PROFESSIONAL SUMMARY:

Over *+ years of experience in IT industry with PEGA, (Pega Rules Process Commander.) BPM, CRM Platform in both functional and technical roles and Certified System Architect (CSA) PEGA PRPC and Certified Senior System Architect (CSSA) PEGA PRPC v7.2 from Pega Systems. 1-year experience in Technical support.

Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance of standalone object-oriented enterprise applications.

Good knowledge in implementing applications by following project methodologies like Scrum and Agile.

Good knowledge in Design, Development, Migration and Deployment of PRPC.

Worked as part of operations teams by daily monitoring production environment, tracking incidents and problems based on SLA

Experience in processing service request case developing and designing SOAP services and

Connectors in the Pega application and Agents.

Experience in interaction with the end users, Business Analysts for understanding of the business requirements.

Good knowledge on providing route cause analysis and work around for production issues

Designed and delivered PRPC products and internal applications.

Expert in debugging tools such as Tracer utility & amp; Clipboard

Knowledge and experience using performance tool Performance Analyzer (PAL)

Good Knowledge on PMF framework

Participated in designing security application which involved setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.

Good experience with Oracle Databases.

Experience in Unit testing, System and Performance testing in PRPC applications.

Highly adaptable in quickly changing technical environments with very strong organizational and analytical skills.

Excellent communication and interpersonal skills with ability to interact with individuals at all levels and can work as a part of a team as well as independently.

Uplift Family Services, California, CA. Sep 2017- Present

Role: PEGA Developer

Domain: Health Service.

Project description: This is a workflow solution-based Application designed for ease of creating

Patients financial records. The Users interact with the application through various

service flows such as Claims, Enrollment & Billing, Authorizations, etc.

Responsibility:

Worked closely with the Business in analyzing and capturing Health Care Requirements.

Creation of activities, steps and methods like property set, page new, calling other activities for implementing core business logic.

Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.

Worked on Integration of PEGA with external systems using Connect SOAP, Service SOAP and Connect DB2.

Worked on XML parsing for Error Handling while working with Web services.

Worked extensively on mapping the request and response properties while working with Connect.

Created Agents which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.

Converted Business requirement documents into functional requirement and use cases into test cases

Discussed, Extracted and refined business requirements from business users and team members.

Used Application Profiler and Application Accelerator in DCO for capturing objectives, requirements, use cases and for defining processes for extending the existing application

Environment: Pega 7.1, Websphere, DB2

Johnson &Wales University, Providence, RI Aug 2016 – Aug 2017

Role: Technical Support Assistance

Domain: University.

Project Description: This is to take care of academic system’s software and hardware issues, monitoring the audio/visual measurements, filing tickets in tickets service management (LANDESK),

Solving them. Customer care for faculty/Students for technical assistance.

Responsibility:

Managing system active checks in centralized application for organization, (Altiris, Ghost Solutions)

Ticket management systems by raising and resolving for technical support problems, (LANDESK, IVANTI)

Making records of activities and time duty report for supervisor tracking in MS-Excel sheets,

Logistics of Information technology equipment’s, (Projector lamps, Spare PC’s)

Responding to students and professors for their trouble related to login, connectivity and network issues, (Customer Support)

Environment: LanDesk, Windows, MAC, Altiris, Print Management Systems.

FARO, Lake Mary, Florida. Feb 2014- Jan 2016

Role: PEGA Developer.

Domain: 3d Measurements.

Project Description: This project was designed to provide the Business with a solution that

combines business processes and systems in 3d Measurements services are operating

around the United State of America. Pega Systems help to build the workflows with call to an

external Java components, Soap Connectors, Oracle Databases, and cross-platform servers. The successful delivery of this solution will provide a single enterprise web-application used by various departments within the Organization.

Responsibility:

Developed the PRPC rules engine with CPM framework

Involved in BRE implementation:

- Developed Activities to handle the business Conditions

- Implemented the Decision Rules (Decision Tables, Decision Maps, When rules).

Tested with different application servers like Weblogic, Web-sphere.

Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams,

Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams.

Based on old application flow, develop a new stages base flow for case management application.

Re-design the implementation class to have a reusable to rules and activities.

Environment: Pega 7.1, Websphere, Oracle 11g

Trianz Holdings Pvt. Ltd- Hyderabad, Telangana. May 2013- Jan 2014

Role: PEGA Developer

Domain: Software Implementation partner.

Project Description: It is a web based mobile application. It can be utilized by registered users

with their devices (mobile, tab etc.). It provides five types of services to do certain operations like notifications, device-registration, settings etc. All services are created using web service (RESTful API). Normally, a registered user gets all notifications from the weblogic server. As per the notification, the user can take appropriate decisions and actions.

Responsibility:

Involved in design and development of the application using Smart Build.

Involved in Design of class Structure, Properties, Activities and Service rules

Involved in Case Management Services, Playing role in the Different Task and Cases.

Configured Back Office Case Management.

Created List view reports for the reporting purpose in the process commander.

Created Connect-SQL rules for querying the external database.

Involved in Creation of validation rules to implement business logic validation.

Worked on the Flowchart and Process diagrams using MS Visio.

Environment: Pega 6.1, Weblogic, Oracle 10g, MS Visio.

Bachelor of Computer, Osmania University, (G.P.A 3.5)- India. -2014.

Master’s in Business Administration (IT and Project Management), Johnson & Wales University, (G.P.A 3.6)- USA-2017

Certified System Architect (CSA) PEGA PRPC v7.2, Feb-2018

Certified Senior System Architect (CSSA) PEGA PRPC v7.2, Mar-2018

References will be available upon request.

Surya Madhusudhanan ac63qy@r.postjobfree.com +1-908-***-****

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

EDUCATION:

Certifications:

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