Susan D. Hunter
Medical Billing Specialist
Dedicated professional with 17+ years of experience producing results in dynamic administrative positions.
Proven success in time management with the ability to prioritize tasks based on urgency. Proactive in identifying conflicts and offering resolutions of process improvement to boost production. Communicates effectively with all levels of management to foster strong interpersonal relationships. Motivated in providing the highest quality of work by meeting standard expectations. Capable of making educated decisions quickly by utilizing valid information. Known for adapting seamlessly to new information and procedures. Offers a positive presence in the workplace, equipped with enthusiasm, reliability, and optimism. Works well in a team setting but also thrives independently as a leader. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Collects payments via mail or external hospital-based practice management system to input data. Communicates effectively with patients to obtain demographic information and verify insurance eligibility. Conducts research regularly to avoid errors in billing which may cause denials. Enter the insurance data for each patient into the charge master system. As necessary, offers translations regarding medical records including, discharge, consultations, admission reports.
Implemented a functional system to translate patient data into alphanumeric medical codes and automatically enter it into the system.
Provided training for 50+ new employees on the systems, logging patient information, billing, and payments.
Praised for administering 400+ medical claims in only one day.
Known for maintaining a Top Three Performer position within the department.
Maintained a quality control of 98% or higher each month
Maintained the data entry for patient data at the necessary level of production while preserving high quality ratings. Utilized resources to manage electronic billing reports, communicated with various doctor offices, and updated when needed. Interpreted diagnosis information into ICD-9 codes.
Instructed 75+ new employees on how to properly operate the computer system and work flow.
Successfully controlled assignments from three additional states including entering information into the system. Additionally, assigned responsibilities to employees, submitting completed work within five business days.
Enforced a functional work flow to decrease insurance claim denials by 80% to eliminate reaching out to physicians.
Professional Experience Continued
Converted filed into the imagining systems by sorting and scanning electronically. Guaranteed completion of materials within expected deadlines.
Strategically planned the use of imaging machines to scan paperwork in the system within 24 hours of retrieval.
Recognized for organizing, correcting, and scanning 13K documents under 24 hours.
Education & Credentials
Bachelors in Business Management with a focus on Accounting Devry University, Pending (8/2019)
ssociates Degree is in Health Information Technology School, City/Location (Date)