Customer Service Administrative Assistant

Rachel Chagnon

** ***** ** *** ***,

Lowell, MA *1852

Phone: 978-***-****

E-mail: *************@*******.***

Customer Service Representative I

Corning Life Sciences - Tewksbury, MA

March 2014 to May 2018

Responsibilities

•Process and enter customer purchase orders into PeopleSoft.

•Interconnect with clients in Corning’s call center to ensure each customer is satisfied with our service/ products. s

•Support and enter any complaints into CMS

•Coordinate shipping of items in PeopleSoft to ensure each client receives products in a timely manner.

•Manage IntraMall purchase orders and Web orders and enter into PeopleSoft database.

•Run client reports to ensure their shipment promise dates are met

•Assist in managing various mailboxes for distribution of purchase orders to all employees.

•Self-sufficient by utilizing all tools that are given to me to perform my job to the best of my ability.

•I presented my idea of a managed group calendar to all the managers and train how to use the calendar properly and efficiently to oversee employee’s time off, vacation, etc

Accomplishments

Bringing in new ideas to management and our team. Great team player who works well with others. Assisted in training new hires within 6 months of my employment. Launched new programs i.e. group time off calendar and is now a success for all to use. This calendar has reached up to the CEO. Communicate with customers/ clients to ensure we met their demands on a timely basis.

Skills Used

Outlook calendar, receiving phone calls with a smile and a friendly voice. Computer and MS skills. Learned other programs for this position and able to perform my duties well with all the tools provided to me.

WORK EXPERIENCE:

Cisco – General Physics, Boxborough, MA

Training Coordinator – Learning Administration September 2012 – October 2013

Coordinate training programs, schedule of classes, facilities allocation, materials, and pre/post-work communication

Interconnect with client program managers, learners, and GP management team

Support vendor communications, including instructor packets and onsite instructor access and support

Interface with Learning Management System administrators concerning enrollments, rosters, and scheduling

Assist with internal process auditing and innovation of best practices

Assist in creating, maintaining, and distributing marketing communications

Identify problems and root causes while taking a consultative approach to assist the client with resolution

Assist with updates and revisions to training program-related processes, procedures, and supporting documentation

Manage Learner Access to Webinar events, acting as first-line technical support to all attendees.

Complete setup and initiation of web-based events, monitor active sessions, and escalate technical issues to appropriate support group.

Cisco – Pitney Bowes and Manpower, Boxborough, MA

Conference Room Coordinator Learning Administration November 2003 – September 2012

Assist Cisco Administrative Assistant, Managers, Vice Presidents and Partners with logistics of internal and external meeting and events.

Facilitate Shipping Department, Catering needs, Guests & Instructors

Programed Managed all Audio/Visual needs in Conference Rooms.

Ensured all meeting rooms are clean, organized and arranged properly for meeting.

Partner with Facilities, Cleaners, and IT through CRS and SRM tools.

Lobby Ambassador/ Campus Lead October 1999 – November 2003

Lead a team of four Lobby Ambassadors as well train new members

Coordinate meetings with team and management

Collects and documents all required data for the lobby on a daily basis

Complies with the employee Temporary Badge policies and procedures

Ensures compliance with company Safety and Security policies and procedures

Interacts with cross-functional terms

Complies with the Package and Distribution policies and procedures

Assists other departments with moderate to complex administrative tasks

Greeted and directed 30-200 guests, venders, and partners in a timely manner

Answered and forwarded 100+ phone calls to the proper destinations

Skills/Attributes:

MS Word, MS Excel, Outlook Email and Calendar, Lenel System, Cisco Unified Video Advantage, NetMeeting, Cisco WebEx Connect, Dymo Label, LATS Tracking System Cisco IP Phone and Polycom, Conference Room A/V equipment

Customer focus, Detail-oriented, Well organized, Effective Communication, Analytical

abilities, Logical problem solving and troubleshooting skills, Team player as well as

individual initiator

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