER SUMARY: LEADERSHIP, SERVICE, SAFETY, & OPERATIONS

Passionate about providing an atmosphere of exceptional employee morale. Motivated, proven performer in warehouse operations, inventory management and demonstrating proper safety practices. Energized leader skilled in coaching best practices and maximizing profits. Enthusiastic leadership style and team work driven.

VALUED INDIVIDUAL QUALITIES:

•Passionate & Motivational

•Organized & Detail Orientated

•Multi Task Master

•Accountability/100% Ownership

•Professionalism

QUALIFICATIONS:

•Strong 16 year background successfully managing retail locations and laboratories

•Specialized in hiring, training and developement

•Equip and able to handle up to 100lbs with no accomodation

•Forklift Certified through OSHA standards

•Scheduling and payroll experience

PROFESSIONAL EXPERIENCE

•Managing optical retail locations and developing quality eyewear that involves superior skills in applied optical technology

•Directing production, sales, inventory, and cost control for multiple retail locations

•Conducting myself professionally and driving sales in a high volume call center

•Leadership in warehouse operations and safety procedures

WORK HISTORY:

•CenturyLink Phoenix, AZ 844-***-**** July 2017 - March 2018 (Customer Care & Sales)

Received incoming calls from new and existing customers with questions and concerns regarding their accounts and services. Resolved any issues and continued on to sell additional services like internet, satellite t.v. and home telephone.

• Floor & Décor Phoenix, AZ 602-***-**** January 2017 - May 2017 (Tile Specialist)

Responsible for warehouse and retail duties alike. Kept warehouse clean and safe by flatstacking tile and keeping flooring materials organized and out of the way of our customers. Made use of pallet jacks and forklifts daily. Also assited customers with gathering, measuring, loading and purchasing their project needs. Finalized the customer experience by loading their purchses into their vehicle.

•UPS Phoenix AZ 602-***-**** November 2016 – July 2017 (Package Handler)

Safely loaded trailer trucks full of packages at a very rapid pace with packages weighing up to 100lbs. Occasionaly assisted with the unloading as well. Re taped and re packaged up damaged goods as needed.

•Dish Network Phoenix,AZ 866-***-****

June 2016 --- October 2016 (Inbound Sales Agent)

Received incoming calls from people wanting new sattelite t.v. and/or internet service. Went through the qualification and sales proccess before setting up new accounts and scheduling instalation dates.

•ESW (Executemps) Phoenix, AZ 602-***-**** April 2016 – June 2017 (Banquet Server)

Worked with a very large team to set up, serv, and tear down major banquets and events at the Phoenix Convention Center. Also helped with conccesions at the major ballparks like CHASE Field, and Cardinal Stadium during major events, concerts, and ball games

•Visionworks Goodyear, Az 623-***-**** January 2012 – December 2014 (Lab Supervisor)

Successfully ran a full functioning optical laboratory. Manufactured quality eyewear in an hours time frame in most cases. Performed standard maintenece on euipment and machinery. Lead and developed a small staff of lab techs. Took care of all of the maintence issues within the entire store. Did all supply orders and maintained the correct inventory levels based on bussiness needs.

•Pullano's Pizza Glendale, AZ 602-***-**** April 2011 – November 2011 (Server/Bartender)

Pleased customers with my exceptional service on an every day basis behind the bar and on the dining room floor.

•Bill Johnson’s Big Apple Phoenix, AZ 602-***-**** June 2011 – November 2011 (Server/Bartender)

Pleased customers with my exceptional service on an every day basis behind the bar and on the dining room floor.

•Lenscrafters May 2006 – March 2012 Arizona Mills 4/11 – 3/12-480-****-**** (Lab Manager) Camelback Colonnade 4/2008 – 4/2011 602-***-**** (General Manager) Arrowhead Towne Center 5/2006-4/2008 623-***-**** (Retail Manager)

Learned and successfully ran every part of the optical bussiness through out my full 14 years in the eyecare industry. Started as a Retail Manager leading a retail team in sales, inventory control, and customer service. Promoted to a General Manager overseeing the Retail floor, Laboratory,and Dr. Office. Later decided to learn the Lab piece by imersing myself into a Lab Manager role while making that my primary focus at that time. I am proud to say I know every inch of the business from manufacturing eyewear to reading glasses in a lensometer to properly fitting and adjusting them.

•Sunglass Hut International/Watch Station April 1998 – April 2006 (Store Manager/Regional Trainer)

Ran with much enthsiasm-several Sunglass Hut locations through out the Phoenix Metro area. Hired, trained,and developed all new associates during their onboarding proccess as I was also the Regional Trainer. Turned many stores into positive contributers in the district with double digit comps. Brought schrink levels down to a minimum with effective inventory control practices. Scheduled acccording to the needs of the bussiness and kept payroll in line with company budget. Created positve results in every store location I stepped foot in.

Educational Background:

Graduated from Ironwood High School in 1998 with a 3.8 GPA

•Involved with DECA (competitive sales and marketing club)

•Completed 1 year of massage therapy schooling

•Completed 1 semester of Spanish at GCC

•Completed 1 semester of Marketing at GCC



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