Irene L. Flynn - ** Henry Street Brooklyn, NY ****1

917-***-**** – ac6439@r.postjobfree.com

RETAIL BACKGROUND

The Home Depot, NY – September 2005 – Present

Customer Order Specialist (November 2014 to present) –

•Special order management & expediting

•Problem resolution; customer care liaison

•Product selections; estimate preparation; flooring product research

•Mentoring flooring sales associates

•Forging vendor relationships

Flooring Specialist (2010-2014)

Sales consultant for full line of floor covering products requiring quick mastery of vast array of products and services.

Customer service functions include: assistance with color & product selections, cost containment guidance, expediting, special orders; resolving issues with order fulfillment; care & maintenance advice

Mentor junior associates

Retail Lighting Associate - FT (April, 2009 to May 2010)

Sales associate for full line of lighting fixtures, electrical items, and accessories with in-depth knowledge of large product offerings

Customer service functions included assistance with selection; special order processing

Customer Service Associate – PT (September 2005 to April 2009)

Customer service telephone representative – responded to customer inquiries; performed product database searches; record keeping

LORD & TAYLOR, NY 1997 – 2005

Sales Associate –

Women’s bridge designer sportswear & accessories

Cashiering, product selection, color coordination

Sales floor & dressing room maintenance

Commissioned fine jewelry sales

Non-commissioned department sales

Concierge

ADMINISTRATIVE BACKGROUND

POSNER ADVERTISING, NY March 1997 – November 2008

Executive Assistant to President & Senior Account Executive – May 1998 –November 2008

Assistant to Company Principals - March 1997 - April 1998

Managed needs of senior level executives (telephones, scheduling meetings; travel, car services and departmental activities

Maintained professional calendar; planned corporate events

Implemented management directives and policy initiatives

Crafted, edited and distributed highly sensitive, corporate/confidential and non-routine communications

Organized and prioritized large volume of special assignments

Coordinated office supply purchases

Screened prospective employees; prepared employment contracts; supervised new hire orientation, managed medical enrollment and payroll document processing

Various ad hoc projects

LESTER SCHWAB KATZ & DWYER, NY January 1995 - October 1996

Office Manager

Established and implemented company policies and procedures

Liaison between Managing Partner and support staff of 50

Recruited and managed non-exempt personnel, prepared personnel evaluations; hired contract labor

Assessed space and facilities needs; maintained furniture and supply inventories; negotiated vendor contracts; purchased goods & services

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