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Customer Service Analyst

Palatine, Illinois, United States
September 19, 2018

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David Valente

**** *. ******* ****

Suite ***

Palatine, IL 60074-3073

H-847-***-**** C-224-***-**** Skype: djvstarz1

Linkedin URL:

Seeking high profile Senior CSR / Supervisor position utilizing over 10 years of highly successful Customer Service / Logistics – Supply Chain Analyst / under an SAP, AS/400 Manufacturing / Distribution environment

Freight Forward / Terminal Routing /

Decorated US Army Intelligence Veteran – B.A. Degree Liberal Arts & Sciences Governors State University

Senior Logistics / Customer Service Coordinator Old World Industries (PEAK AUTO) Dec 2017 - Current

Northbrook, Illinois 60062

-SAP Order Processing / Materials Management / Terminal Routing / Forecasting

-AS/400 HFA ERP / Purchasing / Inventory / Distribution / Transportation / EDI

-Master File Owner – SAP

-SAP Transportation / EDI

-Managed Accounts: Walmart, Home Depot, AutoZone, Walgreens, Advanced Auto

National Retail Advisor / Sr. CSR Supervisor Sears Holdings Corporation May 2017 –Dec 2017

Hoffman Estates, Illinois 60179

-Data Analytics / Performance Metrics / Statistics / Individual, Team Coaching / PCI Compliant / J-sox Compliant. Update Customer Management Systems (SAP, Salesforce, AS/400) EDI

-Ability to identify complex problems, evaluate options based on the information supplied and determine appropriate solutions, SAP, Oracle, Microsoft SQL Server Queries, Reporting, AS/400 Systems Analyst Manufacturing. LEAN Improvement Process. Internet Search Engines (10) Research, Healthcare,

-Proactive, passionate individual who will provide the exceptional customer experiences that will grow our business. Customer Service Representative III has at least 10 years of customer care experience and

-will be a highly polished communicator, customer-centric and solutions oriented Team Leader

-Support Store Managers, Warehouse Managers, Distribution Managers, Customers with the logistics of their orders. Procurement, Shipping, Delivery, Routing and Scheduling, editing of national customer retail orders . Maintains and develops inventory planning and analytics processes guide and ensures current processes are being carried out accordingly; leads efforts to map and document new processes or process changes; updates and communicates information as necessary


Supply Chain Trainer Murray Hill Learning Group LLC Aug 2008 – May 2017

Steger, Illinois 60475

-Working for a diverse portfolio of clients in multiple industry sectors, including Manufacturing, Financial Services, Communications, Healthcare, Pharmaceutical, Technology, Marketing, Consumer Products, Energy, Retail. SAP, AS/400 expertise / EDI

-Supervise / Manage Teams of 4 – 10 CSR direct reports – Cisco Finesse, Escalation determinations, RedPrarie / SAP Transportation Mgt System

-Strong Microsoft Office 2016 Skill Set – Access, Excel. Word, PowerPoint, Outlook, OneNote

-Continuously identify opportunities to drive process improvements that positively impact the customer experience.

-Proactively and continually seeks to improve processes relating to customer and internal operations LEAN Sigma Six

-Post Implementation Helpdesk Analyst

Account Manager / CSR Manager Thomson – Reuters May 2005 – Aug 2008

Chicago, Illinois 60604

-Collect, review and update required supplier documentation in support of the Approved Supplier Program, including the collection of supplier performance data and preparation of the supplier scorecard, SAP

-Monitor supplier performance and recommend changes as needed

-Provide visibility and editing of orders throughout all modules of the Supply Chain. Inventory, Location, Transportation, Information, Customer Service, and Demand flexibility within large Call Center environment.

-Informs customers of unit price, shipping date, and any additional information needed

Logistics Trainer Nicholas Michaels Corporation May 2003 – May 2005

Steger, Illinois 60475

-A background that shows solid longevity and dedication to past positions / TimeClock Plus


-Telephony, E-Mail, Live Calls, In-person, EDI interaction – Windows, Internet expert

-Assists customers with website navigation, order placement, order tracking, timelines, anticipated delays

-Coordinate inventory deliveries. Develop and maintain relationships with suppliers with sales team to make sure we meet or exceed customer expectations. AS/400 PRMS Programming

-Create forecasting plan using historical data and manage inventory levels based on forecasting and customer demands

Database Analyst / Statistics, Metrics Analyst General Binding Corporation May 2000 – May 2003

Northbrook, Illinois 60062

-Process sales orders, Purchase Orders, and enter any information into multiple systems BPCS

-Advocate for customers, engage and exceed their expectations

-Manage Order Processing, Order Fulfillment Department, Month-End / Physical Inventory Coordinator

-Technical Lead CSR Supporting SAP Users

-IBM AS/400 Manufacturing, PRMS Programming, Report Generation, MRP/MPS, Forecasting, Demand Planning

Sr Systems Analyst - Healthcare / Senior CSR Baxter Labs International May 1994 – May 2000

Deerfield, Illinois 60015

-Transmit customer orders to manufacturing/distribution facilities via AS/400 and eventually with SAP

-Confers with Production, Marketing, Sales, Shipping and Receiving, Warehouse, or Common Ground, Rail, Ship, Air to expedite or trace missing or delayed shipments and orders.

-Troubleshoot software issues, comfortable navigating various IT Server/ Applications platforms

-Liaison between Marketing, Sales, CSR’s and Customers

IBM AS/400 Programmer / Helpdesk Analyst Cynosure Inc. IBM Business Partner Sep 1991 – May 1994

Rolling Meadows, Illinois 60008

-Create purchase orders in response to purchase requisitions and production needs

-Reconcile purchase order and invoice discrepancies

-Review invoices and verify receipt of purchases on a timely basis

-Track PO fulfillment including verification of quantities, prices, and on time deliveries

-Have advanced University courses in Communications, Marketing, Statistics, Logistics

Signals Intelligence Analyst NSA – US Army Intelligence Command Aug 1982 – Sep 1991

Ft. Meade, Maryland 20755

-Cryptanalyst – Signals Intelligence Intercept

-Soviet / Chinese ICBM Telemetry Intercept

-NSA Top Secret / SCI Security Clearance

B.A. Degree Liberal Arts and Humanities Governors State University University Park, Illinois 60484

US Army Medals and Decorations

-2 Army Commendation Medals

-2 Army Achievement Medals

-3 Army Good Conduct Medals

-3 Army Over Seas Service Medals

-Army Honorable Discharge Commemorative Military Medal

-Army Cold War Victory Commemorative Military Medal

AS/400 Manufacturing – PRMS – BPICS – Sr. Systems Analyst / Programmer

Accomplished, customer-focused, Information Systems professional with 10+ years of analytical and programming experience on the IBM AS/400 midrange platform, supporting mid-sized manufacturing clients. Supporting modules in PRMS and BPCS – Forecasting, Order Processing, Accounts Payable, Receiving, General Ledger, Shop Floor, Shop Data, MRP, MPS, Inventory – Warehouse, Physical Inventory, Cycle Counting. Recognized as a very organized individual, who methodically works through problems, is highly detailed and quality oriented, and, provides practical projects solutions. Proficiently moves through analysis, development, testing and training. Versatile, goal-oriented senior systems analyst with a verifiable record of delivering of delivering arenas. competent strong, and, proficient code, which results in enhanced productivity, and improved performance. Also, recognized as being self-motivated, highly dependable, and a strong team player. Heavy experienced in both Manufacturing and Financial arenas. Extensive experience in both on-line and report generation. Strong analytical skills, self-starter. Full Life Cycle projects. History of high confidence from end-users as well as an ability to work with individuals at all levels of an organization, to transcribe user needs into efficient, time-saving, and cost-saving systems. Distinctive ability to leverage existing and emerging technology, to achieve solid business results. Any data residing on most databases including the AS/400 DB2 Database, or targeted to the AS/400., I can quickly generate customized reporting to support time-sensitive business needs at all levels.

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