Sales Customer Service

ANGELA NOYES

520-***-**** a **********@*****.***

I am an extremely outgoing and motivated individual. I am looking for a position which allows me to use my skills multi-tasking and relationship building in order to best fulfill the customers’ needs.

SKILLS

● Proficient in Microsoft Word, Excel, PowerPoint, Outlook programs

● Proficient in AS400 and SAP software .

● Knowledge of healthcare requirements

● Broad knowledge of company products and constructs

● SMS - Surgery Management Systems

PROFESSIONAL EXPERIENCE

Zimmer Biomet, T ucson, AZ 2006 - June 2018

Inventory Control Coordinator / Surgery Coordinator

● Responsible for inventory of all instruments and implants and ensure 100% accuracy.

● Ensured independent sales consultants are equipped to handle all customer requirements.

● Demonstrated the ability to meet critical deadlines for submitting reports to corporate office, completing mandatory industry trainings, and other metric targets for distributorship.

● Responsible for product recalls and assist in creating product experience reports.

● Managed a variety of customer service and administrative tasks and resolve customer issues.

● Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures.

● Became lead support for new company after merger and maintained sales with no interruption.

● Assisted sales team with various tasks as needed. DePuy (A Johnson & Johnson Company) T ucson, AZ 1994 - 2006 Office Manager

● Responsible for inventory of all instruments and implants.

● Calculated commission checks for sales reps

● Ensured independent sales consultants are equipped to handle all customer requirements.

● Assisted with the development and implementation of work instructions for entire Distributorship.

● Responsible for the customer intake process, sales data entry, following up with sales consultants for additional information and submitting product complaints to the corporate office.

● Created local hospital contracts and managed appropriately.

● Handled a range of administrative support and office management functions.

● Managed account balances.

ANGELA NOYES

520-***-**** Page Two ***********@*****.***

VOLUNTEER / COMMUNITY SERVICE

Southern Arizona Big Brothers/Big Sisters

Our Mother of Sorrows Catholic Church

Arthritis Foundation

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