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Project Manager Management

Newark, DE
September 19, 2018

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Phone: 302-***-****


• Experienced Project and Program Manager of firm wide technology and business initiatives in alignment with regulatory compliance, Hoshin plans and accepted industry standards

• Comprehensive background and proven leadership in Project and Program Management, Program Management Office, Governance and Process Improvement

• Strategic and diplomatic leader focused on the organization’s Vision, Mission, Objectives, Strategies, and Action Plans

• Six Sigma Green Belt with Design for Six Sigma Certification with working knowledge of Waterfall, Agile, Project Delivery Life Cycle (PDLC) and Software Development Life Cycle (SDLC) Methodologies and Concepts EDUCATION

DELAWARE STATE UNIVERSITY - B.S. in Business Administration WILMINGTON UNIVERSITY - M.S. Human Resources Management with Honors BANK OF AMERICA - Six Sigma Green Belt with Design for Six Sigma (DFSS) PROFESSIONAL EXPERIENCE

JP Morgan Chase – Newark, Delaware 2017-2018

Vice President - Global Finance Internal Reporting Program Management and Program Management Office Coordinator (PMO)

• Managed the strategic planning of multiple Global Finance Information Reporting Programs and the creation of the project management governance framework and processes (Included by not limited to Finance Forecasting and Reporting, Financial Data Warehouse (FDW), Management Information Systems (MIS), General Ledger (GL), and Headcount Reporting (HCR) functionality enhancements)

• Project Manager (requirements through go live) for large scale Finance Data Integrity, Reporting, and System Enhancement projects in accordance to PDLC and SDLC standards to ensure corporate financial data integrity and hardware compliance

• Successfully partnered with technology, key stakeholders, operations and senior management to governed Program Demand Management to ensure the successful project execution and ensure resource alignment to prioritized business directives and roadmaps

• Developed and led the implementation of the PMO governance processes, procedures, internal controls, and associate training to establish project and program success metrics and to ensure associate development through continuous training and process oversight

• Developed Program Execution Quality Assurance and Risk/ Issues Management standard operating procedures to remediate project execution gaps to ensure regulatory and compliance adherence Vice President - Consumer & Community Business (CCB) Banking Project and Program Management 2014 - 2017

• Project Manager (requirements through go live) for large scale CCB technology and cross line of business initiatives in alignment with organization directives ((Included by not limited to Credit Card, Retail, Consumer Business Banking, Mortgage Banking, Auto & Student Lending, and Digital enhancements)

• Responsible for administering internal project execution risk assessments to ensure regulatory, compliance, and governance adherence

• Partnered with CCB Education/Development, CCB Senior Management, and instructional design vendors to create Project Management, Operations and Corporate Analyst Development Program education curriculums and facilitated Project/Program Management Center of Excellence (COE) classroom training/education

• Created and launched monthly cross line of business Project/Program Management Center of Excellence data collection processes to identify and address project management educational opportunities and effectiveness

• Chosen to serve as a mentored to junior level team members and potential project manager candidates to foster associate growth and development



Bank of America - Newark, Delaware 2005-2014

Vice President – Card, Mortgage Sales & Origination, Home Equity, and Community Reinvestment Act Project Management

• Project Manager for large Sales & Origination, Fulfillment, Retail and Centralized Sales, Home Equity, and Community Reinvestment Act technology initiatives

• Implemented multiple enhancements to the bank’s only approved Sales Origination lead management platform which resulted in compliance with all Federal and State regulations and the bank’s Sales Origination marketing guidelines

• Ensured the successful adoption of over 7,500 Sales Originators and Management to the Sales Origination Platform enhancements

Assistant Vice President - Integrated Release Management

• Successfully coordinated and facilitated the release management efforts for the conversion of mortgage and home equity loans converting 3.3MM mortgages and HELOANS

• Coordinated release management staffing models, training content and education of control room participants for multiple satellite locations

• Synchronized communication and defect management protocols and procedures amongst the satellite locations to ensure consistency in status reporting, manage risks and resolves issues that affect release scope, schedule and quality Assistant Vice President - Associate Adoption and Readiness

• Led the associate change adoption efforts for the Insurance Debt Cancellation, Telephony, and Secondary Marketing portfolios in preparation for the Bank of America and Countrywide Transition

• Coordinated with corporate training and development, senior management, and instructional vendors to ensure the timely delivery of associate adoption materials, communications, and new hire on boarding processes to address all identified BAU processes and procedures impacts by the transition

• Collaborated with BAU learning and leadership development teams for E2E process integration into new hire and ongoing associate development programs.

Assistant Vice President - Consumer Small Business and Banking Technology (C&SBBT) Project Management

• Project Manager for BASEL Accord Compliance data centralization initiatives to ensure capital adequacy as well as OCC Audit Readiness

• Oversaw and ensured appropriate support of C&SBBT bank-wide effort to achieve A-IRB institution designation

(Advanced Internal Rating-Based)

• Led Customer Experience initiatives to create and launch processes and procedures to establish success metrics to effectively measure customer issue resolution and satisfaction.

Recipient of the Bank of America Spirit Medallion Senior Project Management Analyst - Bank of American/ MBNA Merger (Co Brand and Affinity Marketing)

• Provided end to end project management execution support to successfully consolidate and convert over 122 million affinity customer credit card accounts to a unified operating platform without interruption to daily operations, customer experience, or loyalty marketing efforts

• Responsible for the management of the daily UAT and post implementation defect resolution and status reporting to ensure timely defect resolution and accountability and project and senior management reporting Smart Card Business Development Analyst

• Launched Smart Card business development strategy which resulted in producing 26,000+ incremental accounts and $19 million in new credit card balance transfers

• Responsible for departmental underwriting strategies which resulted in the generation of $45 million dollars in revenue in 8 months


Delaware Breast Cancer Coalition Committee Member and Volunteer Ministry of Caring: Emmanuel Dining Room Auction Volunteer Women's Interactive Network (WIN) and Leadership Circle Business Technology Advisory Committee - Christiana High School

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