Lowell, MA *1852
Customer Service Representative I
Corning Life Sciences - Tewksbury, MA
March 2014 to May 2018
•Process and enter customer purchase orders into PeopleSoft.
•Interconnect with clients in Corning’s call center to ensure each customer is satisfied with our service/ products. s
•Support and enter any complaints into CMS
•Coordinate shipping of items in PeopleSoft to ensure each client receives products in a timely manner.
•Manage IntraMall purchase orders and Web orders and enter into PeopleSoft database.
•Run client reports to ensure their shipment promise dates are met
•Assist in managing various mailboxes for distribution of purchase orders to all employees.
•Self-sufficient by utilizing all tools that are given to me to perform my job to the best of my ability.
•I presented my idea of a managed group calendar to all the managers and train how to use the calendar properly and efficiently to oversee employee’s time off, vacation, etc
Bringing in new ideas to management and our team. Great team player who works well with others. Assisted in training new hires within 6 months of my employment. Launched new programs i.e. group time off calendar and is now a success for all to use. This calendar has reached up to the CEO. Communicate with customers/ clients to ensure we met their demands on a timely basis.
Outlook calendar, receiving phone calls with a smile and a friendly voice. Computer and MS skills. Learned other programs for this position and able to perform my duties well with all the tools provided to me.
Cisco – General Physics, Boxborough, MA
Training Coordinator – Learning Administration September 2012 – October 2013
Coordinate training programs, schedule of classes, facilities allocation, materials, and pre/post-work communication
Interconnect with client program managers, learners, and GP management team
Support vendor communications, including instructor packets and onsite instructor access and support
Interface with Learning Management System administrators concerning enrollments, rosters, and scheduling
Assist with internal process auditing and innovation of best practices
Assist in creating, maintaining, and distributing marketing communications
Identify problems and root causes while taking a consultative approach to assist the client with resolution
Assist with updates and revisions to training program-related processes, procedures, and supporting documentation
Manage Learner Access to Webinar events, acting as first-line technical support to all attendees.
Complete setup and initiation of web-based events, monitor active sessions, and escalate technical issues to appropriate support group.
Cisco – Pitney Bowes and Manpower, Boxborough, MA
Conference Room Coordinator Learning Administration November 2003 – September 2012
Assist Cisco Administrative Assistant, Managers, Vice Presidents and Partners with logistics of internal and external meeting and events.
Facilitate Shipping Department, Catering needs, Guests & Instructors
Programed Managed all Audio/Visual needs in Conference Rooms.
Ensured all meeting rooms are clean, organized and arranged properly for meeting.
Partner with Facilities, Cleaners, and IT through CRS and SRM tools.
Lobby Ambassador/ Campus Lead October 1999 – November 2003
Lead a team of four Lobby Ambassadors as well train new members
Coordinate meetings with team and management
Collects and documents all required data for the lobby on a daily basis
Complies with the employee Temporary Badge policies and procedures
Ensures compliance with company Safety and Security policies and procedures
Interacts with cross-functional terms
Complies with the Package and Distribution policies and procedures
Assists other departments with moderate to complex administrative tasks
Greeted and directed 30-200 guests, venders, and partners in a timely manner
Answered and forwarded 100+ phone calls to the proper destinations
MS Word, MS Excel, Outlook Email and Calendar, Lenel System, Cisco Unified Video Advantage, NetMeeting, Cisco WebEx Connect, Dymo Label, LATS Tracking System Cisco IP Phone and Polycom, Conference Room A/V equipment
Customer focus, Detail-oriented, Well organized, Effective Communication, Analytical
abilities, Logical problem solving and troubleshooting skills, Team player as well as