OBJECTIVE

To obtain employment in a leadership role utilizing previously acquired skills pertaining to retail, office, and general business management.

EDUCATION

Houston Community College, Houston, TX August 2008 - June 2016

●Cumulative GPA: 2.4

●44 Credits

EXPERIENCE

MASSAGE ENVY 43rd and Ella, Houston, TX January 2018 - September 2018

Front Desk Associate

Bonnie De Lao 713-***-****

●Answering phone calls and listening to voicemail for previously missed calls.

●Greeting guests and members upon arrival, assisting clients with concerns or queries about the business, retail products, promotions, and/or their membership; checking members and guests in/out of appointments.

●Making appointments, rescheduling, and/or cancelling appointments via email, phone call, or after session.

●Following manager’s policies and procedures and keeping managers informed of guest and member concerns.

●Promoting and informing guests about benefits, policies, and additional important information about the Wellness Program; re-engaging inactive and former members about newly added modalities.

●Scanning documents and/or IDs, chronological file organization, and updating membership/guest credit card profile via phone call.

●Receiving constructive criticism and using it as a learning tool; supporting and assisting team members (e.g. associates, massage therapists, and estheticians) with queries and concerns, and maintaining positive and concrete relationships.

BATH AND BODY WORKS, Houston, TX October 2017 - December 2017

Sales Support

Jessica Peregoy 713-***-****

●Restocking products to designated shelves, restocking understock; assisting customers with questions, concerns, and product knowledge.

●Cash handling, facility cleaning, answering multi-line telephone, and completing floor-sets/all given tasks within an efficient and timely manner.

PETROPLUS CHEMICAL, LLC, San Antonio, TX December 2016 - July 2017

Administrative Assistant

Human Resources 210-***-****

●Scanning and filing large volumes of PDF documentation for business and accounting transactions; merging and inserting PDF documentation into existing PDF files.

●Business and accounting documentation filing.

OLD NAVY, Houston, TX September 2013 - November 2016

Sales Associate

Gloria Mendez 713-***-****

●Organizing merchandise, shipping merchandise, data entry, and cash handling.

●Multi-line telephone, customer service, and facility cleaning.

DISCOVER HOUSTON TOURS, Houston, TX December 2015 - March 2016

Administrative Assistant

Sandra Lord 713-***-****

●Chronological file organization, photocopying, scanning documents, and data entry.

●Create invoices and accounts payable; multi-line telephone, customer service, scheduling event dates for owner.

●Working with Microsoft Excel and Word, setting up interviews with potential tour guide candidates, handle social media marketing accounts.

●Cash handling and attend meetings/interviews to log notes.

FOREVER XXI, Houston, TX January 2016 - June 2016

Visual Merchandiser Associate

Erasmo Ortega 713-***-****

●Organizing merchandise, cash handling, customer service, and multi-line telephone.

●Designing window displays/plan-o-grams, interior point-of-sale display, mannequin dressing, and completing deadlines for displays.

●Assist with plan-o-gram changes such as store maps, walls, fixtures, and merch mix; improvise own wall map to visual standards for proper presentation.

HOT TOPIC, Houston, TX April 2016 - October 2016

Key Holder

Heather Shove 713-***-****

●Organizing merchandise/restocking, sweep/clean windows before and after store hours, data entry, cash handling, customer service, and multi-line telephone.

●Responsible for opening and closing store, supervising employees to complete given assignments, achieve goals and quotas in absence of management.

●Audit all registers and drop off bank deposits before store hours, updating payroll hours daily, printing out important documents for the daily planner, prevent losses and protect valuables of Hot Topic.

●Receiving shipment and logging in inventory to store site; designing window, mannequin, plan-o-grams in store and interior point-of-sales displays; attend management meetings for store improvement and log notes to share with managers.

Sales Associate (Seasonal), Flagstaff, AZ October 2012 - November 2012

Kathryn Jim 928-***-****

●Cash handling and organizing merchandise.

●Multi-line telephone, customer service, and facility cleaning.

MIDTOWN DOGGY DAYCARE & AQUATIC SPA, Houston, TX

Veterinary Kennel Assistant February 2012 - August 2012

Farouk Plummer 713-***-****

●Daily cleaning of all dog kennels.

●Daily walking, grooming, feeding, watering, and playtime for all dogs; providing medication as needed.

●Multi-line telephone, customer service; facility cleaning, laundry, and dishwashing.

TECHNICAL SKILLS

Design: PhotoShop CC, Lightroom 5, Illustrator

Software: Adobe Acrobat Reader/Writer DC, Millennium Software, 10-key, Microsoft Word, Excel, PowerPoint

VOLUNTEER EXPERIENCE

PETSMART, Houston, TX 2010 - 2011

Animal Caretaker

●Cleaned kennels, feeding and play-time for cats.

HOUSTON PUBLIC LIBRARY, Houston, TX 2008 - 2010

Volunteer Assistant

●Working with children, organizing and shelving books in chronological order.

MELCHER PUBLIC LIBRARY, Houston, TX 2007 - 2008

Volunteer Assistant

●Organizing and shelving books in chronological order.

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