Customer Service Manager
Resume:
Hazel Askew
**************@*****.***
EDUCATION
South Suburban College 2016 to Present
School of Liberal Arts
Intended Major: Communications
Sophomore
Wayne State University 2015 to 2016
School of Liberal Arts
Intended Major: Communications
Freshmen
Bremen High School 2011 to 2015
High School Diploma
WORK EXPERIENCE
Cashier Freddy’s Frozen Custard & Steakburgers 2018 to Present Welcome guests and take orders correctly, including drive-thru Receive payments and present change to customers
Manage the register, including all credit card and cash operations Ensure a balance of the register at the end of the shift or working period Prepare custard items as directed in a sanitary and timely manner Assume responsibility for quality of the products that is served Engage with guests and seek feedback
Maintain cleanliness of dining room
Follow proper washing, sanitation, hygiene and safety procedures Assemble and disassemble equipment
Perform other related duties as assigned by the manager Cocktail Server Marcus Theaters 2016 to Present
Stay guest focused and nurture an excellent guest experience. Interact with guests in an efficient, hospitable, and professional manner from the beginning to the end of their experience.
Greet the guest in a friendly and courteous manner and explain any specials and/or restaurant promotions.
Possess full knowledge of bar and menu items.
Assess guests' needs and preferences to make recommendations. Record the details of the order from the guests.
Input the order into the Point of Sale to inform the kitchen of the particulars in the order being placed.
Immediately communicate any food or service issues to management. Check station before, during, and after shift for proper set-up and cleanliness. Follow up on guest requests and pre-bus tables throughout service. Deliver food and beverage orders within established timeframes. Multi-task and assist teammates.
Work at a fast pace.
Consistently use suggestive selling techniques.
Complete assigned sidework.
Bus and reset tables as needed.
Verify guests that purchase alcohol are at least 21 years of age. Warehouse Associate Amazon 2017
Lift up to 50 lbs
Check for damaged goods
Safely place items on conveyor belt
Assist in building pallets
Create a safe work environment
Clean assign work space
Complete all sidework and main assignments
Dean's Office Computer Staff Wayne State University 2016 To answer calls and aid in computer repair.
Make in person visits in case of virus or damage.
Make deliveries or pick up equipment.
To fill out help tickets and assist in technical errors. Inform department of new procedures regarding updates and new procedures. SKILLS
Customer Service Experience
Dependability/Honesty
Dedication
Critical Thinking
Effective communication
Professionalism
Multitasking capabilities
Adaptability
Self-motivated
*References available upon request
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