Customer Service Microsoft Office

Gary Everett

* ******** *****, ***** ****, MS. **194 662-***-**** ********@*******.***

Career Summary

A dedicated individual who has earned an associates degree in accounting and who has over 20 years of customer service experience, is seeking to apply for the AR/AP/ Payroll Clerk position.

Education

AA DEGREE IN ACCOUNTING JANUARY 2015 HOLMES COMMUNITY COLLEGE

Completed a range of business courses, with an emphasis in my major of Accounting. Additional business classes include Records Management, Business Communications, and Microsoft Office.

3.1 grade point average in business-related courses

DIPLOMA JUNE 1990 YAZOO CITY HIGH SCHOOL

Completed prescribed education required by the board of education

Skills & Abilities

TECHNOLOGY

I have had the opportunity to learn many different programs on the Microsoft Office program, including Word, Excel, PowerPoint and Internet Explorer. Other programs I have some experience in include the QuickBooks Accounting software, Kronos Payroll system and the Outlook e-mail program.

CUSTOMER SERVICE AND COMMUNICATION

Proven ability to interact professionally with all customers. I have been fortunate to have been recognized for my customer service abilities on several occasions. I am always eager to help the customer as well as co-workers in any way I can.

ACCOUNTING AND BUSINESS

Through my studies I have developed a solid grasp on many key aspects of accounting. I was able to earn high marks in my accounting studies, as well as picking up valuable experience in duties performed in previous jobs regarding inventory and account management

ORGANIZATIONAL AND MANAGEMENT SKILLS

Completed daily reports and filed into proper locations in the office. Assisted in training new hires and floor crew personnel on money services offered by Rite Aid as well HIPPA rules and regulations regarding health information for the customers.

Experience

SHIFT SUPERVISOR RITE AID CORPORATION APRIL 29, 1995-JUNE 27, 2017

Developed and used customer service ability to help our store maintain high marks in overall customer satisfaction among customers within the region.

Numerous cash handling duties, including making deposits and balancing the safe, and completing audits on registers for both the front end and pharmacy departments

Checked in outside vendors and verified physical product against invoices to ensure accurate inventory levels.

Helping to assist in coaching all new hires on money services training, HIPPA rules and regulations, and features in photo services. Helping develop employees was one of the major points of my job here, and one that was rewarding in seeing other employees develop.

Assisted in maintaining a clean and organized store. We took pride in having a store that drew praise from customers on a daily basis.

LOAN OFFICER/ MANAGER TRAINEE TOWER LOAN JUNE 28, 2017-CURRENT

Interviews applicants for loan requests

Closes loans by explaining key points of the loan contract to customers, and assisting them in completing all paperwork

Managing customer accounts

Collects on delinquent accounts through making contact with customers and creating agreed upon set payment schedules in order to decrease delinquency for the store.

Taking payments at the front desk, and address any problems that may arise. Developing trust with the customer base was extremely important in my role here.

Assists in end of the day duties, including completing deposits and balancing the safe

Investigates credit applications, and assists in making decisions on those applications.

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