Customer Service Assistant

Summary

* ***** ** ********** ** computer hardware and hardware knowledge (CPU, Ram, SAS/SATA HDD)

Understanding of computer virtualization

Experience building and testing computer work station

Experience maintaining desktop and laptop for clients

Proficient in Microsoft Office in order to generate necessary reports, charts, slide presentation

Experience embedded real time control to Arduino and Pinball machine

Willing to learn. Ability to work independently and as a part of diverse team

Technical skills

Languages: C, Python, Java, JavaScript, HTML, CSS, JQuery, MySQL, Matlab

Operating Systems: Ubuntu, Debian, Windows, 3D Animation with 3ds Max software

Project

Embedded System: Pinball Game Project Fall 2015

Used C language to program Pinball Machine

Processed coin entry that is simulated using the coin return button and display the number of credits available on the 5th score display.

Started a game and adding additional players should be accomplished by pressing the credit/start button. One credit should be consumed for each player

Supported multiple players and indicate: the number of players playing, the current player up, and the ball currently in play

Web Application Development: SMS/Email Message Blaster website application Spring 2015

Required the research and use of third-party API(s) and PHP libraries

Allowed multiple companies to keep track of their customers

Can either email them or send a text (SMS) message, depending on which data was entered the customer account

Digital Lock: Spring 2015

Used Assembler language to program Motorola 68H11 1C chip

Designed a digital lock so that user can set up passcode, change passcode

Communicated with user through LCD green and allow user modify lock features

Work Experience

Biology Lab Assistant at Eastern Washington University Fall 2015-Spring 2016

Installed and tested new equipment such as printer, scanner, and computer

Provided an excellent customer service by listening and resolving issues

Library Assistant at Eastern Washington University Fall 2014-Spring 2015

Maintained work station for staff

Relevant Coursework

C and Unix Programming

Numerical Analysis

Design and Analysis of Algorithms

Java Programming

Web Application Development

Assembler Language/ Embedded System

Embedded Real-Time Control

Engineering Numerical Analysis

Web Design

Education

Eastern Washington University -- Cheney, WA

Bachelor of Science: Mathematic, concentration Computer Science: Spring 2017

Minor: Web application.

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