Client Services Coordinator

KAREN SIERRA

718-***-**** * k ******@**.*** * h ttps://www.linkedin.com/in/karensierra

Career Objectives

Passionate Client Services Coordinator with 5+ years of experience seeking to facilitate office excellence and efficiency at your firm. Promoted to current position based on positive commendations by management and clients. Improved ties with client by addressing their complaints and providing high-quality service, transparency and accountability. Education

Boston University Boston, MA

Bachelor of Arts, Political Science & International Relations 2011 - 2015 Areas of Expertise

● Client Services ● Written Communication

● Office Administration ● Database Management

● Conflict Resolution ● Microsoft Office

Office Experience

Gibney, Anthony & Flaherty New York, NY

Client Services Coordinator May 2017 - Present

● Promoted to more visible role within client services team to facilitate immigration program management and conflict resolution

● Successfully managed a team of 20+ attorneys and paralegals and ensured case deadlines were met via reports, meetings and database management

● Resolved internal conflicts for immigration team including billing matters, file management and case preparation

Gibney, Anthony & Flaherty New York, NY

Administrative Assistant April 2016 - April 2017

• Assisted immigration legal teams with the preparation of petitions and applications by corresponding with clients and government agencies to collect evidence and visa documentation from clients, assembling exhibits, and drafting forms and letters.

• Spearheaded implementation of a stream-lined client services model that reduced case preparation timelines by at least 33%

Boston University Office of Sponsored Programs Boston, MA Office Assistant September 2014 - April 2016

• Reviewed proposals and related documents of standard to moderate complexity for compliance with sponsor and University requirements, policies, and procedures.

• Managed a project that effectively updated the office ́s database system

• Trained and supervised part-time workers and work study representatives.

Contact this candidate