Sales Customer Service

Jacob O. Okereke

*** *. ***** ***** **** #****, Lewisville TX 75067. Phone: 214-***-****.

Email: ************@*****.***

OBJECTIVE

To obtain a position which utilizes my skills, education, and professional abilities while providing a path for continued job opportunities and growth.

PROFESSIONAL STRENGTHS

Windows, word, excel, desktop, and excellent verbal and written communication. Team building, customer service, negotiation, account management, and risk assessment skills. Adjusters License 02, 03

EMPLOYMENT FROFILE

TEXAS TOYOTA, Grapevine, Texas, March 15, 2017 to Present

Product Specialist

Spend time with customers to determine their needs and discuss vehicle options. Select appropriate vehicle based on their needs and financial qualifications. Test drive vehicle to demonstrate industry leading features which makes them fall in love with the vehicle. Complete quote and explain financing options with assistance from the sales manager. Follow up with prospective customers by phone, email, and text. Follow up with existing customers to confirm their satisfaction and generate leads through referral.

LONE STAR TOTOTA, Lewisville, Texas, January 2015 to March 2017

Sales Consultant

Spent time with customers to determine their needs and discuss vehicle options. Select appropriate vehicle based on their needs and financial qualifications. Test drive vehicle to demonstrate industry leading features which makes them fall in love with the vehicle. Complete quote and explain financing options with assistance from the sales manager. Follow up with prospective customers by phone, email, and text. Follow up with existing customers to confirm their satisfaction and generate leads through referral.

GOODSON ACURA OF DALLAS, Dallas, Texas, June 2014 to January 2015

Sales Consultant (Certified)

Welcome customer to the dealership, asses their needs, and satisfy their needs by educating and selling them desired vehicles. Create a great vehicle delivery experience to customers and follow up with them to ensure satisfaction. Prospect, through referrals and other creative approach to achieve targeted sales goal. Have superior product knowledge that effectively helps Customers transition to their new vehicle with greater assurance and confidence. Walked them through our Service department to enable them bring in their vehicle for scheduled maintenance.

AMERICAN HOME MORTGAGE SERVICING, INC. Coppell Texas, January 2009 to June 2014

Supervisor

Provide assistance/support to over fifteen new collection counselors in a team environment. Provide written feedback to management in the coaching and development of staff skills, and departmental productivity based on established goals. Inform managers and regarding root causes and solution to escalated calls. Monitor collections calls for quality assurance, Fair Debt Collection Practices Act (FDCPA) compliance, and company guide lines. Assist home owners to avoid foreclosure through loss mitigation-repayment plan, modification, short sale, or deed in Lieu. Answer all escalated calls and resolved issues. Provide individual and group training to new employees to help them integrate, and understand system applications.

Jacob O. Okereke

ALLIED IMPORTS, Grand Prairie, Texas, June 2005 to January 2014

Owner/CEO

Open a dealership for purchasing, and selling new and used cars and trucks. Licensed in the State of Texas as a vehicle dealer for buying vehicles from individuals, organizations, Auctions (public, police, city, on-line, dealers), for resale. Manage the running and operation of the business with the assistance of several employees. Supervise the servicing, inspection, and the registration of all vehicles purchased and sold. Verify and sign all legal documents/contracts, and monitor daily operation of the business. Coordinate with state tax offices to register vehicles, provide required documents for transfer of ownership in compliance with the State of Texas motor vehicle laws and guidelines. In charge of daily operations, daily inventory, financial decisions, and weekly, monthly, and yearly financial reports.

EDUCATION

UNIVERSITY OF NORTH TEXAS, Denton, Texas

Master of Science (M S), Criminal Justice Minor: Psychology GPA: 3.58 Major GPA: 3.58

Member- Honor Society

UNIVERSITY OF NORTH TEXAS • Denton, Texas

Bachelor of Science (B S), Criminal Justice • Minor: Psychology • GPA: 3.00 • Major GPA: 3.35

National Dean's List, Member-Honor Society

SOUTH WESTERN CHRISTIAN COLLEGE • Terrell, Texas

Associate of Science (A S), Business Administration • Minor: Psychology • GPA: 3.18 • Major GPA: 3.18

Dean's List, Member- Honor Society

REFERENCES

Available upon request

Contact this candidate