Customer Service Sales

Curriculum vitae

Full name Houssem Edin Said

Nationality Tunisian

Age 26 Old

Marital status single

Visa status NOC available

Address Al Saad, Doha city

Phone number 66419869

Email address ***************@*****.***

skills:

Verbal Communication and Customer Service

Resolve Conflict and Teamwork

Persistence

High Energy

Professionalism and build client Relationships

Physical Strength

Employment history

Work as a Supervisor at Tea Club Restaurant in the pearl Qatar Since October 2016 Duties and responsibilities:

Take customer orders

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns

Receive payments and present change to customers

Pack food items, make coffee, and Tea

Function as the host/hostess of the restaurant

Make reservations for customers

From:2015 To 2016 Waiter Captain at Shish Khan Hotel : Duties and responsibilities:

Supervises activities of workers in section of dining room: Receives guests and conducts them to tables.

Describes or suggests food courses and appropriate wines.

When serving banquets, may be designated Banquet Captain

Present menu, answer questions and make suggestions regarding food and beverage

Apply positive suggestive sales approach to guide Guests

Assist in keeping the restaurant clean and safe

Report to property on time and in proper uniform From: 2014 to 2015 Waiter at Imperial Park :

Duties and responsibilities:

Responsible for maintain high standards of Food & Beverage services to guests & patrons.

Performs standards of performance as detailed in the restaurant operations manual to ensure efficient operation of the outlet in accordance with the restaurant policy.

Ensure that guest needs and expectation are met by providing efficient and professional service.

Promote the identity of the restaurant, building rapport and sense of personalized service towards guests.

Making recommendations to management for modernization of equipment, service methods and presentation for improved guest satisfaction.

Greet and escort customers to their tables

Present menu and provide detailed information when asked

Up-sell additional products when appropriate

Check dishes and kitchenware for cleanliness and presentation and report any problems Education and certificate:

Certificate of High School degree

Customer service and waiter captain training

Language:

Arabic Mother Tongue

French Fluent

English Fluent

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