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Duty Manager, Hotel Supervisor, Admin Officer, Customer Service Ofcr

Quezon City, Quezon City, Philippines
September 19, 2018

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**-* ******* ******, **** Faustina Village,

Tandang Sora, Quezon City, Philippines. 1125

Contact Nos.:

Globe : 092*-******* / 091*-*******

Email :


Responsible and accountable for the efficient operation of the hotel. Ensures the hotel is operating efficiently and according to hotel policy and especially handling of all Guest related requirements. Assist the Front Office Director in the development and leadership of the team which includes organic and non-organic staffs such as, Front Office Supervisor, Front Office Agents, Concierge, Reservation/ Back-Office and Transportation. The Duty Manager ensures that employees provide excellent customer service at all times. Also deals with Housekeeping, Food and Beverage, Engineering, Security and other Management concerns.

Responsible for the supervision of locale operations per shift, specifically in the area of Guest Service which includes the reception/checking in of guests, checking out of guests, guest supplies and food and beverage services; implementation of all assigned tasks and projects, taking care of all Guest related requirements, implementation of all assigned cost control activities and allocation of cash funds. Also assists the Hotel Property Manager (HPM) in the day-to-day operation of the locale thru active participation in performance assessment and implementation of programs related to guest services.

Established a master procurement schedule for all owner supplied materials (OSM) using the master plan provided by the Owner’s Representative/ Project Manager per project.

Manage the master procurement schedule for all on-going projects as per delivery of items per lead time on site.

Manage delivery schedule for all items that will be delivered from local and international, delivery to the site assuring readiness of area storage for material transfer.

Monitor and supervise the activities and schedules of the suppliers/ contractors lead time and location of items delivery. Initiates, develops and implements solutions whenever problems arise related to the products purchased or to be purchased.

Certified Quality Auditor and QM Assessor, designed, developed, led to its certification and maintained ISO 9001:2008 Quality Management System of the company.

Quality Management Auditor for both Admin Departments and Hotel Operations. The following Admin Departments are Purchasing, Design & Engineering, ITD, HRD, Marketing, F&B Research Dept. and the Executive Office. For Hotel Operations are Room & Area Housekeeping Management, Guest Service Management, Stockroom/ Warehousing Management, Property Repairs & Maintenance Management and F&B Kitchen Management.

Assist in Conducted Training for ISO 9001:2008, Problem Solving Process Training, Internal Quality Audit Training, 5S Training.

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Take part in Strategic Planning for Quality Department’s quality direction through a 5-year plan on Hotel Services;

Knowledgeable in practical applications of Quality Best Practices such as Idea Generation Scheme, Quality Circle Teams, 5S, Pokayoke & Kaizen, Stop the Line

(Toyota Way).

Top-notch Exterior and Interior Designing with more than 10 years sound experiences in Hotel and Housing Development.

Project Architect for vertical and horizontal construction development projects.

Check and review contractors progress development corresponding to contract; manpower allocation, material allocation and project development vs. actual development on site for billing and other requirements.

Checking of site development for contractors billing requirement, Contract review and facilitation of reports for liquidated damages for delays on project lead time schedule.

Leads and facilitates bidding and awarding of construction and renovation projects.

With multi-disciplines on Management for Critical Performance Areas from Hotel Business Development, Property Sourcing, Setting up to Operation of new/ existing business units.

Unique combinations of Technical Critical Performance Areas from Sales and Marketing, Procurement and Inventory Management Control, Training and Organizational Empowerment, Public Relations to Product Research and Development.

Established Personal Relations with Major Business Establishment like LRTA for Brand and Product Exposure, the Locale Government and other institutions within the business area including application of all permits and annual filling needed for Operational Hotels (Business Permits, Building Permits, FSIC, EIC, MIC, etc).

Computer Savvy and very proficient in all MS Office Applications, Corel for design graphic illustrations, video presentation, multi-media presentations including minor computer trouble shooting and installations.

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Hotel Duty Manager

Midas Hotel and Casino

2017 and at Present

Hotel Duty Manager

Hotel Paradis by Victoria Court

May 2015 to December 2016

Admin Assistant Manager

Red Planet Hotels Corporation

November 2012 to June 2013

Project Assistant Officer & Quality Management Auditor Astrotel by Great Horison Inc.

September 2011 to October 2012

Quality Management Officer/ Analyst

Victoria Court Group

July 2008 to March 2011

Assistant Hotel Property Manager

Hotel Paradis by Victoria Court

January 2008 to June 2008

Marketing Officer & Creative Artist

Hotel Paradis by Victoria Court

September 2004 to December 2007

Project Assistant & Purchasing Assistant Officer Hotel Paradis by Victoria Court

Year 2002 to 2004

Project Architect/ Coordinator

Victoria Court Group

Year 2000 to 2002

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Architectural Inspector/ Designer

Victoria Court Group

Year 1997 to Year 2000

Architectural Draftsman/ Detailer

Victoria Court Group

Year 1995 to 1997

Sales Utility Clerk

ShoeMart, Incorporated (SMNE)

June 1994 to November 1994

Computer Aided Design Draftsman

Manly Plastic, Inc.

September 1992 to December 1992

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Far Eastern University, CM Recto, Morayta, Manila.

B.S. Architecture Graduate, October, 1991

University Scholar for 1 year;

Novaliches High School, Novaliches, Quezon City.

High School Graduate, April, 1986,

3rd Honorable Mention;

Urduja Elementary School, Urduja, Caloocan City.

Elementary Graduate, April, 1982,

3rd Honorable Mention;


Nick Name : IAN

Status : Married

Health : Fit to Work

Faith : Roman Catholic

TIN No. : 170-498-596

SSS No. : 33-1565829-6

PHILHEALTH No. : 19-051293717-2

PAGIBIG No. : 106*-****-****

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Basic Courtesy First

February 22, 2012, Sogo/ Eurotel Training Academy

Counterfeit Seminar

February 18, 2012, Sogo/ Eurotel Training Academy

PRS Quicknet Seminar

July 2010, Victoria Court

Data Management System (DMS)

2010, Victoria Court

Hazard Analysis Critical Control Point (HACCP) Plan

January 28-29, 2010, The Food Development Center

Pokayoke-driven Kaizen Strategy

September 15, 2009, Kairos Management Systems (DMS)

Internal Quality Audit Training (ISO 9001:2008)

August 2009, Victoria Court

Unleash your Highest Potential

February 10, 17 & 24, 2009, Unleash Philippines

Organization Transformation Workshop

2004, J Franklin Regis, Interself Foundation Institute I hereby attest that all the information is true and correct, IAN


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