Brittani Callands

*** ******* ****, ***. ***

Danville, Virginia 24540

757-***-****

ac6412@r.postjobfree.com

EDUCATION

ADVANCED TECHNOLOGY INSTITUTE Virginia Beach, Virginia

Associate of Occupational Science, Certification in Maintenance and Light Repair, May 2007

PROFESSIONAL EXPERIENCE

Virginia Gift Brands Blairs, Virginia

Key Account Specialist Jan 2017-Present

●Import and maintenance of purchase orders for 14 national key accounts

●Track product shortages and communicate with planning team to determine in-stock dates

●Create spreadsheets with product specifications

●Maintain customer pricing tables, active SKU lists, and sales reports

●Answer incoming customer service calls as needed

Key Account Coordinator Jun 2014-Jan 2017

●Manage 20 large general wholesale accounts

●Assistant to sales/customer service manager

●Customer Service lead in department overseeing 6 employees

●Create and manage several spreadsheets for product tracking and distribution to 5 semi-annual trade shows

Customer Service Specialist May 2012 – June 2014

●Answer incoming calls to assist in placing orders, issue credits/reshipments, problem solving

●Assist with coordination of trade show information and materials

●Clerical duties

Telvista, Inc Danville, Virginia

Quality Assurance Specialist Jun 2011-May 2012

●Monitor agent calls for quality evaluations

●Present quality expectations to training classes

●Coach and develop agents to improve their call quality to meet company standards

●Create and manage spreadsheets

Home Services Consultant Jan 2010 – Jun 2011

●Offer home services to new and relocating customers

●Answer general questions pertaining to the services offered

●Answer billing questions

Special Operations Support Feb 2008- Jan 2010

●Communicate with customers via telephone to research billing information and answer other general questions about consumer accounts

●Create new customer accounts and restore services to existing accounts

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Refer unresolved customer grievances to designated departments for further investigation

●Provide troubleshooting and other technical support to consumers in order to resolve improper equipment and technical issues

ADDITIONAL SKILLS

●Highly organized and detail oriented with the ability to work in a fast-paced environment

●Proficient computer skills (Microsoft Office, Microsoft Excel, Outlook, etc.)

●Determination to succeed, reliable, and a team-player

●Excellent written and verbal communication skills

REFERENCES AVAILABLE UPON REQUEST

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