Customer Service Manager

Osvaldo Rodríguez Hernández

**** ********* ** *** ***

Lauderhill, FL 33319

Cell phone: 787-***-****

Email: ******@*****.***

EMPLOYMENT HISTORY:

Spanish Interpreter 3/17- present

Employer: United Language Group

Los Angeles, CA

Provide over the phone interpreting services for medical, IT, government and insurance industries utilizing the consecutive mode.

Medical Assessor 7/14 7/16

Employer: Lifeplans, Inc.

Waltham, MA

Performed web based assessments for Health Insurance Companies to create and manage their member’s health history profile. Compiled information profiles for evaluation on member’s requesting supplemental insurance.

Manager 6/11 7/14

Employer: Ponce de Leon Gun Shop

Rio Piedras, PR

Managed a sales and service force of more than ten employees. Supervised firearms transactions including: handling, storage, inventory, and background checks in accordance to state and local laws. Enforced safety and security measures related to the handling of firearms in all areas of the store including shooting range.

Recruiter and Field Crew Leader 10/09 3/11

Employer: US Census Bureau

Caguas, PR

Recruited and screened candidates for employment with the US Census 2010. Led and supervised more than fifteen field employees who were tasked with the identification and interview process of citizens, as part of the decennial census.

Insurance Inspector 7/07 7/09

Employer: PAED Enterprises

Ft. Lauderdale, FL

Inspected commercial properties and homeowner’s associations for insurance purposes.

Store Manager 02/01 6/07

Employer: Vitamin World Inc.

Caguas, PR 00725

Created and implemented action plan that restored quality customer service and profitability.

Oversaw sales and marketing of more than 3,000 health and sports nutrition products.

Coordinated promotional presentations that created additional outside business opportunities.

Recruited, trained and supervised 8 full and part time employees.

EDUCATION AND PROFESSIONAL TRAINNING:

University of Puerto Rico, Cayey PR 5/05

B.A. Degree, English Major

Career Track Seminars, San Juan PR 1/04

How to become a more effective supervisor.

US Army Reserves, San Juan PR 8/93 – 2/02

Combat Engineer

COMPUTER SKILLS:

Advance computer software and hardware knowledge.

VOLUNTEER EXPERIENCE:

Assistant Little League Basketball Coach, 3/11 – 3/13

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