Manager Sales

Mark Figuerado

********@*******.***

** ******* ****** *********, ** 02860

C: 508-***-****

Objective:

Highly motivated, effective, and successful business leader with unique ability to deliver big picture, strategic vision while managing detailed team execution in a demanding, fast paced, environment seeks to obtain a position managing a team of co-workers who share the vision of exceeding company goals and expectations

Experience:

Edible Arrangements

Framingham, MA

Area Manager 2016 –Present

Overview

Manager of 6 store Retail Market in Operations for Edible Arrangements; Primary responsibility: to deliver operational excellence and financial success, reporting to Owner of the stores

oDeliver sales, profitability, and ideal customer experience

oIdentify, plan and execute opportunities for growth and expansion

Collaborate with cross-functional company leadership on key initiatives such as recruitment, training and development

Core Responsibilities

Operational Excellence

Support, implement and manage systems to deliver consistent operational excellence

Deliver ideal customer experiences by defining effective field organizational structure

Promote service attitude, cultivate leadership and teamwork to achieve business goals

Talent Management

Provide coaching, development, and leadership support to team to achieve ownership, business and customer results

Recruit, train and develop store managers, shift supervisors and staff members

Develop professional development plans, create and maintain training store environments and identify field trainers to support training

Facilities Management

Manager of 6 store locations across a range of Commercial Real Estate types.

Built strong relationships with property management to ensure building specific protocols and leasing requirements were met

Maintained knowledge of state, federal and local building requirements and managed multiple service /equipment vendors to ensure proper store maintenance and repair standards.

Maintained fleet of Vans; all repairs and maintenance.

Business Growth

Delivered growth plan for sales and profitability, including year over year sales growth, cost controls, and exceeding expectations

Analyzed sales, product mix/controllable costs to optimize sales and maximize profitability

Introduced new products/monitored trends and competitor/market pricing strategies

Experience:

Watermark Donut Company

Boston, MA

District Manager 2006 – 2016

Overview

District Leader of 7 store Retail Market in Operations for Dunkin’ Donuts; “2012 Operator of the Year”, a thriving franchisee enterprise comprised of 40 Dunkin Donut retail locations and 550 employees across the Boston market

Primary responsibility: to deliver operational excellence and financial success, reporting to Director of Retail/President

oDeliver sales, profitability, and ideal customer experience

oIdentify, plan and execute opportunities for growth and expansion

Collaborate with cross-functional company leadership on key initiatives such as recruitment, training and development

Work closely with Dunkin’ Corporation to align business goals and ensure successful implementation of marketing initiative

Achievements

Part of a team that was selected among 1500 North American franchises as Dunkin’ Donuts “2012 Operator of the Year”

Earned and maintained “A Level” Dunkin’ Franchisee rating to ensure company is positioned to capture growth opportunities via acquisition or new store/territory expansion

Regularly selected by Dunkin brands to:

oTest new products and/or equipment

oHost media events and opportunities including special promotions, sport celebrity

Tie-ins, new initiatives and product roll-outs

oShare employee training ideas and training store best practic

Core Responsibilities

Operational Excellence

Support, implement and manage systems to deliver consistent operational excellence

Deliver ideal customer experiences by defining effective field organizational structure

Promote service attitude, cultivate leadership and teamwork to achieve business goals

Talent Management

Provide coaching, development, and leadership support to team to achieve ownership, business and customer results

Recruit, train and develop store managers, shift supervisors and staff members

Develop professional development plans, create and maintain training store environments and identify field trainers to support training

Facilities Management

Manager of 7 store locations across a range of Commercial Real Estate types, including hospitals, office buildings/towers, historical sites and universities

Built strong relationships with property management to ensure building specific protocols and leasing requirements were met

Maintained knowledge of state, federal and local building requirements and managed multiple service /equipment vendors to ensure proper store maintenance and repair standards

Business Growth

Delivered growth plan for sales and profitability, including year over year sales growth, cost controls, and exceeding expectations

Achieved record year in 2012

Analyzed sales, product mix/controllable costs to optimize sales and maximize profitability

Introduced new products/monitored trends and competitor/market pricing strategies

Actively participated in new store opening strategies

All Seasons Services, Inc.

Southbridge, MA

Catering & Commissary Manager 1998-2006

Responsibilities included daily operations and maintenance of all food safe/sanitary store environments. Primary duties included the management of budgeted sales, food cost controls and payroll accountability. Responsible for all off-site catering orders/staffing while making sure rental equipment was ordered and on-site for each catering functions. Directly involved in planning daily & weekly financial statements. Ensured Inspection readiness for all State and Federal Agencies as well as ensuring that all employees were trained accordingly.

Education, Skills, Training and Certifications

Business courses at CCRI

Ability to cultivate and to maintain strong business relationships

Unique talent to foster teamwork that ensures exceptional work ethic and loyalty

Business courses at CCRI

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