Gilbert, Arizona 480-***-**** firstname.lastname@example.org
Leveraging natural leadership and uncompromising commitment to top-quality performance in project management and service delivery to maximize resources, streamline productivity, and increase revenue.
Accomplished Operations Director with more than 10 years’ leadership experience driving strategic solutions, project management, quality assurance, and finance. Additional 20 years’ Human Resources leadership experience. Partner with business units and a manager of development teams, skilled at aligning business activities with established objectives. Motivating leader who develops, mentors, and empowers employees to excel.
Strategic Planning & Execution
Team Building & Leadership
Mergers & Acquisitions
Human Resources Administration
Professional Experience And Accomplishments
XEROX BUSINESS SERVICES-Tempe, Arizona 2/2004–10/2015
Progressive promotion through a series of increasingly responsible strategic planning, operations management, and finance and administrative support business units.
Management Support Director, Xerox Ignite Education (1/2014–10/2015)
Elevated to leadership position; created and lead Project management team to support the project life cycle infrastructure for new Xerox business unit ($10M investment). Led a team of 6-10 project manager members. Developed and implemented operating and reporting procedures and financial and administrative processes.
Managed annual budgets ranging from $3 million to $5 million.
Leveraged resources throughout the company to implement a project life cycle process and infrastructure from business prioritization to the creation of business requirements, through IT development, QA testing, final implementation and subsequent system maintenance enhancement.
Created infrastructure and process for project life cycle to prioritize and manage feature development and system maintenance.
Created and maintained relationships with Xerox entities and vendors around the globe to manage and ensure consistent IT support for the platform.
Conducted product development project management including leadership, project plan development, cost analysis, and capital expense submission.
Saved $3 million in annual operating expenses after assuming control of all the financial functions including accounting system updates and monthly maintenance of the budget and expenses, conducted offshore.
Conducted a detailed analysis of all financial and budget documents. Identified and cut waste and redundant processes.
Decreased labor expense (reduced workforce and relocated programmers from India to France for more competitive pricing), reduced travel (only allowing what was necessary), eliminated unnecessary product expenses.
Operations Support Director, Student Loan Servicing (1/2010–12/2013)
Promoted to direct multiple teams and improve productivity and individual/team performance.
Led the Strategic Solutions and Project Team that supported student financial aid. The team managed 10+ concurrent projects and needed development to ensure exemplary results in meeting and delivering multiple projects and programs (i.e. IT and compliance and regulations) interacting with all departments within financial aid.
Conducted daily one-on-one meetings with each employee to discuss and review project/program ideas and deliverables.
Conducted weekly team meetings to review project/program plans to ensure optimum results and deliverables were being met on time.
Boosted project/program completion time to 100% from 40% within 6 months.
Page 2 of 2 Gilbert, Arizona 480-***-**** email@example.com
Challenged to plan and orchestrate the turnaround of the Quality Assurance (QA) team for student financial aid that failed to meet production goals, negatively affecting bottom line revenues.
Developed a user-friendly, automated QA system designed to achieve quicker results.
Conducted classroom training for 30 quality assurance employees.
Achieved 100% productivity deadlines, significantly increasing revenues.
Chief of Staff, Student Loan Servicing (2/2006–12/2009)
Provided strategic direction for the Senior Vice President; planned and directed all administrative, financial, and operational activities. Provided oversight and guidance to projects of high importance.
Liaison between senior management and employees to resolve any and all employee issues.
Led and directed the workflow of other individuals within the organization.
Human Resources Manager II, Merger and Acquisition (2/2004–2/2006)
Brought onboard to lead HR integration of payroll, benefits, Human Resources Information System (HRIS), recruiting, employee onboarding, and HR policies and procedures for multiple companies. Supervised project teams of 5-15 employees.
Realized $5 million run rate savings and cut payroll processing time 50% after leading project to migrate 35,000 domestic employees from six competing pay cycles to one consolidated pay cycle.
Captured $500,000 run rate savings by migrating Human Resources Data Operations functions to Montego Bay, Jamaica.
Delivered 100% accurate payroll after integrating company with seven locations in the U.S.
ACS EDUCATION SERVICES (Formerly AFSA Data Corporation) 1985–2004
Human Resources Manager II (1/1997–1/2004)
Provided practical and consistent guidance and advice to managers on grievance, attendance, disciplinary, and performance issues to ensure compliance with state and federal HR laws and internal company policy. Developed personnel policies, maintained and updated policy manuals and employee handbooks, and educated new managers on HR policies and procedures.
Selected by company President to lead the integration of payroll, benefits, HRIS, and HR policies and procedures after ACS purchased AFSA in 2003. Developed a detailed project plan that resulted in a flawless integration.
Avoided potential $500,000+ in fines by leading an OFCCP audit against the company and successfully closing the audit with zero findings in two months. Conducted a thorough review of the audit document, and performed detailed investigations on each of the audit statements that resulted in the audit dismissal.
Human Resources Administrator (1/1991–12/1996)
Managed top-performing team of five highly respected HR professionals, delivering superior results in all areas of HR. Co-developed human resources policies and procedures; provided HR advice and support to line managers and employees; and explained policies and procedures.
Scheduled, assigned, and directed team work; interviewed job applicants, hired, and oriented new staff; supervised or conducted training; and conducted and evaluated performance appraisals.
Counseled applicants and employees on rules, policies, benefits, procedures, and job opportunities.
Received exceptional performance review and praise from the President/CEO.
Human Resources Generalist, Student Loan Servicing (1985–1990)
LOYOLA MARYMOUNT UNIVERSITY Bachelor of Arts, Labor and Industrial Relations
Microsoft Office: Microsoft Word, Excel, Access, PowerPoint, and Outlook
Adobe Acrobat Oracle CapCon System HRIS ADP Payroll