Business Development Executive Profile
Dynamic and creative sales professional with demonstrated success in identifying areas of opportunity and expanding on current market or business share to increase revenue.
Experienced in customer service, guest relations, event planning, project management and coordination, regulation and Human Resources compliance, and management.
Highly motivated and results-oriented to achieve and exceed operational and sales expectations.
Dedicated to effective supervision, development of staff and cooperation amongst teams or departments.
Proficient in Microsoft Office; SaaS; Web Design.
Envysion – Superior
Customer Success Manager, 2017 to Present
Drive account engagement while assuring client satisfaction and loyalty. Maintain and monitor client intake, initiate onboarding calls, successful integration and ongoing client training. Conduct training for area leaders and general managers on each offered concept. Manage and track warehouse shipments and coordinate schedule for platform installations.
Awarded Vendor of the Year in Innovation – 2018.
Mastered user adoption for 80+ client by implementing practice of thorough follow through and consistent communication throughout the client life- cycle.
Q3 Contracting/Xcel Energy – Denver
New Business Advocate, 2016- 2017
Directed and facilitated communications between builders and developers leveraging Xcel Energy for gas and electric mains. Engaged with major developers to maximize share within energy market and increase opportunities for developmental platforms. Oversaw process of separating large builders to independently tracking all applications, permits, licensing, scopes of work, and billing.
Expanded current client base.
Created application to track and monitor new land developments opportunities.
Buffalo Wild Wings – Thornton
Operational General Manager, 2014 to 2016
Direct liaison between corporate office and local store to ensure successful operations. Introduced new menu offerings for clientele, oversaw hiring, trained staff to adhere to policies and procedures, and equipped store for continuing operations. Compiled daily numbers to forecast quarterly projections on a weekly basis. Conducted safe counts and deposits twice a day.
Exceeded quarter over quarter sales goal by 4%.
Provided environment for new managers to gain experience in store, following successful completion of training, prior to being placed at their permanent location.
Interstate Hotel Group/Marriott – Denver
Multi-Property Sales Manager, 2013 to 2014
Managed sales efforts for The Spring Hill Suits and Fairfield Inn and Suites brands, including group sales, scheduling meeting space, and balancing rates with occupancy to drive revenue.
Identified opportunity to capitalize on catering packages when booking group meetings, which increased room sales by 12%.
Drove focus on percentage of room bookings to consistently achieve 3% over the quarterly goal.
Del Frisco’s – Denver
Private Dining Coordinator, 2012 to 2013
Managed sales of the private dining experience for corporate entities and private groups, to leverage all dining spaces and increase revenue. Tracked guest counts, total sales, and marketing efforts to expand current client base. Coordinated management and regulatory processes, including: inventory, labor expenses, training and scheduling.
Maximized potential of private dining during fourth quarter, resulting in 11% increase in overall sales.
Denver Improv – Denver
General Manager/ Events Coordinator, 2008 to 2012
Oversaw back of the house operation procedures, trained new serves and management, coordinated events, organized marketing efforts, grew corporate relationships, facilitated quarterly meetings and annual reviews, ensured staff were Safe Serve certified, and adhered to state liquor licenses.
Coursework towards Associates Degree, Visual Merchandising
Mesa Community College, San Diego, CA
Coursework towards Associates Degree, Business Management with Editorial Focus
Aurora Community College, Aurora, CO