GORDON P. HALE

***** *.*. ***** *****

ac63q1@r.postjobfree.com

Beaverton, Oregon 97007-6161

503-***-****

IT Manager

Experience Summary

Highly experienced in complex SAP systems and solutions including initial installation, maintenance and update installations.

Experienced Project Manager overseeing scope, project schedules, critical path analysis, budget and resource management, risk assessment, and project communications for complex projects under demanding time and budget constraints

Directly managed and mentored IT support staff developing teams recognized for top level performance by Executive management.

Managed small and large teams of FTEs, and contactors located on-shore and off-shore

Provided Vendor Management - RFP, Hire & Release, Negotiate, Monitor and Calculate SLAs

Worked with business process owners developing specifications for system related enhancements, modifications and strategic business solutions

Developed and enforced best practices for all internal and outsourced applications and systems

Recognized for developing strong positive relationships with internal and external customers. Brought in to successfully turnaround departments / clients with strained relationships

Strong communications and presentation skills

Qualifications

10+ years of experience installing and servicing ERP systems

20+ years of personnel management including team forming, building and dissolution

Experienced in SAP implementation, maintenance and upgrades

Experience managing and working in a global outsourced service environment

Highly developed written and verbal communication skills

Project management experience including cross-functional and technical projects

Knowledge and implementation of best practices, concepts, procedures and solutions

Awards / Recognition

Managed Team awarded Nike IT Maxim Award for FY07 – Extremely competitive award and highest level of recognition achievable within Nike IT

Recognized with PacifiCorp Spirit of Excellence Award. Highest level of recognition within PacifiCorp Corporation.

EXPERIENCE

IBM - Work from home

Service Delivery Manager / Trio Lead 2014 – Current

Dedicated to, and focused on, large critical accounts; Work with customer to develop strategic direction. Coordinate all IBM activities and services; Conduct twice weekly customer tactical status meetings; Ensure delivery and track priorities, timeliness and quality of services.

IBM Dubuque, Iowa

Team Lead SAP Basis 2012 – 2013

Implemented IBM Global Delivery Foundation (Lean/Six Sigma) for MSD Team

Lead 2 large diverse teams in the support of numerous external and internal domestic & global clients

Provided support services on varied Enterprise systems for ECC, R/3, CRM, SRM, Portal and Solution Manager w/BI (Java & ABAP stacks)

Developed and implemented process improvement measures for service ticket handling, improving response times and client satisfaction

Hale Stones Corporation / Dodec LLC, Beaverton, Oregon

President and CEO 2009 - 2012

Internet reseller specializing in Geological items and Mason Bees and their associated equipment.

SAP / IT Consulting – from routine monitoring and maintenance to new installations

Nike, Beaverton, Oregon

Manager, SAP Application Engineering 2006 - 2009

Managed, planned, resourced, hired & lead Nike’s Competitive Advantage Nike (CAN) Team. A team of SAP ABAP Developers, which developed & maintained all specialized R/3 programming for Nike’s global implementation.

Managed large team of FTEs located in Beaverton, On-Shore and Off-Shore Contractors. (Approx 40)

Upgraded SAP R/3 4.6C to ECC 6.03 w/AFS

Planned, sourced and delivered major corporate projects

PacifiCorp, Portland, Oregon

IT Manager, Supervisor & Ld/Sr Admin 1998 – 2006

Managed and lead the SAP Basis, Security, ABAP, DBA’s & UNIX Administrators. These teams installed and maintained all aspects of the Open Systems environment.

Installed and maintained over 70 test & mission critical production systems located in PDX and SLC.

Installed and maintained SAP R/3, ePortal (w/ ITS & ESS), BW and xAPPs (Netweaver) on WAS (Java & ABAP) Upgrade of SAP R/3 4.0B to 4.7.

Created, Documented and Implemented SOX compliant Policies and Procedures. Successfully passing numerous internal and external audits.

Negotiated, Monitored and Calculated SLAs via Solution Manger, HP OpenView, BMC Patrol, Foglight and custom scripts. Install and maintain various 3rd party products and manage the vendor relationships.

Backups and Remote Disaster Recovery Strategy & Periodic cross-application recovery tests and system refreshes.

Monitored and Supported all aspects of Production Operations for the Open Systems

PacifiCorp, Portland, Oregon 1996 - 1998

IT Account Manager

Managed the relationship between I/T department and internal clients. Specific clients included Executives, I/T, Engineering (including Environmental Sciences) and Finance departments.

Held monthly meetings with each department’s representatives.

Created status / progress reports on current and proposed projects, maintenance and enhancements.

Acted as Liaison and provided I/T alignment between departments. Negotiated / mediated as required.

Represented, promoted and implemented I/T initiatives with clients, including:

-Implement purchases of computer hardware and software for the entire corporation through I/T.

-Planned obsolesce / life cycle of hardware and software.

-Consolidation and centralization of I/T staff and support services into I/T department.

-Process to remotely distribute and install software from I/T.

-Software to remotely inventory all PC related hardware and software.

RELATED EXPERIENCE

SAP TechEd, Oracle, MS SQL Server, Max DB, DB2

AIX, Wintel, Sun Solaris & HP UNIX, IBM MVS, MS Office, MS Project, AIX

SAP Business Connector, (PI, XI) SAP Connect

SAP Bolt-ons including HP Output Manager (Dazel), Vertex, BSI Tax Factory, Control M

Member of Northwest ASUG and numerous SAP related “news groups”

Experience ranging from personal computers through main frames.

Design and conduct training programs for technical and business staff.

Design and implement systems to fulfill technical and regulatory requirements.

Project Manager or team leader on long-term / large-scale project teams. PM training from University of Oregon, Nike and PacifiCorp

Developed and / or implemented vendor and in-house systems.

Managed SAP Basis, ABAP, Security, DBA’s, Unix Administrators, Testing and Change Management.

Managed relationships and provide services between I/T and their vendors and internal and external clients.

EDUCATION and CERTIFICATIONS

MBA - ERP / SAP emphasis

Central Michigan University

Terp 10 Certified / SAP Certified Associate

Bachelor of Science

Majors in Computer Science and Geology

Wayne State University, Detroit, Michigan

Additional Managerial Training

IBM, Nike and PacifiCorp Management series courses

International Business Strategies, Project Management, University of Oregon

Certifications

SAP TADM10 / TADM12, SAP TERP 10

Contact this candidate