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Information Management Senior Specialist

Palmer, TX, 75152
September 19, 2018

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Jeff Childs

**** ** *** ******, ** *****

817-***-**** (cell) 817-***-**** (home)

Professional Summary

Senior Programmer/Analyst with experience including programming, software support, and project management. Worked full life cycle from design and programming to installation and support. Demonstrates excellent communication skills and organizational abilities.

Technical Skills

Languages SQL, T-SQL, VBA, Cobol, Fortran, HTML

Platforms Windows, HP Unix, AIX, VAX & Alpha OpenVMS

Databases SQL Server, Oracle, Rdb, Access

Software Ultipro, emPath, Expense Reporting Solutions, Microsoft Office

Reporting A3 Modeling, Hyperion Essbase, Crystal Reports

Work Experience

Conduent (formerly Xerox and ACS), Corporate MIS, Dallas, TX

Information Management Senior Specialist, May 2006 to September 2018

Primary responsibility is providing standard and custom support for the following software:

Hyperion Essbase

Tax applications

Ultimate Software’s Ultipro HR/Payroll

IBM’s Expense Reporting Solutions (ERS)

Duties include:

Develop, test, and support reports written using A3 Modeling, Essbase, SQL Server, and Microsoft Excel.

Provide SQL Server support for Essbase processes, including creating stored procedures, views, and scheduled jobs.

Provide support to analyze and immediately repair production outages and errors to scheduled payroll and human resource processes.

Develop, test, encrypt, setup scheduling, implement, and modify software to support interfaces to critical production processes.

Setup, document, test, and execute annual Disaster Recovery exercise of domestic payroll, ERS, and tax applications processing at remote DR site.

Install and upgrade software and databases as needed.

Awards and Honors:

You Make the Difference Award for the Location Codes Project

You Make the Difference Award for Integration of ACS' Acquisitions

You Make the Difference Award for the Integration of State of Indiana Employees

Special Recognition for Contribution to the Vurv Recruiting and On-Boarding Center Project

Hustle Award for Recruiting Technology Enhancements

You Make the Difference Award for the ESPP and Stock Option Vendor Transition

Premium Choice Award for the Development of the Sage Interface Files

Hustle Award for ESPP & Stock Option Vendor Transition

NOW Solutions Inc. (formerly Ross Systems, Inc.), Professional Services, Fort Worth, TX

Support Manager, May 2001 to May 2006

Senior Consultant, July 1999 to May 2001

Primary responsibility was supporting custom and standard Human Resources/Payroll software products:

emPath – web-based, .NET application written in Cobol, Java (J and C# running in a Windows environment with Oracle and SQL Server databases;

HRCS – client/server application written in Cobol and Omnis7 running in NT, OpenVMS, and UNIX environments with Oracle and Rdb databases;

Classic – character-cell application written in Cobol and Screen Painter© running in OpenVMS and Unix environments using Oracle, Rdb, and RMS databases.

Duties included:

Managed four CustomerFirst® Support Services analysts. This included overseeing technical and helpdesk system support operations. With our assistance, no client has ever missed a payroll.

Installed and maintained PowerDesk call tracking system. This included maintaining its SQL Server database.

Created and maintained regular and ad hoc reports with Crystal Reports.

Managing editor of Support Newsletter distributed to entire client base. This included writing articles and laying out newsletter using HTML.

Trained clients and other analysts. This included preparing and presenting sessions at the NOW Solutions users’ conference.

Installed software upgrades for clients both on-site and remotely.

Provided programming and technical support for clients’ customized software through Custom Maintenance Program. This included debugging programs, fixing software bugs, upgrading software, applying patches, and installing software.

Assisted with Quality Assurance of software and documentation.

Grant Thornton, LLP, Southwest Management Consulting Practice, Dallas, TX

Senior Consultant, January 1998 to July 1999

Responsibilities included:

Custom programming for Lawson Insight Human Resource, Payroll, and Financial products using the Lawson CASE tool and MicroFocus Cobol.

Managed custom programming tasks as manager of the coding pool. This included reviewing and assigning technical specifications, monitoring and assisting coders with programming effort, reviewing and testing completed code, and training new hires.

Trained and consulted on Strategic Reporting Systems’ ReportSmith.

Assisted system administrator with maintenance duties on AIX.

Blockbuster Entertainment Group, Video Store Development, Dallas, TX

Senior Programmer/Analyst, May 1997 to January 1998

Responsibilities included:

Enhanced and maintained a legacy point of sale system for Blockbuster Video stores using Fortran and DCL for OpenVMS platforms.

Working from requirements, worked on the development of a new GUI point of sale system for Blockbuster Video and Music stores using Visual Basic 5.0 for Windows NT.

Converted legacy data contained in RMS files to be loaded into an Access database.

Wrote and maintained reports for computer support and senior management using Microsoft Access.

Ross Systems, Inc., Human Resources/Payroll Client Support, Arlington, TX

Senior Applications Analyst, July 1993 to May 1997

Primary responsibility was supporting Human Resources/Payroll software running in OpenVMS, UNIX, and Client/Server environments. Duties included:

Investigated and resolved client problems and questions in a timely, accurate manner. This included researching issues and debugging software.

As Senior Applications Analyst, served as the escalation point for client issues, conducted staff development meetings, and supervised daily operations.

Provided quality assurance for software releases and documentation. This included reviewing, entering, and monitoring product change requests (SPRs).

Kept abreast of current federal and state tax compliance laws.

Trained clients and other analysts. This included preparing and presenting sessions at RossWorld, Ross Systems’ annual international users’ conference.

Using Microsoft Word, produced and edited HR/Payroll Support Packet distributed to clients at RossWorld. This included being the primary contributor of articles.

Managing editor of Technical Bulletin distributed to entire client base.

Created and maintained regular and ad hoc reports in DCL, SQL, and Gembase. This included automating a number reports to run on a daily, weekly, or monthly basis.

Custom programming using Cobol and DCL. This included product enhancements and utility programs for clients.

Awards and Honors:

Recognition Award for Outstanding Achievement, June 1994

Ross Achievement Award, October 1995

Fort Worth Independent School District, Adult Basic Education, Arlington, TX

GED Teacher, March 1992 to May 1994

Primary responsibility was teaching Mathematics, English, Science, and Social Studies to adults preparing for their Tests of General Educational Development.

Vought Aircraft Company (LTV), B-2 Division, Dallas, TX

Lead Programmer/Analyst, June 1986 to October 1992

Responsibilities included designing, implementing, and maintaining software for engineering, business, and system applications in VAX/VMS and IBM environments using Fortran and DCL. This included:

The creation and maintenance of a geometry interface for two graphics analysis packages, Probe and Patran.

The design, implementation, and maintenance of a proposal tracking and status system to allow the Program Management Office to track and analyze claims.

The maintenance and customization of the VAX's tape archive software, Tapesys.

Department of Defense SDI Top Secret/Special Access

August 18, 1987 to November 11, 1992


University of Texas at Arlington

Baccalaureate in Mathematics and Interdisciplinary Studies

Graduated from UTA Honors Program

Captain of 1984 and 1985 College Bowl teams

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