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Customer Service Training

Leesville, LA
September 18, 2018

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Valerie Fas


Objective/Summary: T o use my experience as a VIP international travel counselor working within Fortune 500 Financial, Entertainment and Publishing entities in the travel Industry, that has given me the Insight and extensive knowledge and diverse experience as well as the ability and capability to be an integral and important asset to any travel management team.

I am a self-motivated,conscientious professional. I have established a reputation for meeting and exceeding company driven goals and initiatives. Instrumental in delivering superior customer service and training to assist with improved technical skills and team growth and development, as well as my own professionalgrowth and development.

My Goal is to secure a position as a Office Coordinator. Professional Experience/Duties/Knowledge/Skills:

o VIP International Travel Counselor for travel agent on various accounts throughout my career Cole Haan, John Varvatos, Solomon Bros, Citibank, HarperCollins, Swiss Bank, Deutsche Bank, RBS Americas, Morgan Stanley.

o GDS SABRE, Red Applications,Turbo and Saturn Scripts, Apollo and WorldSpan. o Computer Savvy Microsoft Word and Excel Spreadsheet. ULTRAMAR TRAVEL Senior International Travel Consultant October 2015- Present Teva Pharmaceuticals - remote o Flight, Hotel and car, limo reservations.

o Re-Accommodations. Phase IV, etc.

Commissions and Groups.

SMITH BUCKLIN Senior International consultant

Summer 2015 Temp. assignment in DC area.

TRAVEL LEADERS PREMIER Revenue Management Analyst/Agent Sept 2014- June 2015 Senior Sabre Training Specialist o QC and Commission verification for Pro/Tzell Travel New York o Flight Re-Accommodations. Phase IV, etc.

o Prepare and Monitor Airfare and Vendor Analysis for Budgeting Purposes. o RoundtheWorld/MultiDestination..

VALERIE WILSON TRAVEL, INC VIP Corp. International Travel Specialist March 2013 – March 2014 New York

o Sabre Profiles Beta project

o Assisted clients in created complex international and domestic travel itineraries. o Air, hotel and car rentals. Amtrak reservations and Eurail/RailEurope. o Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries

o Hotel Direct Billing for Extended Stays (Domestic/Abroad). o Online Assistance and Profiling, (On Sabre as well). PISA BROTHERS VIP International Travel Counselor

July 2012 February 2013 New York

o Sabre Training, Account Management (New York)

o Liaison between travelers and airline/airport personnel to provide timely information concerning flight schedules, ticketing, exchanges, and refunds.

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CARLSON WAGONLIT TRAVEL Senior, VIP International Travel Counselor November 2006 – July 2012 Royal Bank of Scotland Rhode Island-Onsite Morgan Stanley (Arizona)

o Special Assistance: Custom Transfers within High Risk Countries o Coordinate Client/Consultant/Analyst International Travel. o Point Person for Foreign Consultants Working on Overseas Projects o Serviced agency’s VIP clientele, corporate accounts to worldwide destinations . o Utilizing Vendor Contacts/Contracts to Service the Client Effectively. o ARC Reporting Commissions

AMERICAN EXPRESS, TRS Membership Rewards Training Counselor, July 2004 – November 2006 Team Lead - Phoenix

o Six Sigma and Saturn Script Writing (Arizona)

o GDS SABRE, Red Applications,Turbo and Saturn Scripts SHOWBOAT HOTEL & CASINO Croupier

Dealers Choice NJ/NY

February 2002 – July 2004

ADVANCE TRAVEL (HRG) VIP International Travel Counselor July 2000 – November 2001 Deutsche Bank-Onsite New York o Road Shows International/Domestic.

o Groups International/Domestic.

o Serviced agency’s VIP clientele, corporate accounts to worldwide destinations . o Utilizing Vendor Contacts/Contracts to Service the Client Effectively o Logistics and Support Services

ROSENBLUTH INTERNATIONAL VIP International Travel Counselor July 1996 – July 2000 Citibank New York

Fox News America Onsite New York

o HarperCollins Author Tour Desk

o All travel arrangements for corporate clients traveling with their families Fox News America o Author Tours with entourage photographers, makeup artist, hair dressers HarperCollins o Negotiated hotel and airline contracts for corporate, group and incentive accounts Education:




S teve Augen 6-46-824-**** s

C eleste Todaro c

M itchell S tern m

L isa Norftill l


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