Pharmacy Customer Service

Jeffrey L. Hawkins

Ponte Vedra Beach, Florida 904-***-****

********@*****.***

Pharmacist

Pharmacy professional with 30 years’ experience providing operational oversight for all pharmaceutical management, directing and leading hospital pharmacy department, staff, and financial analysis, to administer appropriate and cost effective drug therapy to patients with expertise in both inpatient and outpatient pharmacy practice.

Professional Experience

Clinical /Compounding Pharmacist, 2017-present

Independent Pharmacy

Provide consulting services to patients regarding the effective usage of their medication and review of their profile for compliance and for any possible drug interactions. In addition to reviewing, interpreting and accurately dispensing prescribed medications, we specialize in human and veterinary compounding of pharmaceuticals not commercially available in the dose or dosage form required. I am also a licensed provider for preventive healthcare services such as immunizations/vaccines.

Skills

Knowledge of best practices in field

Comprehensive knowledge of pharmaceuticals, their indications, interactions, and potential side effects.

Knowledge of relevant accreditation and certification requirements.

Leadership, coaching, and teambuilding skills to strengthen & cultivate relationships.

Excellent customer service skills to retain and gain new customers.

Director of Pharmacy Services, 2001-2017

Specialty Hospital – Memorial Health, Jacksonville, FL

Directed and Managed pharmacy department for a Long Term Acute Care Hospital, managing and directing all pharmacy operations, compliance with state and federal drug laws, personnel management, and financial analysis and department budgeting. Monitored all documents and records for controlled substances, removing outdated and damaged drugs, conducting and managing inventory, and supervising the work results of support personnel and pharmacy technicians.

Served as active committee member on the following committees: Quality Council, Supply Expense Reduction, Code Team, Diversion Monitory Team, Policy & Procedure Committee, Patient Safety Committee, Facility Ethics & Compliance Committee, and Medical Executive Committee.

Directed and managed regulatory compliance, formulary management, and contract negotiations which successfully led to expanding clinical services for patients.

Implemented new Automated Medication Distribution System, eMAR and Centralized Order Entry (COE).

Designed and delivered clinical training programs, successfully training pharmacy staff, students, interns, externs, residents, and health care professionals and developed hospital staff's pharmacological knowledge and participation in clinical programs.

Consultant Pharmacist, 2000-2002

Pharmerica, Jacksonville, FL

Long Term Care Pharmacist Consultant responsible for coordinating and conducting monthly drug regimen and formulary reviews, review drug therapies and conducted regulatory compliance reviews.

Recommended Therapeutic Interchanges for select drug classes and dose reductions for psychotropic medications according to OBRA guidelines.

Coordinated with Physician and Nursing staff to review and implement pharmacy recommendations which successfully optimize patient health outcomes.

Director of Pharmacy Services, 1995-2000

Mayo Jacksonville-St. Luke’s Hospital, Jacksonville, FL

Directed Pharmacy operations to ensure alignment with the mission, values, and objectives of the health system.

Ensured compliance with state and federal, and DEA regulations & requirements.

Monitored and ensured financial analysis, viability, and maintaining department budget constraints.

Developed and managed an outpatient pharmacy and developed a new ambulatory infusion center which successfully optimized patent healthcare outcomes and was financially viable within the first year of operation.

Developed PharmNet Implementation Team and successfully oversaw and managed integration of pharmacy information systems including Stratus, PharmNet, Pyxis, Micromedex programs.

Served as active committee member on the following committees: Pharmacy and Therapeutics, Oncology, Material Analysis, Code Blue, PharmNet Implementation Team, Nursing/Pharmacy, Mayo Research Committee, and Medical Records Committee.

Retail Pharmacist, 1995-2012

Eckerd/CVS Pharmacy, Jacksonville, FL

Provided retail pharmacist responsibilities primarily on a prn/part time basis while working full time elsewhere. I did work full time retail for approximately 1-year August 2000 – July 2001.

Additional Experience

Director of Pharmacy Services, Owensboro-Daviess County Hospital, 1993-1995

Assistant Director of Pharmacy Services, McLeod Regional Medical Center, 1988-1993

Education

Master of Business Administration (MBA)

Kent State University

Bachelor of Science in Pharmacy

University of Toledo

Certified Instructor in Civil Treatment and ValuEthics Series, ELI, 2007

Certified Instructor in GE Medical Systems-Problem Solving Process (TQM)

Professional Accomplishments/Affiliations

McKesson President’s Club Recipient

Health Trust Purchasing / Pharmacy Advisory Board Member

ASHP and Burroughs Welcome Pharmacy Management Program

Wharton’s Executive Management Program for Directors of Pharmacy

at the Leonard Davis Institute of Health Economics, LDI Fellow

Affiliations

American Society of Health-System Pharmacists.

Kentucky Society of Health-System Pharmacists- Board of Directors.

Northeast Florida Society of Health-System Pharmacists

Florida Society of Health-System Pharmacists

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