Tom Van Li
To obtain a challenging position in Sr.Technical Support in Network which it also offer advancement opportunities in System Administration and Quality Control Engineering.
University of Phoenix, San Jose
CERTIFICATIONS Bachelor in Information Technology
Technical Computer System
Completed Date: June 2001
Certification / Training Certify
ITT C Programming & Network Certify
Microsoft Certified Systems Engineer
Experience with Microsoft Windows operating system (Windows 7 XP, vista, 98, 95 and NT4.0) UNIX (Solaris, HP-UX), Linux. (Red, Hat Yellow Dog), Novell DEC net, Banyan Sun SPARC Mac OS, Vim/370, OS2 Warp. Microsoft Office Professional 03/07/10 (Outlook, Word, Excel, PowerPoint, Access, FrontPage), MS project, Visio, and Visual Basic Programming Oracle, Sybase, and SQL database Unix, Linux, Novell. Microsoft Exchange 07/10 Windows Server 03/08
Experience in PC, Technical Helpdesk-Support, Desktop, & Notebook technology
Differentiate between LAN, WAN, RAIDS, & Networking Structure, such as TCP/IP, Client/Server, Router, Proxies, Firewalls, SMTP, POP3 e-mail services, DSN, Telnet, HTTP, and FTP services
Install & Repair Hard Disk Drives, Floppy Drives, Optical Drive, Graphic Cards, & NIC Cards
Troubleshooting Servers, LAN Networks, Desktops, Routers, Ethernet Switches, Networking Bridges IPX/SPX, SNA, SMS/SQL, Ethernet, Token Ring, FDDI, VPN, SSH Secure ID, PGP, PKI, HIPAA, C F R-11.
Performance in tuning, backup & recovery data center
Gained leadership skills from past experiences, which consisted of leading by example, implementing new products, and offering guidance when needed
Sharpened communication & interpersonal skills by working with multicultural
customers and co-workers
Assistant IT Manager
Asian community marital health service. CA 6/2016 - present
* Provide leadership and direction to help desk technicians
* Performs staff client scheduling to ensure help desk coverage during business hour
* oversees help desk staff and contractors located at distant locations
Establish and maintain relationships with technology vendors
* Oversee the purchasing of all desktops, laptops, mobile phones,
peripherals and minor network equipment.
* Oversee the daily performance of all end-user computer equipment
And manage the company phone system.
* Continually ensure that help desk and equipment expenses are kept to the
most cost effective level possible.
* Write and establish IT-related agency-wide policies and procedures as necessary
Provide hands-on technical support to end users.
System Administrative Support
OptiPlex corporation Fremont, CA. 11/2011- 08/ 2015
Troubleshoot Desktop & Laptop application for both hardware and software
Install software & hardware for repair, upgrade the end – users
Responsible for developing and implementing product line for Manufacturing
Using Oracle database to create part numbers systems
Technical Support Engineer
Cisco Corporation San Jose, CA. 04/2006-09/2011
Implement new products to existing networking & computer related problem
Train new employees & provided technical support to customers
Troubleshoot desktop application, hardware, software & networking problems
Administer Window NT servers, Oracle Server, Microsoft mail servers, and over 200 additional Win NT workstation on LAN connectivity
Configure 3Com hubs & Expert level Cisco IP Router and layer 3 switching
Setup & maintain network connections for client computer using TCP/IP protocols
Technical Support Engineer
Sun Microsystems, Inc. San Jose, CA. 01/1996-11/2005
Technical support evaluating new products & configure new system
Provide intermediate system administration/networking infrastructure support to Sun workstation, Unix, Linux file servers and printers
Solve, create maintain technical problems & modify NIS map Designed, implemented customer call-center support procedures and customer network design strategy for sales and marketing teams. Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.
Install & provide upgrade to servers, routers, printer servers and user systems
PERSONAL DATA Excellent health, professional organized, self-motivated and work under minimum
LANGUAGES English, Chinese and Vietnamese
REFERENCES Available upon request