Salena DeJulio

Salena DeJulio

Lakewood,CO **227

303-***-****

ac643f@r.postjobfree.com

Professional Summary

Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Qualified Office Assistant with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Skills

Multitasking strengths

Organization skills

Time management

Customer service

Customer/Client relations

Multi-line telephone systems

MS Office proficiency

Inventory management

Customer-service oriented

Professional demeanor

Personable and outgoing

Attention to detail

Punctual

Verbal and written communication

Telephone skills

Work History

Sales Consultant, 05/2017 to Current

Peak Kia – Littleton, CO

Identified prospective customer s using lead generating methods and performing an average of 70 cold calls a day.

Made sure all stipulations were in to get deals funded.

Gathering customer information Setting appointments Assisted sales managers and finance manager in calling banks, bankruptcy letters, loading deals in ADP, printing finance paperwork Trained all new sales employees Made sure sales goals were met Package deals to send out to banks.

Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.

Provided pricing information to customers regarding specific products.

Processed credit and debit card payments to complete the purchasing experience.

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Asked appropriate open-ended questions to discover prospects' needs and requirements.

Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2007.

Set up contracts, negotiated rates and hammered out service terms.

Organized company files and creating support system to decrease workload and increase productivity of account managers.

Developed and maintained long-term relationships with policyholders and small business entities.

Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.

Sales/ Internet Manager, 04/2014 to 04/2016

Tynan's Nissan & Volkswagen – Aurora, CO

Identified prospective customers using lead generating methods and performing an average of 70 cold calls a day.

Made sure all stipulations were in to get deals funded.

Gathering customer information Setting appointments Assisted sales managers and finance manager in calling banks, bankruptcy letters, loading deals in ADP, printing finance paperwork Trained all new sales employees Made sure sales goals were met Packaged deals to send out to banks.

Entered details such as payments, account information and call logs into the computer system.

Copied, logged and scanned supporting documentation.

Responded to customer requests via telephone and email.

Finance Assistance, 05/2016 to 08/2016

H.M Brown and Associates – Centennial, CO

Getting deals ready for funding Gather stipulations Contract customers on deals, vehicles.

Verified data integrity and accuracy.

Developed new process for employee evaluation which resulted in marked performance improvements.

Responded to customer requests via telephone and email.

Analyzed departmental documents for appropriate distribution and filing.

Copied, logged and scanned supporting documentation.

Performed initial client assessment and analysis to begin research process.

Researched and updated all required materials needed for firm and partners.

Office Assistant, 02/2010 to 06/2013

Auto Mart USA – Aurora, CO

Ordered and distributed office supplies while adhering to a fixed office budget.

Answered and managed incoming and outgoing calls while recording accurate messages.

Screened applicant resumes and coordinated both phone and in-person interviews.

Screened all visitors and directed them to the correct employee or office.

Ordered all office supplies including ink cartridges, toner, and paper.

Managed office supplies, vendors, organization and upkeep.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Assisted with event planning, including associated travel and logistical arrangements.

Maintained a clean reception area, including lounge and associated areas.

Compiled annual recommendations for end of fiscal year budgets.

Organized all new hire, security and temporary paperwork.

Receptionist/ Inventory, 03/2003 to 02/2008

R D Motors – Lakewood, CO

Managed the reception area Handled all incoming calls on multi line switchboard

Received and distributed faxes and mail in a timely manner

Took deposits to bank as needed

Delivered titles to dealers or DMV

Reviewed files to check for complete and accurate information

Destroyed files upon request.

Verified data integrity and accuracy.

Copied, logged and scanned supporting documentation.

Entered details such as payments, account information and call logs into the computer system.

Analyzed departmental documents for appropriate distribution and filing.

Responded to customer requests via telephone and email.

Education

High school: May 2008

Green Mountain High School - Lakewood, CO

Additional Information

Authorized to work in the US for any employer

References

Jaime Antillon-303-***-****

Cory Nelson -720-***-****

Rachel Phillips- 720-***-****

Rolondo Marsh-720-***-****

Greg Deslongchamp- 720-***-****

Randy Cook- 719-***-****

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