Experienced customer service manager seeking a challenging
position with a potential for growth and advancement in a thriving and progressive company where my strong skills, valuable experience and dedicated work ethics will be utilized. E x perience
2016-present : Working on several projects
at home office
Develop incentive tourism by introducing new
entertainment ideas to the market
Promote Qatar as a destination to events
Cogitation of factors to tourists’ satisfaction
Tourism in Qatar virtual reality (restaurant,
hotels, destinations, etc.)
2013 2016: Customer service and Operation manager at Forum Group
Initiated ticketing and reservation vocational
institute (2010). (SABRE)
Development of Umrah and Hajj Department
(2013), generating $500K of extra sales, per
Launched Wrap and Go, luggage pre-wrapping,
generating (2015) $25K to 30K extra per
Launched a mobile Cargo estimation unit
(2016), projected to increase air freight sales
and facilitate logistics.
2005 2013: Chief Operation Manager and Vice-
President of Let’s Go Travels
Initiated my own Travel and tourism Sales and
Improved understanding fare structure,
Ticketing. Exchange and refund, Reservation
system GDS (SABRE) advanced level
Self-initiation of Back office accounting
(TRAMS), Cargo preparation and logistics.
Abdul Rahman Alkhodary
West Bay, villa 108
Up to date industry certification
Great interpersonal skills
Extensive customer service
Professional and energetic
Full of new ideas
DOB: 08 JULY 1977
2002– 2005: Customer service and operation supervisor at Amro/AlTayyar Canada Travel Group.
Secured and handled multiple corporate accounts for complex travel itineraries.
2002– 2003: Customer service and operation supervisor at Montreal Airport (Service Air).
2000-2002: Duty manager at Canada 3000/Can Jet Airlines (Montreal Airport).
1997-2000: Ticketing and reservation agent at Amro/AlTayyar Travel Canada Group. E d ucation ( Canada)
2016-International Air Transport Association (IATA) –Aviation Studies Diploma
2016-International Air Transport Association (IATA) –Airlines Industry
2015 –International Air Transport Association (IATA) – Airport Operations
2014- International Air Transport Association (IATA) – Customer Service
2013- International Air Transport Association (IATA) – Airside Safety
2012- International Air Transport Association (IATA) – Aviation security
2010- OPC (L’office de la protection du consommateur) –Travel consultant
2005- Travel and Tourism, International Air Transport Association (IATA)
2002- Holland America Cruise line- Basic cruise course
1998- SABRE GDS- Airlines ticketing and reservations
1995 - École Secondaire Des Sources, Montreal, Canada Certifications/Awards/Membership
2 0 1 8 : B L S / A ED a n d F i r s t A I D b y E R C ( H I T C ) HMC
2016: Excellence achievements award given by Forum Group
1997-Present: International Air transport Association (IATA), member.
2010-Present: Consumer protection office (OPC), Quebec Canada, certified member.
2002: Holland America academy 5 stars award.
Conferences a t t e n ded
2016: IATA : Freight AWB Transformation to E-cargo, Montreal References
Available upon request.