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Customer Service and operation Manager (Travel Agency and Airlines)

Doha, Doha, Qatar
September 19, 2018

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Experienced customer service manager seeking a challenging

position with a potential for growth and advancement in a thriving and progressive company where my strong skills, valuable experience and dedicated work ethics will be utilized. E x perience

2016-present : Working on several projects

at home office

Projects outline:

Develop incentive tourism by introducing new

entertainment ideas to the market

Promote Qatar as a destination to events

industry( Meetings/conferences/expos)

Cogitation of factors to tourists’ satisfaction

Tourism in Qatar virtual reality (restaurant,

hotels, destinations, etc.)

2013 2016: Customer service and Operation manager at Forum Group

Selected Accomplishments:

Initiated ticketing and reservation vocational

institute (2010). (SABRE)

Development of Umrah and Hajj Department

(2013), generating $500K of extra sales, per


Launched Wrap and Go, luggage pre-wrapping,

generating (2015) $25K to 30K extra per


Launched a mobile Cargo estimation unit

(2016), projected to increase air freight sales

and facilitate logistics.

2005 2013: Chief Operation Manager and Vice-

President of Let’s Go Travels

Selected Accomplishments:

Initiated my own Travel and tourism Sales and

Service agency.

Improved understanding fare structure,

Ticketing. Exchange and refund, Reservation

system GDS (SABRE) advanced level

Self-initiation of Back office accounting

(TRAMS), Cargo preparation and logistics.

Abdul Rahman Alkhodary


West Bay, villa 108

Doha, Qatar



Arabic,English, French

Microsoft office

intermediate pro.


advanced pro.

CDS, multi

advanced pro.





Fast learner

Up to date industry certification

Leadership skills

Problem solving

Great interpersonal skills

Extensive customer service

Multi-tasking capability

Professional and energetic

Full of new ideas


Nationality: Canadian

DOB: 08 JULY 1977

2002– 2005: Customer service and operation supervisor at Amro/AlTayyar Canada Travel Group.

Selected Accomplishments:

Secured and handled multiple corporate accounts for complex travel itineraries.

2002– 2003: Customer service and operation supervisor at Montreal Airport (Service Air).

2000-2002: Duty manager at Canada 3000/Can Jet Airlines (Montreal Airport).

1997-2000: Ticketing and reservation agent at Amro/AlTayyar Travel Canada Group. E d ucation ( Canada)

2016-International Air Transport Association (IATA) –Aviation Studies Diploma

2016-International Air Transport Association (IATA) –Airlines Industry

2015 –International Air Transport Association (IATA) – Airport Operations

2014- International Air Transport Association (IATA) – Customer Service

2013- International Air Transport Association (IATA) – Airside Safety

2012- International Air Transport Association (IATA) – Aviation security

2010- OPC (L’office de la protection du consommateur) –Travel consultant

2005- Travel and Tourism, International Air Transport Association (IATA)

2002- Holland America Cruise line- Basic cruise course

1998- SABRE GDS- Airlines ticketing and reservations

1995 - École Secondaire Des Sources, Montreal, Canada Certifications/Awards/Membership

2 0 1 8 : B L S / A ED a n d F i r s t A I D b y E R C ( H I T C ) HMC

2016: Excellence achievements award given by Forum Group

1997-Present: International Air transport Association (IATA), member.

2010-Present: Consumer protection office (OPC), Quebec Canada, certified member.

2002: Holland America academy 5 stars award.

Conferences a t t e n ded

2016: IATA : Freight AWB Transformation to E-cargo, Montreal References

Available upon request.

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