DANN BLACK.

*** ******** ***

Knoxville,TN *****

865-***-****

ac640u@r.postjobfree.com

Ober G atlinburg Ski Area and Amusement Park, 1 001 Parkway Suite 2, Gatlinburg TN Group Sales Manager

June 2017- Present

● Supervision of group sales department

● Procuring new business for the year around attraction.

● Sales calls, responding to leads provided by local CBV’ s and Chambers of Commerce.

● Working directly with local and state level hospitality associations, networking with other attractions and lodging partners.

● Public relations, media planning, site tours.

● Attending national ABA conferences, trade shows and youth conferences.

● Revenue projections and goal setting for group sales department.

● Database management.

● Special event planning and marketing.

Smoky Mountain Outdoors, WhiteWater Rafting Company. 355 Hartford Rd, Hartford TN Group Sales Manager

June 2013-2017 (seasonal)

● General management of satellite reservations office

● Responding to email and phone inquiries, price quoting and bookings.

● Database management, revenue forecasting. Working directly with marketing department.

● Working directly with travel and destination planners, and local area chamber of commerce hospitality divisions.

The Oliver Hotel, 407 Union Ave, Knoxville, TN 37902 Overnight Manager/Assistant General Manager/ Interim General Manager Aug 2010-Aug 2011

● Overall general management of the hotel, customer service, supervision of all employees.

● Payroll, marketing, maintaining monthly budgets, hiring and training of all employees.

● Yield management, rate construction, rate analysis, public relations, average daily rate analysis,revenue forecasting.Promoting and selling the property, directly supervised sales manager.

The Paramount Hotel Ian Schrager Properties, 235 West 46t h St, New York, New York 10036

Reservations Agent

July 2002-April 2003

● Phone agent, rate quotes,up selling the property, group blocks, corporate bookings

● Maintained corporate sales database.

● Worked closely with GDS, and IDS booking engines, travel agents. Hudson Hotel. I an Schrager Properties, 356 West 58t h St, New York, New York 10019

Reservations Agent

July 2000-Sept 2001

● Phone agent, rate quotes, up-selling the property, group blocks, corporate bookings, mid-shift supervisor.

● Created and maintained corporate sales database, working directly with corporate sales manager.

● Worked closely and supervised GDS and IDS booking engines to insure accuracy with bookings. Worked directly with MOD and rooms control department. Telesession Corporation 46 East 42n d

St, New York, New York 10019

Call Center Supervisor

February 1998-June 2001

● Supervision of all employees in the call center. The company coordinated teleconferences with physicians regarding new drugs on the market, and educational (textbook) materials to school systems across the nation.

● Employee time analysis, employee recruitment and training, job and performance coaching

● Project management, specialist in project briefings, quantitative analysis, follow up customer service satisfaction coordinator.

Education:

Bachelors of Arts, Psychology. Tennessee Wesleyan University, Athens TN 1985 Computer Knowledge; Word, PowerPoint, Excel, Lodging touch, RoomMaster Board Member for Gatlinburg Hospitality Association, Smoky Mountain Wedding Association. Reference provided upon request.