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Customer Service Technician

Baltimore, MD
September 19, 2018

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Colin Bobo

** **** **. ~ Randallstown, MD *****

443-***-**** ~

Summary of Qualifications

Skilled IT Professional with 15 years of progressive experience in end user support/training,

network implementation, technical documentation, testing, system installation, configuration, troubleshooting, maintenance/modification. Extensive knowledge implementing technology to improve productivity and efficiency. Quickly learns new processes and complex concepts for integration with successful business strategies and technology solutions. Articulate communicator with strong interpersonal and problem-solving skills. Awarded Certificate of Appreciation for efforts to community vitality from the Governor’s Volunteer Service.

Professional Experience

Darwin TC Group Naples, FL

Break-Fix Technician November 2015-February 2018

Troubleshooting, repair and replace analog box camera, IP cameras and EVPM

Solved Wi-Fi problems

Worked with VOIP Telephony/ Analog POTS

Network Cabling and equipment installation

Skyline Staffing Solution Glen Burnie, MD

Structured Cable Technician October 2014-November 2015

Read blueprints associated with the use of the installation of CAT 5, CAT 6, and Fiber

Installed WAPS, ONTS, BEZELS, and PoE Adaptors

Data Center Technician

ProSys Norcross, GA

Configuration & Integration Technician December 2012-July 2014

Implemented specialized solutions for state and local government, education and health care sectors

PC Hard Drive duplication and imaging knowledge

Utilized scanner systems

Inventory tracking and asset tagging

Programmed WAPS

R2R Communications (Contracted for Comcast) Metro Atlanta, GA

Field Service Technician July 2000-November 2011

Directly managed and trained 15 service technicians

Handled customer service system integrations (video, internet, telephone) and adhered to security procedures to prevent any unauthorized services

Maintained detailed service records for work orders

Performed product presentations to educate customer on proper use of services and equipment

Education and Certifications

Suburban Technical Institute Hempstead, NY

Computer Repair and Networking

Certificate of Achievement 2000

PC Basics and Online Installation

OSHA Certified 2014


Available upon request

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