Human Resources Generalist

JESSICA HARLAN, MBA

HR Generalist • HR Analyst • HR Business Partner

**********@*****.*** • 650 S. Dahlia Circle # L303, Denver, CO 80246 • 740-***-****

https://www.linkedin.com/in/jessica-harlan-mba-8b424040

PROFESSIONAL PROFILE

Highly motivated human resources professional sought out by colleagues and co-workers for her determination, resourcefulness, authenticity, integrity, and approachable disposition. Jessica remains calm and composed in stressful environments and is diplomatic in employee relations. Her internal fortitude and graceful leadership are visible as she creatively improves processes and objectively finds solutions.

EDUCATION

Masters of Business Administration – Wheeling Jesuit University, WV

Bachelors in Business Administration and Marketing – West Liberty University, WV

PHR Certification Prep Course – Colorado State University

EXPERIENCE

Marketing Analyst, MarkWest, Denver, CO 2014 to Present

Oil & Gas Midstream Company, subsidiary of MPC – 2,500 Employees

Onboard and train 5+ new employees per month

Manage departmental HR projects and Marketing budgets

Create and manage complex Excel spreadsheets

Analyze marketing big data and creatively solve operational problems

Point of contact for department systems, including Concur Travel, MPC Connect, and SAP

Provide customer relationship management

Human Resources Coordinator/Recruiter, Williams Lea Tag, Wheeling, WV 2012 to 2014

Business Process Outsourcing (BPO) Organization – 400 Employees

Trained new hires on organizational processes

Revised account processes for increased efficiency

Conducted full cycle recruiting in a multicultural environment

oPromoted employment brand

oOrganized career fairs

oAdministered assessment testing and analyzed results

oFollowed up with candidates

Provided administrative support and documented processes using Adobe Pro and MS Word, Excel and PowerPoint

Front Office Supervisor, Oglebay Resort, Wheeling, WV 2008 to 2012

Resort and Conference Center – 500 Employees

Supervised 15+ employees in Guest Services & Reservations

Trained and coached all new hires

Determined and communicated solutions to difficult customers

Manager on Duty for Wilson Lodge

Assisted in meeting monthly sales goal

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