MISTY M. WILLIAMS PAGE *
M ISTY M. W ILLIAMS
PURCELLVILLE, VA 20132 C: 571-***-**** firstname.lastname@example.org https://misty1356williams.wixsite.com/mysite
HUMAN RESOURCES EXECUTIVE ASSISTANT CUSTOMER RELATIONS MARKETING EXPERT Highly adaptable, customer focused & business driven leader with an impeccable track record of motivating people to meet goals. Holds an adjudicated TS/SCI clearance with poly. Excels in organization
& communication, offers valuable & transferable expertise in business operations, data analysis & budgeting. Maintains a strong sense of urgency & purpose, able to build & lead diverse teams with a clear understanding there is always more than one way to find success. Ø Widely-recognized for pragmatic approaches to difficult issues, able to make timely hard decisions with the sensibility to balance multiple competing priorities. Ø Relentlessly search for cost benefits with a tenacious approach to identify all data points & aggregate into meaningful analysis.
Ø Fiercely loyal team player & inspirational leader who rapidly absorbs complex time- sensitive requirements & pivots easily within context. CORE VALUES AREAS OF EXPERTISE
Executive Level Briefing
Social Media Marketing
Profit & Loss Statistics
M INNIELAND – L&L H OSPITALITY G ROUP, V ARIOUS L OCATIONS 2 013 - 2018 R EGIONAL M ANAGER E AST C OAST
Directly responsible for a boutique hospitality group of five Relais & Châteaux level properties along the East Coast with a staff base of 125 personnel & a gross income of ~$4million, with public relations assistance to a 60+ daycare portfolio. Reported directly to the Chief Executive Officer (CEO)/Owner and President/Owner with 24 hour availability.
§ Assisted CEO/Owner in identifying new historic properties for purchase for portfolio expansion. Scheduled realtors for showings of properties, both for purchase and for sale. Scheduled all necessary contractors during purchase and setup/maintenance of new/existing properties. Scheduled all upper management interviews.
§ Assisted CEO & President with strategic communications for their parent company during mitigation of a high profile case during intense public scrutiny to help alleviate negative press. Compiled, submitted information, & provided advice on next steps.
§ Developed standard operating procedures (SOPs) & job descriptions for all staff positions; 1st line & final input for all human resource needs; handled all major hiring for varying position levels; preformed all onboarding of staff; trained all onsite general managers.
§ Wrote budgets for all 5 properties; followed by weekly/monthly/quarterly/annual spreadsheets for properties overall continued performance; forecasts provided trends that identified focus areas for emerging markets/services; submitted/signed off on all invoices for payment; supported onsite management.
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§ Developed & maintained six properties social media accounts; attended special functions to network with community; grew acclaim by implementing guest & employee outreach i.e.: grew business and selected
#3 restaurant in Northern VA & #1 B&B in Fredericksburg, VA; featured in various forms of print & online media; led creation and maintenance of ten websites. H ENNES & M AURITZ (H&M), VARIOUS L OCATIONS 2006 - 2012 D EPARTMENT/ASSISTANT M ANAGER
Led team of 25 personnel for a multi-national clothing-retail chain - responsible for general operations, great customer service & financial performance of the store with an annual income of ~$1.5million. Directed organization & distribution of work, mentor/train of staff & manage the execution of product promotions. Acted as Store Manager as required at multiple locations.
§ Improved product promotion and roll out time-lines; developed tracking methodology that targeted product placement to high traffic areas: increasing sales in women’s department by 37%.
§ Re-organized & streamlined office; targeted inefficient onboarding practices and training protocols; initiated check lists for integration and adopted supervisor/employee mentorship across the store; improved timeline for integrating new personnel by two days.
§ Conducted interviews, maintained optimal personnel levels, administered performance reviews & set expectations with personnel bi-annually to ensure continuous improvement, delivered corrective actions as necessary, developed diverse personnel into their goal positions to help them succeed in their career, initiated partner outreach - pinpointed shortfalls and identified best practices, managed benefits, compensation packages, & open enrollment/health policies.
§ Anticipated need to understand employee basic rights and collective bargaining; trained on Union Rights and Obligations; shepherd store through contentious employee and Union negotiations; maintained store operations while ensuring employees received fair and honest treatment. S TARBUCKS C OFFEE, V ARIOUS L OCATIONS 2000 - 2 006 S TORE M ANAGER
Led team of 25 personnel for a multi-national coffee & food service chain - responsible for general operations, great customer service & financial performance of the store. Managed hiring, training, & staff appraisals. Opened multiple stores in emerging markets.
§ Hand selected to revitalize struggling location; conducted a 2 week appraisal and implemented a plan that targeted improving patron interactions and lax standards; store skyrocketed to one of the top producers of the region (100+ stores) for superior sales to plan, product sales, & company contribution.
§ Maintained strict supply levels, planned accurate partner coverage to customer count & ensured company labor standards/regulations were upheld by processing payroll in exact time frame limits to reflect ‘time worked equals time paid’.
§ Created & administered performance oriented training; built workforce and mentored team daily; received four consecutive 100% rank store evaluations & the promotion of several entry level personnel to supervisory level.
§ Spoke truth to power; maintained employees’ rights during terms of approved maternity leave & Army Reserve requirements per Federal laws; ensured chain not liable for litigation. TRAINING HONORS & ASSOCIATIONS EDUCATION
DIPLOMA IN HUMAN RESOURCES:
IBM SPSS STATISTICS
MICROSOFT OFFICE SUITE
FEDERAL/STATE LABOR LAWS
UNION LABOR LAWS
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WORKERS COMPENSATION EQUAL OPPORTUNITY & SEXUAL
HARASSMENT REPORTING ALCOHOL
FOOD HANDLERS LICENSE
ADJUDICATED TS/SCI WITH POLY
VICE PRESIDENT, VIRGINIA BED &
BREAKFAST ASSOCIATION (STAYVA) -
(PRESENTED AT VIRGINIA STATE
CAPITOL IN REGARDS TO HOUSE BILL
PHI THETA KAPPA (HONORS SOCIETY)
PROFESSIONAL ASSOCIATION OF
INNKEEPERS INTERNATIONAL (PAII)
ASSOCIATION OF INDEPENDENT
HOSPITALITY PROFESSIONALS (AIHP)
VOLUNTEER WITH THE BOY SCOUTS
FRIENDS OF THE NATIONAL ZOO
ARBOR DAY FOUNDATION
WOUNDED WARRIORS PROJECT
PEOPLE FOR THE ETHICAL TREATMENT
OF ANIMALS (PETA)
BACHELOR OF ART, PSYCHOLOGY GEORGE MASON UNIVERSITY
• (GPA 3.62)
ASSOCIATE OF SCIENCE, PSYCHOLOGY NORTHERN VIRGINIA COMMUNITY COLLEGE
• EXXON SCHOLARSHIP
• HONORS STUDENT SCHOLARSHIP (GPA 3.76)