Customer Service Sales

LLLL

Leadership

Organizational skills

Strong communication and

interpersonal abilities

Sales management expertise

Customer focus

Computer competences

Inventory management

Customer Service

Visual Merchandising

A reliable, capable and enthusiastic

Senior Sales Supervisor with a 13 years

work experience in retail. Who is able to

take on the management and

coordinating duties of any leadership

role. Possessing extensive experience of

supporting, developing and motivating

teams to do better and to drive

continuous improvements across a range

of work activities. Also having a track

record of coming up with practical

improvement initiatives which enhance a

company’s overall effectiveness and

harnesses the latent potential of its

workers. Currently looking to join a

suitable organization that rewards hard

work and offers good opportunities for

career development

AREAS OF EXPERTISE

PROFILE

Working Visa with NOC Qatar Driver’s License

ROWENA I. COLETO

West bay, Doha – Qatar 974********

Senior Sales Supervisor - Retail

Blue Salon - Abu Issa Holdings

September 2004 to Present

Highland Showroom & Mono Brand Stores

Levi’s Store

Guess Store

Roots Store

Provided effective leadership to store

visual merchandising, sales, cashiering, customer service, store maintenance, and loss prevention in support of day operations.

Coordinated and communicated extensively and effectively with senior leadership

Achieved high sales goals with value focused customer service

Developed and created an effective filing system to accelerate paperwork processing

Met sales objectives; received and processed shipments and organized the store floor according to plan.

Multi-tasked as a sales Supervisor and a cashier, handled all payment methods from cash, credit and debit cards, as well as gift certificates.

WORK EXPERIENCE

Sales Supervisor

Stoked Incorporation,

Billabong Australia 2001 To 2003

Assisted employees with creating and implementing monthly action plans to Designed and created a spreadsheet to track sales staff and store productivity. increase sales and customer loyalty.

Screened, interviewed, and hired qualified employment candidates and conducted staff evaluations

Planned, researched, and coordinated the store's quarterly event schedule.

Coached and mentored staff to assume additional

responsibilities resulting in promotions.

Assisted customers select specified merchandise for purchase, resolved customer complaints and provided refunds, exchanges and adjustments and processed credit and gift card charges. Working Visa with NOC Qatar Driver’s License

ROWENA I. COLETO

**********@******.***

Highland Showroom & Mono Brand Stores

Provided effective leadership to store associates in the areas of visual merchandising, sales, cashiering, customer service, store maintenance, and loss prevention in support of day-to-day Coordinated and communicated extensively and effectively with sales goals with value focused customer service

Developed and created an effective filing system to accelerate Met sales objectives; received and processed shipments and organized the store floor according to plan.

les Supervisor and a cashier, handled all

payment methods from cash, credit and debit cards, as well as WORK EXPERIENCE

Assisted employees with creating and implementing monthly action plans to Designed and created a spreadsheet to track sales staff and store productivity. increase sales and customer d qualified employment

candidates and conducted staff evaluations

Planned, researched, and coordinated the store's quarterly Coached and mentored staff to assume additional

responsibilities resulting in promotions.

specified merchandise for purchase,

resolved customer complaints and provided refunds, exchanges and adjustments and processed credit and gift card charges. EDUCATIONAL BACKGROUND

Computer Programming

Datamex Computer College

1994

Finding solutions to maximize profits, setting sales targets, ensuring high-quality customer service,

Scheduling shifts, working on store displays, and adhering to safety standards

Attending Fashion Shows and Events to monitor the Sponsorship

Reporting and Sending the Sales Report to the main office and the management of the Mall

Dealing with the celebrities and models for the Sponsorship

Achieved store inventory shrink objective of less than 2%. Sales Associate

Quicksilver Board Riding Company

1998 To 2000

Created and updated customer profile records

Generated sales through optimized visual merchandising

Researched fashion forward trends and stayed current

Guaranteed cross and up-selling for all product categories.

Ensured the achievement of individual and Store goals, enhancing and developing the business.

Contributed to manage the visual display of the products in accordance with [company name] visual standards and ensured store functional maintenance and appropriate levels of products on the sales floor.

Focus on creating customer loyalty to achieve sales objectives

Managed cashiering activities in areas on purchasing, returns, exchanges, and enforced store policies.

Female

Married

Muslim

Languages - English

PERSONAL DETAILS

References:

Academic, Professional and Social Manager References are available upon request.

APPLICANT SIGNATURE

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