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Customer Service Manager

Midlothian, IL, 60445
September 19, 2018

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Hazel Askew



South Suburban College 2016 to Present

School of Liberal Arts

Intended Major: Communications


Wayne State University 2015 to 2016

School of Liberal Arts

Intended Major: Communications


Bremen High School 2011 to 2015

High School Diploma


Cashier Freddy’s Frozen Custard & Steakburgers 2018 to Present Welcome guests and take orders correctly, including drive-thru Receive payments and present change to customers

Manage the register, including all credit card and cash operations Ensure a balance of the register at the end of the shift or working period Prepare custard items as directed in a sanitary and timely manner Assume responsibility for quality of the products that is served Engage with guests and seek feedback

Maintain cleanliness of dining room

Follow proper washing, sanitation, hygiene and safety procedures Assemble and disassemble equipment

Perform other related duties as assigned by the manager Cocktail Server Marcus Theaters 2016 to Present

Stay guest focused and nurture an excellent guest experience. Interact with guests in an efficient, hospitable, and professional manner from the beginning to the end of their experience.

Greet the guest in a friendly and courteous manner and explain any specials and/or restaurant promotions.

Possess full knowledge of bar and menu items.

Assess guests' needs and preferences to make recommendations. Record the details of the order from the guests.

Input the order into the Point of Sale to inform the kitchen of the particulars in the order being placed.

Immediately communicate any food or service issues to management. Check station before, during, and after shift for proper set-up and cleanliness. Follow up on guest requests and pre-bus tables throughout service. Deliver food and beverage orders within established timeframes. Multi-task and assist teammates.

Work at a fast pace.

Consistently use suggestive selling techniques.

Complete assigned sidework.

Bus and reset tables as needed.

Verify guests that purchase alcohol are at least 21 years of age. Warehouse Associate Amazon 2017

Lift up to 50 lbs

Check for damaged goods

Safely place items on conveyor belt

Assist in building pallets

Create a safe work environment

Clean assign work space

Complete all sidework and main assignments

Dean's Office Computer Staff Wayne State University 2016 To answer calls and aid in computer repair.

Make in person visits in case of virus or damage.

Make deliveries or pick up equipment.

To fill out help tickets and assist in technical errors. Inform department of new procedures regarding updates and new procedures. SKILLS

Customer Service Experience



Critical Thinking

Effective communication


Multitasking capabilities



*References available upon request

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