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Microsoft Office Technical Support

Tucker, GA
September 19, 2018

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**** ****** **** **,******,GA *0084 cell:404-***-****


Looking for job in Telecommunication engineering/Technology


Bachelor of science in Telecommunication engineering

SPSU – Marietta,GA


Related course work: Math,physic, electronic and hardware, data communication,high frequency signals, wireless communication and, networking, advanced networking,Telecommunication Management, advanced telecommunication, Network security(encryption –decryption), JavaScript, project Management, marketing etc J

School Project:

Radio controlled car with microcontroller and CPLD board; Dual Boom Log Periodic Dipole Array designed magnetic field mapped; Network designed and implemented using frame relay, VLAN and VOIP for a small business

“Social event” project managed, Marketing simulation for “Free Telephone company”



Connectivity & hardware: Cisco Routers & switches;Ethernet;Wan;Lan

Layer2/3 Protocols:RIP,OSPF,EIGRP,BGP,SNMP,ARP,TCP,UDP Static & Dynamic Routing,VLAN VTP Trucking,BPDU,STP Access list etc…

Network Technologies: CDP.Frame-relay PPP, ACL, NAT, PAT, Lunix and Window OPS etc...

Ability to install different cables and connectors; test and troubleshoot networking, QoS, Nmap.Port,scanning utility;Wireshark;Technical support at NOC;iSite,iBuilder,iMonitor


Wireless communication: Towers and radio signals, antenna designing with specific Db calculation of coverage area etc…

Hardware and circuit board:DC, AC,Semiconductors Op Amps Circuit board designing and troubleshooting of computer hardware, digital multi-meter and network analyzer to test and to acquire data


Microsoft office(word,excel,PowerPoint,labview);JavaScript

Work History


Flexible Metal Tucker, GA from 03/2007 to 06/2015

Parts assembler: follow OI (operating instructions) to assemble GM, JohnDereer, CAT,etc motor parts using fixtures and gauges, sign off router

Machines setup/Operator: set the machine with different dices or programs, do some light maintenance job and run the machines (robot, bender, Tubemill) to make Motor parts following customer specifications, use gage meter and draws etc the quality of the product. Report any issues encounter to the supervisor/engineers


SDN Global technologies (VSAT) Atlanta, GA 06/2015 to 12/2015

Network operation center management/customers technical support:

Help our customers, remotely, troubleshoot their data, voice, video connection problems directly or through our tech on the site.

Direct the technicians how to align and re-point the antenna.

Do the cross polarization test to isolate interferences, do also 1db compression test.

Monitor technicians in how to download option files and provision Net modem and get it into the network etc

Check regularly NOC room where there are our routers, switches, hubs and servers etc...

Report any changes on a site to network supervisor.

Comcast Atlanta, GA 05/2016 to present

Tech3:home network internet telephone video etc


1) School

-Georgia Piedmont college

Mr Brian Sexton (instructor):electronic technology dept Tel 404-***-**** ex 1512


Dr Thomas Fallon (academic adviser):ECET dept tel 678-***-****

2) Work Places

-SDN global Technology

Mr Marc (supervisor) tel 704-***-**** cell 704-***-****

-Flexible Metal

Tommie Johnson (supervisor) tel 770-***-**** cell 770-***-****


Karim Buggs Field Tech operation Supervisor Tel 678-***-****

3) Others

-Rev Akoto Johnny (pastor) a friend consider like a daddy tel:404-***-**** cell 404-***-****

-Mrs Cynthia Wright (fellowship coordinator) cell 404-***-****

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