Customer Service Administrative Assistant

MORY COULIBALY

Suite ***- **** *** Street NW, Edmonton, Alberta T6W-3G3

780-***-****, ***********@*******.***

PROFESSIONAL PROFILE

Currently working on a Business Administration Diploma, graduating in May of 2019

Over five years of experience working in customer service, exceeding expectations

Excellent communication and interpersonal abilities, will build trusting professional relationships

Outstanding organizational and time management skills, can perform multiple duties simultaneously

Proficient with various computer software, able to learn new technologies and systems promptly

Highly adaptable to new and changing situations, comfortable working with and serving diverse groups

Proven analytical and problem solving capabilities, will implement the most appropriate solutions

Enthusiastic team player, effective when collaborating, also works well with minimal supervision

Adheres to the established policies and procedures to promote a safe and efficient workplace

Excels in challenging and fast paced environments while remaining respectful and professional

Bilingual in French and English, can serve stakeholders confidently in either official language

EMPLOYMENT HISTORY

Store Clerk May 2013 to Present

Wholesale Club, Edmonton, Alberta

Welcomed and greeted customers to create a positive and friendly environment

Resolved and handled customers’ inquiries and concerns in a respectful manner

Advised and informed customers about products, services and promotions offered

Reported incidents to the management team to ensure appropriate and timely action

Collaborated with colleagues to properly complete set duties and tasks within deadlines

Bilingual Customer Service Representative Apr 2013 to Present

Brick Corporate Office, Edmonton, Alberta

Answered inbound calls courteously, provided with information and directed calls appropriately

Provided customers information on new products as well as warranty contracts and services

Handled complaints and dealt with escalations effectively to ensure client satisfaction

Completed detailed documentation and updated the data base accurately and in a timely manner

Participated in weekly meetings to review sales figures, overall progress and set new targets

VOLUNTEER EXPERIENCE

Cultural Youth Counsellor Jul 2018 to Present

Catholic Social Services, Edmonton, Alberta

EDUCATION AND TRAINING

FOIP Certificate Jul 2018 Service Alberta, Edmonton, Alberta

ESL (English as a Second Language) Level 6 Certificate Dec 2017

Nor Quest College, Edmonton Alberta

Business Administration Diploma Expected completion Jun2019

Faculty Saint Jean (University of Alberta), Edmonton, Alberta

Coaching /Counselling, “Growing Human Potential and Purpose “Certificate Jan 2012

Dublin Business School, Dublin, Ireland

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