Desktop and IT specialist, Chemical Engineering

Patrix Stanley

606-***-**** *************@*****.*** San Jose, CA

https://www.linkedin.com/in/patrixstanley/

SKILLS

• Strong problem-solving and critical thinking

• Attention to detail and organization

• Ability to work independently

• Effectively listen, communicate, and brainstorm

ideas with colleagues, peers, and managers

• Microsoft Word, Excel, and PowerPoint; One

Drive; Office 365; SharePoint; Spiceworks

dashboard; Windows 7 &10; Mac OS

• Experienced working on bench-top reactions

EDUCATION

San Jose State University 2014 – present

Bachelor of Science, Chemical Engineering

Relevant courses: Fuel Cell Principles, Photovoltaic Fabrication/Testing Lab, Hazardous Materials Mount San Antonio College 2010 – 2014

Pre-Engineering

PROFESSIONAL EXPERIENCE

Desktop & IT Support Specialist Aug 2017 – present Anita Borg Institute for Women in Technology

• Troubleshoot end-user hardware, operating system, applications, and software-related problems and requests

• Facilitate IT on-boarding process by creating user accounts and configuring/imaging laptops

• Train incoming staff on current applications through IT orientations and give follow-up support when needed

• Perform IT off-boarding process by securing accounts and collecting hardware

• Monitor help desk ticketing system with detailed information on resolutions, updates, and responses

• Interact with remote staffs in video conferences to troubleshoot problems and to answer requests/questions

• Assist in new applications roll out to staff and training of the applications’ usage

• Maintain end-user accounts (90 members) for all provided organization services & systems

• Complete updated windows 7 and MacOS images monthly

• Track and organize hardware inventory; Report low inventory along with hardware requests to IT manager

• Elevate/assign technical support issues that cannot be addressed by the Desktop and IT support specialist to senior IT manager

• Contact vendors’ customer support regarding application issues

• Track hardware shipments to/from remote staff

IT Technical Support Student Assistant Oct 2015 – Jun 2017 San Jose State University

• Worked with customers to identify applications/network user-related issues and provide resolutions through the iSupport ticketing system

• Provided support to password reset requests for over 30,000 current students and incoming applicants

• Oversaw 40 computers in the student computer labs and 400 cable boxes for campus residents

• Collaborated with other team members to find solutions in fulfilling the school’s technological obligations

• Provided technical support via email, phone, and face-to-face AVID Tutor Apr 2015 – Jun 2015

Monroe Middle School

• Guided students in developing their problem-solving skills so they can help themselves and their fellow peers in class or at home

• Trained students in creating self-sufficient study groups with their peers through respect and fellowships

• Supervised students’ behaviors for an effective and supportive learning environment

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