Customer Service Administrative Assistant

CAROLE I. LYNCH-HOLMANN

***** **** ***** **.

FISHERS, IN 46037

************@*****.***

317-***-****

OBJECTIVE;

To work for a Company that

is Customer focused. My passion is customer service

and I will go the second mile to make sure the customer is happy.

PERSONAL STATEMENT:

I am a team player that gets along well with others and I contribute 100% to whatever project and/or duties assigned to me. There are very few days I have missed work due to illness. I have never missed coming to work for inclement weather i.e. snow. I am organized and have the ability to prioritize requests. My life has shown determination in every aspect of goals I have set out to accomplish.

WORK HISTORY

MJ INSURANCE, INC. RECEPTIONIST

9225 Priority Way West Dr., Su. 100 Indianapolis, IN 46240 (April 1994-Dec 2011)

Answering and directing calls to the appropriate employee was the main part of my job as Receptionist for MJ Insurance. Next would be greeting and welcoming guests coming into the office. I feel customer service either in person or by telephone is the most important part of receptionist duties.

At MJ, I also forwarded faxes that came electronically on my computer, to the employee so directed in a timely manner. Once again providing great customer service by getting the information to the right employee. Scanning documents and sending them via computer to the correct company file, was my responsibility to incorporate a somewhat paperless company.

Another behind the scenes duty was ordering supplies for the office. I also kept the (5) coffee stations stocked with coffee supplies for employees. I signed for packages that came via FedEx or UPS and I then contacted the appropriate employee to tell them their package had arrived.

RIVERWALK VILLAGE NURSING FACILITY 295 Westfield Rd., Noblesville, IN

Receptionist: (Oct. 2006 - Nov. 201I) I answered all calls coming into the building, and after talking with the caller I directed each to the appropriate nurses station. I welcomed all visitors coming into the facility and helped them with questions or directed them to their loved ones’ room.

I feel strongly the person at the front desk should be friendly, professional and knowledgeable about the company/facility to get the right person to help the visitor.

EDUCATION

CompUSA –Lotus 1,2,3,

Indiana Business College-Word Perfect Cl

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