Robert C. Steinbach
770-***-**** email@example.com LinkedIn Profile
Sr. Network Engineer
Satellite, VOIP over Satellite, VPN support over Satellite and LTE networks.
Cisco IOS, JunOS, Cisco Routers (7200/3700/3800 series) and Switches (3600/3700 series), Juniper Netscreen, Catalyst Switches, Juniper ScreenOS CLI, Cisco ASA
Wireshark and Solarwinds for Network Monitoring
Static Routing, EIGRP, OSPF, BGP, STP, VTP, VLANs, SVIs.
LAN design/implementation/troubleshooting, WAN design/implementation/troubleshooting
Asterisk and Switchvox PBX solutions on CentOS Linux platform
Used Solarwinds and Queuemetrics for monitoring bandwidth and ACD queues
Linux and UNIX, VBScript, C and Perl programming.
Agility Recovery Solutions, Duluth, GA Jan 2008 – June 2018
Recovered ten customers’ network, data, and voice connections in Hurricanes Gustav and Ike. Created distribution networks for firewall and VPN solutions; deployed satellite including a call center.
Recovered ten customers’ network, data, and voice connections in Tuscaloosa and Huntsville, AL. Create distribution networks for their firewall and VPN solution deploying Satellite.
Recovered a 400+ agent call center with a designed network and VOIP solution in Tennessee.
Recovered of numerous customers during Super Storm Sandy including several call centers
Deployed multiple Asterisk VOIP solutions with Polycom VOIP phones for internal and recovery customers.
Designed and implemented the new Duluth, GA site internal network, satellite systems, and recovery networks for DR testing.
Implemented a Digium Switchvox PBX system for the Charlotte Headquarters for emergency customer support and the declare hotline, operational 24/7.
Implemented a Digium Switchvox PBX system for the Denver Sales site to handle 200+ salesforce.
Implemented a new self-pointing satellite system to speed up network recoveries.
Upgraded a shared satellite system to have more bandwidth and VOIP capabilities when needed.
Mobile recovered customers’ data and voice connections over Satellite, LTE, and Hitching Post connectivity.
Worked 10 years with Sales Engineering for various products (Engineered VPN from Teleport, Call Center Engineering, etc.).
Supported Disaster Recovery testing at the Duluth, GA site or at the customer’s site.
Assisted with disaster recovery planning for financial customers, including offers of End-to-end, site-to-site, MPLS, and existing VPN solutions with core processors.
Worked with a teleport center (satellite connectivity vendor) for solutions to customers’ connectivity and secure networks solution.
Supported financial customers that require connectivity to their core processors, usually FiServ, Jack Henry, and FIS and provide firewall hardware as needed (Cisco ASA, SonicWall TZ series, Juniper Netscreen).
Designed and implemented network solutions on-the-fly during field engineering disaster recovery work, including wireless and wired networks.
Run Ethernet cable in non-wired mobile units as needed for recoveries and simulations.
Installed satellite solutions for recoveries when needed.
On call 24/7 for emergencies, internal or customer. Travel to customer sites on 2-hour notice.
Set up and maintained remote VOIP solutions.
Managed assigned Public IP address routing, rules, and assignments.
Worked with customers and their vendors for VOIP and ACD system recovery plans.
Setup and supported recoveries using the Cradlepoint LTE routers with VPN setup with them.
Continuous maintenance of recovery network equipment, both legacy and new equipment.
Worked with vendors to assist setup of VPN solutions for our customers.
Assisted customers with SAN networks as needed.
Created and maintained SOPs and checklists for daily and recovery tasks
Documented the results of disaster recovery testing and deployments and suggest improvements.
Executed recovery scenarios and suggest improvements on recoveries.
Troubleshoot routing issues, VTP, STP, and EIGRP problems.
Programmed Cisco ASAs for internet connectivity when needed for customers.
Insight Global for VeriCenter Data Center, Atlanta, GA July 2007 – Dec 2007
Consultant Network Engineer
Maintenance, monitoring, and debugging of an enterprise network of Cisco Routers, Catalyst Switches (6500 series), Cisco Firewalls (PIX and ASA), and F5 equipment, with static routing, OSPF, and BGP.
Help desk for customers performing off-hours maintenance of their network, firewalls and servers including troubleshooting and support.
Processed Remedy tickets for network projects; Monitored and solved threats to our customers’ networks. Maintenance of the VPNs between data centers
Monitored backup jobs over the SAN. Project of replacing the Nortel VPN devices with Cisco Firewalls.
Designed, implemented, and maintained a customer’s POS network.
Performed daily network and server maintenance
Steinbach Tech Services – Small Business & Home Tech Support 2004 - 2007
Owner / Operator Mobile Tech Services Guru
Supported Windows PCs, Macs, Windows Server troubleshooting recovery
Data recovery, backup, and hardware repair; Operating System debug and restore
Troubleshot network and connectivity issues for Small Business and SOHO
Troubleshot and re-wired telephony issues; created invoices and tracked work to be done
Professional Certifications & Affiliations
CompTIA Network+, Security+
Cisco CCNA (expired, in the process of renewal)
Lotus Notes/Domino Administration (for Windows and AS/400)
Georgia Institute of Technology (Ga Tech) – Atlanta, GA
Master of Science (MS), Computer Science
Georgia Institute of Technology (Ga Tech) – Atlanta, GA
Bachelor of Science Degree (BS), Information Systems Computer Science