Network Engineer
Resume:
********@*****.***
www.linkedin.com/in/mitchpinchuk
Mitchell Pinchuk Network Engineer
Summary of qualifications
Technical
skills
Strong management and supervisory skills. Demonstrated experience in customer-focused troubleshooting. Telecommunications in the private sector and the Department of Defense Voice as well as Digital communications. Highly knowledgeable in monitoring, testing, and restoring of Data/IP and Transport networks. Proven ability to perform multiple tasks and works well under pressure.
Cisco, Juniper, Adtran, Adva, Alcatel Lucent, Cyan, and Overture routers as well as Cisco and Juniper switches as well as Accedian NIDs (User Network Interface devices)
Infinera, MetaSwitch, and Calix Management Systems (CMS) as well as Optical Network Termination (ONTs), Wireless Internet and Access Points, and Vaonet Network Monitoring
Customer service, desktop support, and conflict resolution
Remedy, Salesforce, and other trouble reporting systems
Testing and troubleshooting on Sonet/SDH, and DS0 thru OCn/STM levels
VoIP equipment, SIP, Cisco Call Manager, and call trace applications
Monitoring and programming of various switches, multiplexers, prominas and modems
Maintained high customer satisfaction surveys using a focused Win-Win strategy
Work experience
Allo Communications Highlands Ranch, CO April 2017-March 2018
Network Operations Center Technician, Worked in the NOC to resolve complex Network and Customer issues.
Remotely logged into Cisco and Juniper routers and switches, and Cyan devices
Maintained policies and procedures for network, 3rd party, and customer circuits
Worked to Install and configure the NOC lab equipment for testing of break/fix procedures
Wrote and documented work policies and procedures to train/mentor other technicians
Trouble ticket creation and management. Verified firewalls and customer WiFi issues
Network monitoring/maintenance, troubleshot SIP traces for various VoIP call related issues
Monitored and researched network circuits and incident management, root cause analysis
Maintained network performance as well as wireless configurations and service levels
Maintained uptime and statistics. Troubleshot BGP, DHCP, DNS, and NAT circuit issues
Responded to network incidents as well as escalations and escalation management
Maintained policy enforcement for customer and network circuits, and risk mitigation procedures. Wrote and operated change management MOPS and bridges
Zayo Group Denver, CO January 2016-March 2017
Ethernet Install Technician, Worked in Ethernet Engineering to resolve complex installation issues.
Remotely logged into Cisco and Juniper routers and switches, as well as Cyan and Accedian and Alcatel Lucent devices, as well as Cisco ASRs to determine customer configurations, and local light levels
Troubleshot fiber issues within the United States and Overseas in order to maintain fiber continuity, and circuit handoffs both UTP, and fiber
Monitored and provisioned customer circuits (to include layer 2, and layer 2 VPN circuits and AWS/Azure) to verify continuity, and usage levels
Configured test interfaces by removing customers from NNI (Network to Network Interfaces)
Coordinated, set up, and tested RFC 2544 in order to confirm circuit delivery to customer-ordered specifications and RFPs. Designed/built circuits EoC, EoF, EoTDM
Coordinated dispatches to verify fiber connectivity and received light levels depending on fiber types and distances. Verified circuit integrity with 3rd party providers
Circuit activation and provisioning management. Drove diagrams in PowerPoint and Visio
Level 3 Communications Greenwood Village, CO May 2012-September 2015
Data/IP and Transport Technician, Worked in the Customer Assurance Team to resolve complex data and transport issues over various data and transport products.
Remotely logged in to Cisco, Juniper, and other router and switch types in order to troubleshoot customer reported and alarm generated issues
Received over 10 awards using customer-focused troubleshooting and customer skills in order to isolate complex data and transport problems to line or equipment levels
Isolated transport issues, and reported problems and worked with off-net carriers as necessary to troubleshoot/resolve customer data or transport issues
Worked with over 15 different ordering, billing, and bandwidth systems in order to verify usage and customer reported problems
Troubleshot transport circuits with React test units to prove isolation of reported issues
Experience in Lan/Wan, TCP-IP, BGP, MPLS, Ethernet and Metro Ethernet
Strong focus on customer experience
Device configuration and replacement to include point of failure testing
Working with customers in order to determine the root cause of issues, and their resolutions
Wrote and defined policies controlling requested changes to customer circuits
On a daily basis, followed network issues to efficiently isolate and correlate customer troubles
COMCAST, Greenwood Village, CO April 2006-April 2012
VOIP Technician, Worked in the National Activation, Security and Repair Center to resolve Customer problems with Comcast Digital Voice Products.
Used analytical and troubleshooting skills in order to resolve a variety of telephony issues
Worked with 10 different provisioning systems, billing systems, and remote switching systems in order to verify and repair customer-ordered features and provisioning
Participated in Quality Assurance team in order to decrease team’s trouble MTTR (Mean Time to Repair) by 40%
Used Remedy Ticketing System and reduced personal MTTR by over 100%
Advanced knowledge of IMS, BTS and Safari View Digital Switching Systems
Skilled in Network Operations Center 24/7 environment using various diagnostic tools
Configured Digital Switching Systems and remote equipment as necessary in order to ensure prompt problem resolution
Documented all work in order to assure quality compliance
Provided technical support as necessary to Comcast customers and technicians
Earned over 10 company and customer awards for technical excellence and customer focus
Used customer-based troubleshooting to achieve one of the highest ratings in customer service based on customer feedback within my division (80%)
U.S MILITARY Honorably discharged veteran
Education
Currently studying to renew my CCNA, and for a CompTia Security +
Metro Ethernet Forum-CECP 2.0
Juniper Networks Certified Internet Associate
Cisco Certified Entry Network Technician
MBA with an emphasis in Technology Management, University of Phoenix
Bachelor of Science in Computer Management, Metropolitan State College, Denver, Colorado
Bachelor of Commerce in Accounting and Management, Concordia University, Montreal, Quebec
Certificate of Training: Cisco Certified Network Associate, Fort Detrick, Maryland
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