Customer Service Manager
Resume:
Kenneth Howard
314-***-**** **** Cottage Ave
*************@*******.*** St. Louis, MO 63113
QUALIFICATIONS SUMMARY
Dependable, reliable, co-operative individual who has worked in diverse situations successfully. Works well with teams or independently to achieve positive results. Strengths include collaboration, likeability, positive attitude, and ability to maintain client relationships.
Customer Engagement – Delivered “highly satisfied” customers feedback to management by creating friendly conversational relationships with building tenants and by providing prompt service with a smile.
Performance Improvement – Helped to maintain an efficient system whereby phone calls are answered quickly, vehicle retrieval improved and customer satisfaction soared.
Collaboration – Frequently identified by co-workers and organization management as a friendly, likeable team player with a good work ethic and great attitude.
WORK HISTORY & EXPERIENCE
Part Time Front Desk Sterling Properties/Mac Properties 2009-Present
Manager John Town Hall/Smoke Master BBQ 2009-2010
Supervisor Heavenly Fish 2006-2015
Receptionist H&R Block/Metropolitan Employment 1995-2001
WORK RELATED SKILLS
Greeting Clients Cash Handling Customer Service Office Organization
MS Word Multi-line Switchboard Typing Skills Various Food Industry
EDUCATION
Vashon High School
Forest Park Community College
Metropolitan Employment Rehabilitation Service
Residential Properties on the job training experiences
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