303-***-****

ac63v2@r.postjobfree.com

www.linkedin.com/in/mitchpinchuk

Mitchell Pinchuk Network Engineer

Summary of qualifications

Technical

skills

Strong management and supervisory skills. Demonstrated experience in customer-focused troubleshooting. Telecommunications in the private sector and the Department of Defense Voice as well as Digital communications. Highly knowledgeable in monitoring, testing, and restoring of Data/IP and Transport networks. Proven ability to perform multiple tasks and works well under pressure.

Cisco, Juniper, Adtran, Adva, Alcatel Lucent, Cyan, and Overture routers as well as Cisco and Juniper switches as well as Accedian NIDs (User Network Interface devices)

Infinera, MetaSwitch, and Calix Management Systems (CMS) as well as Optical Network Termination (ONTs), Wireless Internet and Access Points, and Vaonet Network Monitoring

Customer service, desktop support, and conflict resolution

Remedy, Salesforce, and other trouble reporting systems

Testing and troubleshooting on Sonet/SDH, and DS0 thru OCn/STM levels

VoIP equipment, SIP, Cisco Call Manager, and call trace applications

Monitoring and programming of various switches, multiplexers, prominas and modems

Maintained high customer satisfaction surveys using a focused Win-Win strategy

Work experience

Allo Communications Highlands Ranch, CO April 2017-March 2018

Network Operations Center Technician, Worked in the NOC to resolve complex Network and Customer issues.

Remotely logged into Cisco and Juniper routers and switches, and Cyan devices

Maintained policies and procedures for network, 3rd party, and customer circuits

Worked to Install and configure the NOC lab equipment for testing of break/fix procedures

Wrote and documented work policies and procedures to train/mentor other technicians

Trouble ticket creation and management. Verified firewalls and customer WiFi issues

Network monitoring/maintenance, troubleshot SIP traces for various VoIP call related issues

Monitored and researched network circuits and incident management, root cause analysis

Maintained network performance as well as wireless configurations and service levels

Maintained uptime and statistics. Troubleshot BGP, DHCP, DNS, and NAT circuit issues

Responded to network incidents as well as escalations and escalation management

Maintained policy enforcement for customer and network circuits, and risk mitigation procedures. Wrote and operated change management MOPS and bridges

Zayo Group Denver, CO January 2016-March 2017

Ethernet Install Technician, Worked in Ethernet Engineering to resolve complex installation issues.

Remotely logged into Cisco and Juniper routers and switches, as well as Cyan and Accedian and Alcatel Lucent devices, as well as Cisco ASRs to determine customer configurations, and local light levels

Troubleshot fiber issues within the United States and Overseas in order to maintain fiber continuity, and circuit handoffs both UTP, and fiber

Monitored and provisioned customer circuits (to include layer 2, and layer 2 VPN circuits and AWS/Azure) to verify continuity, and usage levels

Configured test interfaces by removing customers from NNI (Network to Network Interfaces)

Coordinated, set up, and tested RFC 2544 in order to confirm circuit delivery to customer-ordered specifications and RFPs. Designed/built circuits EoC, EoF, EoTDM

Coordinated dispatches to verify fiber connectivity and received light levels depending on fiber types and distances. Verified circuit integrity with 3rd party providers

Circuit activation and provisioning management. Drove diagrams in PowerPoint and Visio

Level 3 Communications Greenwood Village, CO May 2012-September 2015

Data/IP and Transport Technician, Worked in the Customer Assurance Team to resolve complex data and transport issues over various data and transport products.

Remotely logged in to Cisco, Juniper, and other router and switch types in order to troubleshoot customer reported and alarm generated issues

Received over 10 awards using customer-focused troubleshooting and customer skills in order to isolate complex data and transport problems to line or equipment levels

Isolated transport issues, and reported problems and worked with off-net carriers as necessary to troubleshoot/resolve customer data or transport issues

Worked with over 15 different ordering, billing, and bandwidth systems in order to verify usage and customer reported problems

Troubleshot transport circuits with React test units to prove isolation of reported issues

Experience in Lan/Wan, TCP-IP, BGP, MPLS, Ethernet and Metro Ethernet

Strong focus on customer experience

Device configuration and replacement to include point of failure testing

Working with customers in order to determine the root cause of issues, and their resolutions

Wrote and defined policies controlling requested changes to customer circuits

On a daily basis, followed network issues to efficiently isolate and correlate customer troubles

COMCAST, Greenwood Village, CO April 2006-April 2012

VOIP Technician, Worked in the National Activation, Security and Repair Center to resolve Customer problems with Comcast Digital Voice Products.

Used analytical and troubleshooting skills in order to resolve a variety of telephony issues

Worked with 10 different provisioning systems, billing systems, and remote switching systems in order to verify and repair customer-ordered features and provisioning

Participated in Quality Assurance team in order to decrease team’s trouble MTTR (Mean Time to Repair) by 40%

Used Remedy Ticketing System and reduced personal MTTR by over 100%

Advanced knowledge of IMS, BTS and Safari View Digital Switching Systems

Skilled in Network Operations Center 24/7 environment using various diagnostic tools

Configured Digital Switching Systems and remote equipment as necessary in order to ensure prompt problem resolution

Documented all work in order to assure quality compliance

Provided technical support as necessary to Comcast customers and technicians

Earned over 10 company and customer awards for technical excellence and customer focus

Used customer-based troubleshooting to achieve one of the highest ratings in customer service based on customer feedback within my division (80%)

U.S MILITARY Honorably discharged veteran

Education

Currently studying to renew my CCNA, and for a CompTia Security +

Metro Ethernet Forum-CECP 2.0

Juniper Networks Certified Internet Associate

Cisco Certified Entry Network Technician

MBA with an emphasis in Technology Management, University of Phoenix

Bachelor of Science in Computer Management, Metropolitan State College, Denver, Colorado

Bachelor of Commerce in Accounting and Management, Concordia University, Montreal, Quebec

Certificate of Training: Cisco Certified Network Associate, Fort Detrick, Maryland

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