Customer Service and operation Manager (Travel Agency and Airlines)
Resume:
Objective
Experienced customer service manager seeking a challenging
position with a potential for growth and advancement in a thriving and progressive company where my strong skills, valuable experience and dedicated work ethics will be utilized. E x perience
2016-present : Working on several projects
at home office
Projects outline:
Develop incentive tourism by introducing new
entertainment ideas to the market
Promote Qatar as a destination to events
industry( Meetings/conferences/expos)
Cogitation of factors to tourists’ satisfaction
Tourism in Qatar virtual reality (restaurant,
hotels, destinations, etc.)
2013 2016: Customer service and Operation manager at Forum Group
Selected Accomplishments:
Initiated ticketing and reservation vocational
institute (2010). (SABRE)
Development of Umrah and Hajj Department
(2013), generating $500K of extra sales, per
season.
Launched Wrap and Go, luggage pre-wrapping,
generating (2015) $25K to 30K extra per
annum.
Launched a mobile Cargo estimation unit
(2016), projected to increase air freight sales
and facilitate logistics.
2005 2013: Chief Operation Manager and Vice-
President of Let’s Go Travels
Selected Accomplishments:
Initiated my own Travel and tourism Sales and
Service agency.
Improved understanding fare structure,
Ticketing. Exchange and refund, Reservation
system GDS (SABRE) advanced level
Self-initiation of Back office accounting
(TRAMS), Cargo preparation and logistics.
Abdul Rahman Alkhodary
QIPCO COMPOUND
West Bay, villa 108
Doha, Qatar
@ *****.*********@*******.***
*****.*********@*****.***
Arabic,English, French
Microsoft office
intermediate pro.
GDS, SABRE
advanced pro.
CDS, multi
advanced pro.
Communication
Punctuality
Creativity
Efficiency
Fast learner
Up to date industry certification
Leadership skills
Problem solving
Great interpersonal skills
Extensive customer service
Multi-tasking capability
Professional and energetic
Full of new ideas
Versatile
Nationality: Canadian
DOB: 08 JULY 1977
2002– 2005: Customer service and operation supervisor at Amro/AlTayyar Canada Travel Group.
Selected Accomplishments:
Secured and handled multiple corporate accounts for complex travel itineraries.
2002– 2003: Customer service and operation supervisor at Montreal Airport (Service Air).
2000-2002: Duty manager at Canada 3000/Can Jet Airlines (Montreal Airport).
1997-2000: Ticketing and reservation agent at Amro/AlTayyar Travel Canada Group. E d ucation ( Canada)
2016-International Air Transport Association (IATA) –Aviation Studies Diploma
2016-International Air Transport Association (IATA) –Airlines Industry
2015 –International Air Transport Association (IATA) – Airport Operations
2014- International Air Transport Association (IATA) – Customer Service
2013- International Air Transport Association (IATA) – Airside Safety
2012- International Air Transport Association (IATA) – Aviation security
2010- OPC (L’office de la protection du consommateur) –Travel consultant
2005- Travel and Tourism, International Air Transport Association (IATA)
2002- Holland America Cruise line- Basic cruise course
1998- SABRE GDS- Airlines ticketing and reservations
1995 - École Secondaire Des Sources, Montreal, Canada Certifications/Awards/Membership
2 0 1 8 : B L S / A ED a n d F i r s t A I D b y E R C ( H I T C ) HMC
2016: Excellence achievements award given by Forum Group
1997-Present: International Air transport Association (IATA), member.
2010-Present: Consumer protection office (OPC), Quebec Canada, certified member.
2002: Holland America academy 5 stars award.
Conferences a t t e n ded
2016: IATA : Freight AWB Transformation to E-cargo, Montreal References
Available upon request.
Contact this candidate