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Customer Service, social work

Rancho Cordova, CA
September 19, 2018

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***** ********* *****, ****** *******, CA 95742 Army veteran looking to re-enter the workforce with extensive laboratory, customer service, truck driving, and social work skills.

bachelor's degree

ability to work with diverse groups

detail oriented

empathetic and compassionate

excellent time managament


leadership and decision making

strong communication

03/2015 to 09/2018 Direct Care - Dementia Patient

Rancho Cordova, CA

Provide direct care for dementia patient, father, including bathing, transportation, meal preperation, etc.

Implement exercise and physical therapy routines

02/2010 to 13/2014 Food Service Worker

Lubbock Christian University - Lubbock, Texas

Prepare and build food items according to standardized recipes and directions Properly stores food by adhering to food safety policies and procedures Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.

Breaks down, cleans, and sanitizes work stations

Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs

Replenishes food items and ensure product is stocked to appropriate levels 02/2005 to 02/2008 Technical Support Representative -Lead AT&T - Lubbock, Texas

Maintain exceptional customer service while providing technology solutions for customers' inquiries about hardware, software OS, apps, and compatibility Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS

Mentor and train new hires

07/1999 to 06/2005 Petroleum Laborotory Specialist US Army

Evaluate test results with specification requirements and makes recommendations regarding product disposition

Receive samples and conduct tests on petroleum products Report findings in accordance with American Society for Testing and Materials testing methods

Apply fire prevention and safety control procedures in handling volatile products EDUCATION AND TRAINING

Water Treatment Specialist

US Army

Perform water quality analysis testing and verification Assist in water reconnaissance and site preparation Operate and maintain water treatment equipment

Assist in setup of water treatment activity

Motor Transport Operator - Truck Driver

US Army

Operate all wheel vehicles and equipment over varied terrain and roadways Manage load, unload, and safety of personnel being transported Oversee and check proper loading and unloading of cargo on vehicles and trailers

Employ convoy defense techniques

Identify, correct or report all vehicle deficiencies Prepare vehicle for movement/shipment by air, rail or vessel Bachelor of Science: Social Work

Lubbock Christian University - Lubbock, TX, US

Intership - Lubbock Children's Home - Lubbock, TX, US High School Basketball and Football Coach - Yakima, WA

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