Social Media Engineering

Vaibhav Kothari

B.E (Computer Science), MBA (Marketing & HR), M.E (Software Engineering- Pursuing)

Address: *** ******* ***** ****** (M.P) INDIA 452011

Contact Number: 975-***-****

Email: ********************@*****.***

Profile

Creative and proactive professional with more than three years experience in IT systems and software application. Performs job with active listening, determination and positive attitude to hard work.

Objective

Now looking to secure a challenging and rewarding new role within the IT industry, where skills, knowledge and expertise gained throughout previous experience can be transferred across and utilised to best effect for the benefit of your organisation.

Key Competencies

Leadership

Ability to deal with people

Good analytical and presentation skill

Innovative

Career Summary

27/05/18- Present

Prime Focus Academy Of Media & Entertainment Studies,

Indore

Provide technical support via telephone, email, remote control and in person.

Diagnose and resolve problems.

Liaise with third-party providers.

Track faults through our ticketing system.

Ensure that employees are kept up to date with progress.

Answer employees questions.

06/06/17- 26/05/18

IT & Digital Engagement Manager, Mahindra Rise Authorised,

Somya Vehicles Pvt. Ltd. Indore

Brainstorm new ideas to deliver delightful customer experience with digital as enabler.

Devise strategy and creative ways to drive online traffic to the dealership’s website

Collaborate with internal teams to enhance and optimize seamless customer experience through Digital Interventions

SPOC at dealership for all the aspects related to Mahindra’s Digital & Technology initiatives

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

Maintaining Dealership Website and driving enhancements

Listing/Updating of Dealer presence on Google maps

Updating and maintaining of Social Media handles of the dealership

Timely updates and Adherence of Tablets & Kiosk system & suggest improvements at Dealership – Both Showrooms and Workshops

Ensure downloads and drive usage of WYH at both Showrooms and Workshops

Highlight potential risks or malfunctions in digital infrastructure and act proactively to resolve issue

Should be able to execute Digital interventions across Customer Lifecycle Journey.

11/07/16- 05/06/17

Portal In-charge (Technical Head), CatalyseR Eduventures (I) Pvt. Ltd.

Manage IT Department.

Digital Marketing Management.

Recommend and acquire technology upgrades.

Maintain an inventory of all hardware & Software.

Draft reports of various activities related to IT Department.

Manage and customize organization’s websites, portals and applications and new projects.

Manage Software Development Life Cycle.

Collaborate and Manage geographically dispersed Team.

01/06/14-10/07/16

Trainee System Engineer, INDO GERMAN TOOL ROOM INDORE (Govt. Of India Society)

Manage and monitor LAN network services.

Maintain an inventory of all network devices.

Perform routine audits of systems and software.

Maintenance & management of punching machines, CCTV Camera.

Website updating and management.

Social media platform handling.

E-procurement & E-bidding of tenders.

Firewall & Network security.

Education

Master of Engineering (2016-2018) in Software Engineering with 80% from JIT, Borawa, affiliated to RGPV.

Master of Business Administration (2014-2016) in MARKETING & HR (Dual Specialization) with 64% from Shri Vaishnav Institute Of Technology and Science, Indore, affiliated to D.A.V.V.

Bachelor of Engineering (2010-2014) in Computer Science with 74.6% from Prestige Institute of Engineering and Science, Indore.

Sem.

1st

2nd

3rd

4th

5th

6th

7th

8th

Marks 72

70

72.5

76.3

71.3

71.3

80.6

86.9

HSSC (12th) from Gyanodaya Vidhyalaya, Indore (M.P. BOARD) with 61.1%, 2008

HSC (10th) from Mount Carmel School, Indore (M.P. BOARD) with 69.0%, 2006

Key I.T Skills

Programming Languages: C, C++, PHP, Java(core & advance)

Data Structures using C/C++

Database: MySQL, MS-Access, SQLite

Server: Microsoft Windows Server 2012 R2. Windows Server 2008. Web Servers (Godaddy, Siteground)

Networking - TCP/IP, NFS, Telnet, FTP, DNS, DHCP.

Professional Development

Organization : Universal Informatics.

Key Learning : C, C++ and Data Structure

Organization : IBM-Ace Solutions Pvt. Ltd.

Key Learning : Java (CORE + ADVANCE)

Organization : Netflix Solutions Pvt. Ltd.

Key Learning : Android

Co-Curricular Activities:

Scored “First” position in Urjotsav’12 for Quiz Competition

Scored “Third” position in National Level Paper Presentation Competition PRESTIGE-ABHIGYAN’12

Research papers accepted for National Level Students Paper Presentation Conference are:

International Strategy & Scenario Of Cyber Crime

Computer Viruses & Network Security

Indian Vulnerability & Strategies Against Cyber War

Evaluating The Usefulness Of Content Addressable Storage For High Level Performance

Declaration

I hereby declare that the information given above is true to the best of my knowledge and belief.

Date : Vaibhav Kothari

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